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Online Support Jobs in Rochester, MN (NOW HIRING)

Best Buy

Retail Warehouse Associate

Rochester, MN

$14.75 - $16/hr

We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

Superprof

Python Private Tutoring Jobs

Rochester, MN · On-site

$49 - $67.50/hr

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... 1000+ subjects including school support, academia, languages, music, sports, arts, hobbies.

Superprof

Chess Private Tutoring Jobs

Rochester, MN · On-site

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... 1000+ subjects including school support, academia, languages, music, sports, arts, hobbies.

Superprof

Physics Private Tutoring Jobs

Rochester, MN · On-site

We enable our tutors to set their own rates, work from home, tutor online or in-person and connect ... 1000+ subjects including school support, academia, languages, music, sports, arts, hobbies.

AutoZone

Hub Specialist

Rochester, MN

As a Hub Specialist, you'll bring your organizational skills and process-driven mindset to support ... Online Application: An online application is required. Click the Apply button to complete your ...

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All JobsOnline Support JobsOnline Support Jobs in Rochester, MN

Online Support information

See Rochester, MN salary details

$11

$18

$26

How much do online support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for online support in Rochester, MN is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.77 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are Online Support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
More about Online Support jobs
What are popular job titles related to Online Support jobs in Rochester, MN? For Online Support jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Online Support jobs in Rochester, MN look for? The top searched job categories for Online Support jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Online Support jobs? Cities near Rochester, MN with the most Online Support job openings:
Online Support jobs near you
Retail Warehouse Associate

Retail Warehouse Associate

Best Buy

Rochester, MN

$14.75 - $16/hr

Full-time, Part-time

Retirement, PTO

Posted 12 days ago

Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,754 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers

Job description

As a Retail Warehouse Associate, you’ll help us create great shopping experiences by keeping our sales floor stocked and preparing online orders to be shipped to customers’ homes. This includes unloading trucks, replenishing store shelves, tracking inventory levels, and pulling and boxing products for delivery. You’ll also directly assist customers with in-store pickup and curbside pickup orders.
What you’ll do
  • Unload trucks and record store inventory
  • Prepare products to be shipped to other stores and customers’ homes
  • Stock shelves and organize merchandise displays
  • Follow established safety guidelines while operating store equipment
  • Process online orders and assist with store pickup orders
Basic qualifications
  • 3 months of experience working in a retail, warehouse or operations role
  • Ability to work a flexible schedule, including holidays, nights and weekends
  • Ability to move up to 100 pounds with or without accommodation
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Part timePandoLogic. Keywords: Warehouse Worker, Location: Rochester, MN - 55901

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About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

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