ZipRecruiter

Log In

1

Support Manager Jobs in Lombard, IL (NOW HIRING)

Sralab

Business Support Manager

Chicago, IL · On-site

Summary The Business Support Manager will analyze, organize and direct office operations and procedures such as record keeping, preparation of payroll, information management, filing systems ...

Sralab

Business Support Manager

Chicago, IL · On-site

Summary The Business Support Manager will analyze, organize and direct office operations and procedures such as record keeping, preparation of payroll, information management, filing systems ...

Sralab

Business Support Manager

Burr Ridge, IL · On-site

Summary The Business Support Manager will analyze, organize and direct office operations and procedures such as record keeping, preparation of payroll, information management, filing systems ...

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Application Support Manager Job Location: Chicago, IL Position Type: 6 Months Contract then Perm Hire Domain: Wealth Management Services Req Type: Contract Remote Initially After COVID - Client ...

Captive Resources

Captive Support Manager

Itasca, IL · On-site

$105K - $110K/hr

Lead a team of Captive Support professionals by driving operational excellence, developing ... Communication & Collaboration: Builds strong partnerships across Program Management and ...

Captive Resources

Captive Support Manager

Itasca, IL · On-site

$105 - $110/hr

Description Lead a team of Captive Support professionals by driving operational excellence ... Communication & Collaboration: Builds strong partnerships across Program Management and ...

Captive-Resource

Captive Support Manager

Itasca, IL · On-site

$105 - $110/hr

Description Lead a team of Captive Support professionals by driving operational excellence ... Communication & Collaboration: Builds strong partnerships across Program Management and ...

New

Comtech, LLC

Application Support Manager

Chicago, IL · On-site

Application Support Manager Location: Chicago, IL Duration: Full Time Responsible for the planning, management, execution, and the successful delivery of support services related to production ...

Cornerstone

Desktop Support Manager

Chicago, IL · On-site

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

CGI Inc.

Operations Support Manager

Chicago, IL · On-site

Operations Support Manager Category: Administration Main location: United States, Illinois, Chicago Position ID:J0426-2159 Employment Type: Full Time Position Description: We are looking for a high ...

Onbe

Client Support Manager

Buffalo Grove, IL · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Lombard, IL

Support Manager information

See Lombard, IL salary details

$22.1K

$66.8K

$119.1K

How much do support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for support manager in Lombard, IL is $66,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $89,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Lombard, IL?

The most popular types of Support jobs in Lombard, IL are:

What cities near Lombard, IL are hiring for Support Manager jobs?

Cities near Lombard, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Lombard, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,818 per year, or $32.1 per hour.

Business Support Manager

Shirley Ryan AbilityLab

Chicago, IL • On-site

Full-time

Re-posted 2 days ago

Shirley Ryan AbilityLab rating

7.1

Company rating: 7.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you'll be part of our life-changing mission and vision. You'll contribute to an innovative, multifaceted culture that is second to none - one that embraces collaboration, excellence, discovery and compassion. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes - as we Advance Human Ability, together.
Job Description Summary
The Business Support Manager will analyze, organize and direct office operations and procedures such as record keeping, preparation of payroll, information management, filing systems, requisition of supplies, customer service, scheduling and other clerical services. Responsible for efficiently managing workflow, scheduling and coverage for assigned administrative support staff. Supervises at least two administrative support staff.
The Business Support Manager will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Business Support Manager will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.
Job Description
The Business Support Manager :
  • Oversees daily office operations including record keeping, payroll preparation, information management, physician authentication, vendor payment processing, filing systems, requisition of supplies, customer service, scheduling and other clerical services.
  • Responds to legal requests for billing records from attorney and legal agencies, ensuring that all HIPAA requirements have been met and HIPAA consents obtained as needed prior to release of information.
  • Develops and maintains systems and procedures for record keeping, retrieval and reporting.
  • Reviews and updates departmental/operating group policies relevant to assigned responsibilities.
  • Performs record keeping and file maintenance, processing Human Resources documentation regarding certification for therapist to HFS (IDPA) for non-reimbursable/reimbursable license request.
  • Performs bookkeeping functions including entering invoices into the ReqLogic system for vendors and service requests requiring payments.
  • Validates referring physicians through compliance directed websites (The Department of Health and Human Services/Office of the Inspector General, the Illinois Department of Finance and Professional Regulation, and the State of Illinois Health and Family Services) to ensure compliance by the hospital with state and federal requirement
  • Prepares forms, form letters, correspondence, memos, and presentations and other reports.
  • Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships
  • Reports directly to the Director, Sports, Fitness, Recreation, & Volunteer Services

Knowledge, Skills & Abilities Required
  • Associates Degree in business or office management required. Bachelor's degree preferred.
  • Minimum 5 years of office administration experience.
  • High level of proficiency in keyboarding skills, and application of a variety of complex computer PC software, including word processing, spreadsheets, e-mail, and databases. Ability to use office equipment (photocopying, fax machine, calculator, multiline telephone, etc.).
  • Math ability to calculate figures and amounts such as discounts, commissions, percentages and volume. Ability to apply basic accounting principles, such as balance sheets, debits and credits.
  • Strong interpersonal, written and verbal communication skills necessary to interact on a daily basis with internal and external customers and ability to direct staff. Ability to read, analyze and interpret data in order to effectively present information and respond to questions from groups of internal and external customers. Ability to write reports and general business correspondence.
  • Advanced organizational skills necessary to efficiently prioritize and complete a variety of tasks and provide leadership.
  • Ability to exercise independent judgment in assigned area of responsibility.

Working Conditions
Normal office environment with little or no exposure to dust or extreme temperature.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Pay and Benefits*:
Pay Range:
$47,300.00 - $78,700.00
Benefits:
Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits
*Benefits and benefits' eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.
Equal Employment Opportunity Employer
Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law.
EEO is the Law | EEO is the Law - Know Your Rights | View our Full Policy
Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law.

What Shirley Ryan AbilityLab employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply