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Support Manager Jobs in Ottawa, IL (NOW HIRING)

Manager Turbine Support

Yorkville, IL · On-site

$162K - $180K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

... Manage daily IT support operations, including hardware, software, email, printing, and telecommunications support • Oversee onboarding and offboarding processes, ensuring employees have the right ...

General Manager (Peru, IL)

Peru, IL · On-site

$62K - $90K/yr

Educates and empowers Department Managers, Restaurant Support Managers and Team Members to act in a similar capacity. • Actively looks for, identifies and implements techniques to attract new ...

Store Support

Peru, IL · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Peru, IL · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Yorkville, IL · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Yorkville, IL · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Assistant Service Manager

IL · On-site

$60K - $75K/yr

Provide support in keeping the pipeline filled with work, manage customer experience to exceed benchmarks * Support the execution of consistent HTI service department processes that yield high ...

Working various shifts, you will clean and manage the kitchen space to ensure a safe, sanitary, and ... supporting overall health, wellness, and peace of mind * Paid Training - we aim to set you up for ...

Support managers in hitting service goals and proactive problem solving, reacting to the danger zones * Ensure all pre-shift checks, travel paths and DSPT expectations are followed * Execution of all ...

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Showing results 1-20

Support Manager information

See Ottawa, IL salary details

$22.2K

$67.1K

$119.6K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in Ottawa, IL is $67,127.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Ottawa, IL are hiring for Support Manager jobs? Cities near Ottawa, IL with the most Support Manager job openings:
Infographic showing various Support Manager job openings in Ottawa, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,127 per year, or $32.3 per hour.

ISFSI Impl & Support Mgr

Constellation Energy

Yorkville, IL • On-site

$146K - $163K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago


Constellation Energy rating

8.6

Company rating: 8.6 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

10th of 86 rated oil and gas companies


Job description

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.


Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including robust wellbeing programs disability and life insurance benefits paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $146,700 to $163,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

Responsible for the oversight of dry cask storage operations across the Clean Energy Centers (CECs) to ensure Independent Spent Fuel Storage Installation (ISFSI) campaign readiness. Responsible for providing subject matter expertise on the design bases of Dry Cask Storage (DCS) systems. Responsible for ensuring that Constellation configuration control processes are applied to DCS activities. Reviews documents required by 10CFR72 regulations. Supports common resolutions to DCS issues and develops resolution for CEC specific issues. Participates in oversight / audits of vendor engineering and fabrication activities, as requested. Responsible for the oversight of dry cask storage operations across the CECs to ensure ISFSI campaign readiness.

Primary Duties and Accountabilities

  • Provide oversight of targeted DCS projects across Constellation (e.g., first-of-its kind campaigns, Nuclear Regulatory Commission (NRC) inspected campaigns, new Certificate of Compliance (CoC), recurring issues) to ensure ISFSI campaign readiness as well as satisfactory performance during the campaigns. This includes Away-from-Reactor ISFSI (e.g., Zion).
  • Utilization of ISFSI Technical and Licensing knowledge to develop and maintain ISFSI Aging Management Programs.
  • Participate as senior dry cask storage expert, across Constellation and externally, in programs, initiatives, and industry ISFSI-related committees. Interface with dry cask storage vendors, as necessary, to ensure campaign readiness.
  • Review Department of Energy (DOE) claim submittals for reimbursable ISFSI expenses to ensure accuracy and maximize reimbursement.
  • Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department.

Minimum Qualifications

  • Bachelor's degree with 8 years of nuclear or industry dry cask experience OR
  • Current or previous Senior Reactor Operator (SRO) license with 8 years of related experience OR
  • Associate's degree with 10 years of nuclear or industry dry cask experience OR
  • High school diploma/GED with 12 years of nuclear or industry dry cask experience
  • Dry cask storage experience
  • Ability to travel up to 50% to support company activities
  • Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

  • Experience with ISFSI Aging Management Programs
  • 50.59 and 72.48 Qualification 
  • Knowledge of, and experience with, industry dry cask storage programs
  • Knowledge of NRC licensing with respect to dry cask storage
  • Knowledge of vendor dry cask storage designs
  • Prior oversight/audit experience in nuclear power

What Constellation Energy employees say

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Benefits

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