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Support Manager Jobs in O Fallon, IL (NOW HIRING)

Amerit Fleet Solutions

Garage Support

Berkeley, MO · On-site

$15 - $20/hr

Vehicle Transporter / Garage Support - Berkeley, MO ${18.00-20.00}/hr | Weekly Pay | Full Benefits ... Manage parts inventory and handle parts pick-up/delivery * Perform light maintenance and maintain ...

Amerit Fleet Solutions

Garage Support

Berkeley, MO · On-site

$15 - $20/hr

This role supports the service shop with vehicle transporting, shop cleanliness, and parts pick-up ... Manage parts inventory and handle parts pick-up/delivery * Perform light maintenance and maintain ...

The Only Facial

Operational Support

Saint Louis, MO · On-site

$15.25/hr

This position is responsible for assembling store materials, managing inventory fulfillment, completing supply deliveries, and performing operational errands that support day-to-day business ...

The Only Facial

Operational Support

Saint Louis, MO · On-site

$15.25/hr

This position is responsible for assembling store materials, managing inventory fulfillment, completing supply deliveries, and performing operational errands that support day-to-day business ...

Home Depot (Retail)

Store Support

Bridgeton, MO · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Florissant, MO · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Saint Louis, MO

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Overland, MO · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in O'Fallon, IL

Support Manager information

See O Fallon, IL salary details

$21K

$63.3K

$112.9K

How much do support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for support manager in O'Fallon, IL is $63,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $84,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near O'Fallon, IL are hiring for Support Manager jobs?

Cities near O'Fallon, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,337 per year, or $30.5 per hour.

IT Support Specialist (Mid)

Creve Coeur, MO • On-site

TekWissen LLC
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about TekWissen LLCexternal

$42/hr

Contractor

Re-posted 19 days ago

Job description

Overview: 
  
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.  This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world, headquartered in Leverkusen, and areas of business include pharmaceuticals; consumer healthcare products, agricultural chemicals, seeds and biotechnology products.    
 
Job Title: IT Support Specialist (Mid)
Location: Creve Coeur, MO 63167-1000 
Duration:  12 Months 
Job Type: Contract 
Work Type: Hybrid
 
Job Description:  
 
Position Overview:
  • This role is responsible for advanced technical support to all Climate employees. The technician will assume role of assisting the technical aspects of the department’s core group initiatives, including documentation training recommendations and process improvement for said group. The technician will work closely under the direction of the IT team lead and will assist the lead technician in ensuring the team provides smooth, efficient service that meets the expectations and needs of customers and clients. If you’re adventurous and yet serious about what you do and want to join a team that’s dedicated to having a major impact on the world, get in touch!
What You Will Do (Responsibilities):
  • Administration and maintenance of workstations/servers and other hardware; including imaging and asset management.
  • Lead the technical aspects of one of the departments core group initiatives.
  • Provide support using remote diagnostics and access tools to internal and offsite employees
  • Successful completion of TalkDesk Academy training to provide support to that internal system
  • Act as the first line escalation for all support issues coming from tier 1 support for TalkDesk.
  • Respond and manage tickets via the Service Desk ticketing system, Jira as well as client's ticketing system service now (SNOW), and provide resolution and completion of issues meeting our service level agreements
  • Support aspects of our office IT infrastructure, including design, implementation, and end user interaction.
  • Work with team lead on improving existing technology to increase efficiency or improve user experience, and liaison with other IT department members working to improve efficiency.
  • Provide support for the user experience in MS Teams
  • Provide efficient and accurate service while meeting strict deadlines.
  • Support email, file/print, cloud services
  • Handle setup and teardown of user accounts.
  • Mobile Phone system support (iPhone, Android)
  • Identify and document areas for process improvement.
  • Conference room, audio/visual systems, and video conference support
  • Manage and perform projects/tasks assigned by other IT teams within Climate that require user interaction.
  • Work within a hybrid environment, both remote and in the office a minimum of 2 days a week.
  • Perform other duties as assigned
Basic Qualifications:
  • Minimum 5 years’ experience in IT user support.
  • Must be willing to work as a team
  • Excellent Customer Service and a willingness to learn
  • Experience supporting a mixed Windows/Mac environment
  • Experience supporting and maintaining an office network
  • Experience w/ JIRA Service Desk, Service Now (SNOW), or other incident management system.
  • Experience with Office 365 apps (including Teams and SharePoint)
  • Experience with Asset Management systems.
  • Experience w/ OKTA administration or other SSO tool.
  • Excellent communication ability
  • Ability to create documentation, refine processes, and collaborate with other departments
  • Ability to multitask standard responsibilities and special projects.
  • Great teamwork, analytical, and problem solving
Preferred Qualifications:
  • Experience with TalkDesk, or other enterprise call center systems.
  • Experience supporting VPN, Active Directory, LDAP servers, Office 365 and more
  • A 2-year associate degree or Technical Degree in Computer Science/Technology, or equivalent work experience.
  • Administrative experience with Microsoft 365
  • Experience with Polycom and Cisco conferencing systems
  • Experience with Microsoft Identity Manager
  • Experience using Microsoft Azure DevOps
  • Experience with audio/visual, conference room display, MTR, Polycom or Cisco video conference systems
  • Scripting abilityStrong organizational skills
     
TekWisen® Group is an equal opportunity employer supporting workforce diversity. 
TekWissen logo

About TekWissen

Sourced by ZipRecruiter

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2009

Social media

Twitter

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