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Support Manager Jobs in Reno, NV (NOW HIRING)

Nation's Finest

Program Support Specialist

Reno, NV · On-site

$26.27 - $31.80/hr

The Program Support Specialist assists the Program Support Manager and the Site Director along with other program staff to facilitate the smooth delivery of services to clients. This position also ...

Nations Finest

Program Support Specialist

Reno, NV · On-site

$26.27 - $31.80/hr

The Program Support Specialist assists the Program Support Manager and the Site Director along with other program staff to facilitate the smooth delivery of services to clients. This position also ...

Rubicon Pizza

Support Staff Rubicon Pizza

Truckee, CA · On-site

$16 - $20/hr

... Managing Partner of their own restaurant. Our greatest reward is hearing from our team about how ... Support Staff Requirements and Responsibilities: • Answers the telephone Runs a wait list • ...

Home Depot

Store Support

Sparks, NV · On-site

$17.50 - $19.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Reno, NV · On-site

$17 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Reno, NV · On-site

$17 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Reno, NV

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Carson City, NV · On-site

$16.50 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Reno, NV · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Carson City, NV

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Reno, NV · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Carson City, NV · On-site

$17 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Reno, NV · On-site

$18 - $20/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Reno, NV · On-site

$17.50 - $19.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Carson City, NV · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Sparks, NV · On-site

$15.25 - $19.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Reno, NV · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

VITALITY UNLIMITED

Peer Support

Reno, NV · On-site

$19 - $22/hr

Teaches others about managing their mental and recovery health. * Supports consumers/residents in learning how to make good choices for themselves. * Works closely with clinicians to engage consumers ...

chicosfas

Support Associate - Soma

Spanish Springs, NV · On-site

$18.50 - $24/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Reno, NV

Support Manager information

See Reno, NV salary details

$22.4K

$67.7K

$120.7K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Reno, NV is $67,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Reno, NV? The most popular types of Support jobs in Reno, NV are:
What cities near Reno, NV are hiring for Support Manager jobs? Cities near Reno, NV with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,730 per year, or $32.6 per hour.

Program Support Specialist

Nation's Finest

Reno, NV • On-site

$26.27 - $31.80/hr

Full-time

Posted 20 days ago

Job description

Job Type
Full-time
Description
Job Description
Job Title: Program Support Specialist
Job Summary:
This is a non-exempt position. The Program Support Specialist assists the Program Support Manager and the Site Director along with other program staff to facilitate the smooth delivery of services to clients. This position also provides general oversight and management of the client databases developed by Nation's Finest and the Housing Management Information System (HMIS). The Program Support Specialist (PSS) reports to the Program Support Manager (PSM), and accepts direction and tasking from the Program managers, Site Director, and Director of Clinical Services.
Job Duties:
  1. Appropriately respond to phone, email or in-person inquiries and support requests from clients, visitors, and staff. Process mail on a daily basis, receiving and sorting mail and packages for clients and staff. Maintain mail for non-residential active clients upon direction of staff. Distribute faxes to staff as received.
  2. Assist the Site Director and other program staff in assessing and meeting the needs of clients, planning appropriate services, and developing new projects, policies or procedures. Assist Program Managers and Site Director to accomplish health, safety and compliance reviews, reports and forms.
  3. Ensure personnel actions are completed accurately and timely, including time reporting for payroll, arranging interviews, and post-interview actions.
  4. Ensure availability of training and maintenance of records for staff certifications and training required for grants and in accordance with established practice. Schedule training as required.
  5. Maintain impound account. Process requests for funding and write checks. Supervise and train staff in disbursement of checks. Maintain appropriate records. Conduct reconciliation of impound account as required (monthly).
  6. Ensure payments are arranged for service work and documentation is current and complete. Ensure Site Director and program staff is provided data for acquisition and maintenance of equipment.
  7. Monitor volunteer program. Review data on volunteer hours and assistance provided.
  8. Monitor orientation of clients requesting services, to include initial assessments and referrals to internal and external resources. Ensure data is entered into appropriate databases.
  9. Manage maintenance of file room, filing systems and records.
  10. Collect data as requested for required reports.
  11. Manage transportation expenditures (gas cards and bus passes). Monitor disbursement of gas cards and bus passes. Maintain records and accountability, and monitor transportation expenditures.
  12. Schedule and coordinate special meetings and events. Arrange for publicity, food, supplies, accommodations and other needed resources.
  13. Maintain the Nation's Finest inventory files of equipment on site, to include warranty data, repair history, location, assigned staff accountability and other grant requirements.
  14. Maintain resource rooms. Keep materials with job leads, housing and other resources updated. Ensure room remains clean, neat and organized. Remove outdated materials. Log clients onto and off of resource computers in support services building. Monitor computer usage. Maintain the electronic document system, keeping all versions up to date. Create new documents and edit/update old documents as directed. Conduct data entry into databases (CalOms, VVC, HMIS, SmartWare). Maintain and retrieve client files and documents.
  15. Obtain estimates for needed supplies and equipment as directed, and process Disbursement Expense Vouchers (DEV's) according to VVC policy. Order client and staff supplies, and maintain accurate records for processing. Maintain basic inventory of needed items. Order military service records. Maintain copies and spreadsheet to include the date ordered, requestor and date received.
  16. Other Duties as assigned.

Required Job Skills:
  • Ability to work with diverse people, including those with physical and mental health disabilities or with addiction and recovery issues, conveying a sense of welcome and helpfulness to them.
  • Ability to effectively supervise the office functions and cooperatively work with other staff in a team environment.
  • Excellent verbal and written communication skills. Written communications should be accurate in spelling, grammar, and punctuation.
  • Ability to work in an occasionally stressful environment, to handle multiple tasks simultaneously, and to meet established deadlines.
  • Ability to prioritize work tasks and efficiently allocate and manage time.
  • Advanced computer skills, to include of MS Word, Excel, Outlook, PowerPoint and database management.
  • Must have knowledge of the local drug and alcohol treatment system, including provider and licensing requirements.

Qualifications
A minimum of two years' experience working at an advanced level of office responsibility with a high degree of job independence; strong customer service and management skills.
Veteran status desirable but not required.
Candidate must possess reliable transportation.
Offering:
$26.27 - $31.80 per hour, DOE and location. Comprehensive benefits offered.
Salary Description
$26.27 - $31.80

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