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Online Support Jobs in Rochester, MN (NOW HIRING)

Superprof

Cooking Tutoring Jobs

Rochester, MN · On-site

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... including school support, academia, languages, music, sports, arts, hobbies.... Create as many ...

Superprof

Italian Tutoring Jobs

Rochester, MN · On-site

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... including school support, academia, languages, music, sports, arts, hobbies.... Create as many ...

Superprof

Drawing Tutoring Jobs

Rochester, MN · On-site

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... including school support, academia, languages, music, sports, arts, hobbies.... Create as many ...

Superprof

Digital Marketing Tutoring Jobs

Rochester, MN · On-site

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... including school support, academia, languages, music, sports, arts, hobbies.... Create as many ...

Superprof

Finance Tutoring Jobs

Rochester, MN · On-site

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... including school support, academia, languages, music, sports, arts, hobbies.... Create as many ...

Superprof

Java Tutoring Jobs

Rochester, MN · On-site

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... including school support, academia, languages, music, sports, arts, hobbies.... Create as many ...

Superprof

Academic Tutoring Jobs

Rochester, MN · On-site

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... including school support, academia, languages, music, sports, arts, hobbies.... Create as many ...

Superprof

Sewing Tutoring Jobs

Rochester, MN · On-site

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... including school support, academia, languages, music, sports, arts, hobbies.... Create as many ...

Superprof

Chinese Tutoring Jobs

Rochester, MN · On-site

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... including school support, academia, languages, music, sports, arts, hobbies.... Create as many ...

Best Buy

Retail Warehouse Associate

Rochester, MN

$15.25 - $16.75/hr

We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

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All JobsOnline Support JobsOnline Support Jobs in Rochester, MN

Online Support information

See Rochester, MN salary details

$11

$18

$26

How much do online support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for online support in Rochester, MN is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.77 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are Online Support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
More about Online Support jobs
What are popular job titles related to Online Support jobs in Rochester, MN? For Online Support jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Online Support jobs in Rochester, MN look for? The top searched job categories for Online Support jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Online Support jobs? Cities near Rochester, MN with the most Online Support job openings:
Online Support jobs near you
General Elementary Education Support Professional (ESP) - #110338

General Elementary Education Support Professional (ESP) - #110338

Rochester Public Schools

Rochester, MN

Part-time

Posted 25 days ago

Rochester Public Schools rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

17th of 558 rated elementary and secondary schools

Job description

WORK SCHEDULE: 4.5 hours per day


WORK CALENDAR: 180 duty days per year.

Click link to review the 2026-2027 ESP Calendar


Click link to review the 2024-2026 ESP Contract containing salary schedule.


Hiring Manager: Amy Adams, Longfellow Principal


If you have questions regarding a job posting, contact the Office of Human Resources @ 507-328-4210 or email rachel.hepinstall@rochesterschools.org


Job Summary:

  • Working with students under the supervision of the classroom teacher.
  • May monitor and/or supervise students in the lunchroom and on the playground in all types of weather.
  • Performs tasks within the level of responsibility of position as assigned by the supervisor.


Qualifications:

  • Minimum requirement; 60 college semester credits and/or a two-year degree from an accredited college or university. Please include official transcript(s) with application.
  • In lieu of college credits or degree, one can complete the Paraeducator Assessments. The passing scores in Minnesota are 65% and 70%.
  • For more information about the Paraeducator, visit https://www.masterteacher.com/.
  • The test is available to applicants who are presented an official job offer from the Rochester Public School District.
  • High School diploma or GED required.
  • Experience working with elementary age students.
  • Computer skills preferred.
  • Flexibility and the ability to work as a cooperative team member.
  • Positive rapport with children including the ability to correct inappropriate student behavior with fairness and consistency.
  • Regular, on-time attendance is required.


Required Dispositions:

In addition, the specific skills/educational qualifications for paraprofessional positions include:

  • Believes that all students can attain high levels of learning.
  • Takes responsibility for the learning of our students and his/her own performance.
  • Possesses the knowledge and skills to build effective educational experiences that benefit all students.
  • Functions as an effective member of the educational/school team.
  • Won't shy away from today's educational challenges.
  • Utilizes effective interpersonal skills.
  • Has a proven track record of success.
  • Works with great integrity


Commitment to Equity:

Rochester Public Schools is committed to diversifying its workforce to better reflect the community we serve. We believe the practices used in recruiting, interviewing, hiring, supporting, and promoting staff must include and honor, at every level, those who represent the diverse identities of our schools and community.

https://www.rochesterschools.org/equity-statement


Common and Shared Accountabilities for All Positions

Employees of the Rochester Public School District #535 are expected to support the goals, model and promote an environment that is respectful for all, and work collaboratively with other staff to focus on the needs of the learner. A quality, customer focus that conveys a welcome attitude, an adaptability to change, and a desire for continuous improvement is also expected of all employees. In addition, staff are to respect confidential matters, encourage a safe and secure environment throughout the schools, and be dependable and accountable employees.


District Information: To learn more about Rochester Public Schools, visit www.rochesterschools.org.


All qualified applicants will be considered without regard to protected characteristics such as race, color, religion, sex, national origin, age, or disability.