The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and ...
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and ...
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and ...
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and ...
Pathology Reporting Specialist - Pathology Support
Rochester, MN · On-site
Medical
Dental
Vision
Retirement
Performs a variety of tasks in support of pathologists, other allied healthcare providers, lab and practice. Is accountable for ensuring accuracy and completeness of all documents, tests ordered, and ...
Pathology Reporting Specialist - Pathology Support
Rochester, MN · On-site
Medical
Dental
Vision
Retirement
Performs a variety of tasks in support of pathologists, other allied healthcare providers, lab and practice. Is accountable for ensuring accuracy and completeness of all documents, tests ordered, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Online Support information
See Rochester, MN salary details
$11.97 - $13.31
1% of jobs
$13.31 - $14.64
4% of jobs
$15.68 is the 25th percentile. Wages below this are outliers.
$14.64 - $15.97
25% of jobs
$15.97 - $17.30
14% of jobs
The median wage is $17.82 / hr.
$17.30 - $18.64
14% of jobs
$18.64 - $19.97
10% of jobs
$20.64 is the 75th percentile. Wages above this are outliers.
$19.97 - $21.30
13% of jobs
$21.30 - $22.64
4% of jobs
$22.64 - $23.97
8% of jobs
$23.97 - $25.30
3% of jobs
$25.30 - $26.63
3% of jobs
$11
$18
$26
How much do online support jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for online support in Rochester, MN is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.77 per hour, depending on experience, location, and employer.
What are online support jobs?
Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.
What are online support jobs?
Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?
To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.
What are some common challenges faced by online support specialists, and how can they be managed effectively?
Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.
What is the difference between Online Support vs Customer Service Representative?
| Aspect | Online Support | Customer Service Representative |
|---|---|---|
| Credentials | Typically requires technical knowledge, basic certifications, or training in specific software or platforms | Often requires communication skills, customer service training, and sometimes a high school diploma or equivalent |
| Work Environment | Primarily remote, working through online chat, email, or ticket systems | Can be remote or in-office, interacting with customers via phone, email, or in person |
| Industry Usage | Common in tech, e-commerce, and software companies | Widely used across retail, telecom, and service industries |
Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.
More about Online Support jobs
What are the most commonly searched types of Support jobs in Rochester, MN?
The most popular types of Support jobs in Rochester, MN are:
What job categories do people searching Online Support jobs in Rochester, MN look for?
The top searched job categories for Online Support jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Online Support jobs?
Cities near Rochester, MN with the most Online Support job openings:
Worldwide TechServices rating
4.9
Based on 6 frontline employees who took The Breakroom Quiz
215th of 224 rated it services
Job description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- Report all activity in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies daily
- Additional requirements may exist if offer of employment is extended
- Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- Previous customer service experience is a plus
Certifications and/or Qualifications:
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver’s License and reliable transportation with valid registration and adequate insurance
Skills:
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
What Worldwide TechServices employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Worldwide TechServices
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Tewksbury, MA, US
Year founded
1951