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Support Manager Jobs in O Fallon, IL (NOW HIRING)

Green Plains, Inc.

EHSS Manager

Madison, IL · On-site

$117K/yr

Support corporate initiatives, as defined * Conduct investigations for all EHSS related incidents ... management * Proven ability to organize and lead people and projects * Some travel is required ...

Green Plains Inc.

EHSS Manager

Madison, IL

$117K/yr

Support corporate initiatives, as defined * Conduct investigations for all EHSS related incidents ... management * Proven ability to organize and lead people and projects * Some travel is required ...

Wing

Flight Operations Support Coordinator

Saint Louis, MO · On-site

$97K - $121K/yr

In this role, you will work with Wing Flight Operations Support Manager and Vendor Employee Team Leads to align staffing resource requirements with availability. Your primary duty will be to assist ...

Wing

Flight Operations Support Coordinator

Saint Louis, MO · On-site

$97K - $121K/yr

In this role, you will work with Wing Flight Operations Support Manager and Vendor Employee Team Leads to align staffing resource requirements with availability. Your primary duty will be to assist ...

Red Gate Group

Program Management Support

Saint Louis, MO · On-site

$40K - $47K/yr

Description The Red Gate Group is seeking an experienced Program Management Support professional to support the National Geospatial-Intelligence Agency (NGA) within the Analysis Services Integrated ...

TRIAEM LLC

PEO Management Support

Saint Louis, MO · On-site

Act as the PEO Corporate Communications and Information Manager. * Manage the PEO Tasker process ... Support PEO leadership team actions and activities. * Brief internal and external to PEO. Examples ...

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Support Manager information

See O Fallon, IL salary details

$21K

$63.3K

$112.9K

How much do support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for support manager in O'Fallon, IL is $63,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $84,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near O'Fallon, IL are hiring for Support Manager jobs?

Cities near O'Fallon, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,337 per year, or $30.5 per hour.

Regional Field Office Support Manager

Saint Louis, MO • On-site

Timberland Partners
Real Estate • 201 - 500 employees
Learn more about Timberland Partnersexternal

$90K - $95K/yr

Full-time

Re-posted 17 hours ago

Job description

We are looking for a Regional Field Office Support Manager to help across the Central Southern Region at our properties in the following states: Oklahoma, Texas, Kansas, Nebraska, Illinois, Missouri, and Arkansas.

As the Regional Field Office Support Manager you will act as interim support for properties as we grow.

This position is suited for candidates based in or willing to relocate to St. Louis or Kansas City. 

Major responsibilities include but are not limited to:

  • Assume responsibility for Property Manager, Assistant Community Manager or Leasing Consultant as needed  across the portfolio (typically during the time of vacant position)
  • Provide day to day management of site-level staff meets the Timberland Partners Guiding Principles. Provide any hands-on training to property team as needed
  • Assist Regional Vice Presidents and Regional Managers with operational concerns at assigned properties
  • Identify property concerns and provide suggestions for corrective measures
  • Assist with property lease-ups, assuring that we meet all regulatory requirements and that the lease-up meets the plan. This may include participation in transition meetings as needed
  • Assist with site inspections and file reviews at assigned properties, and make recommendations to leadership
  • Foster positive, collaborative internal and external relationships
  • Review compliance of training programs for the team including Aspire, eLearning, Webinars, etc.
  • Implement innovative marketing plans for properties with occupancy issues, including market studies
  • Ensure prompt response to requests
  • Other duties/tasks as assigned and needed

Minimum Required Qualifications:

  • Five years of experience as a supervisor/manager of multi-family housing
  • Proficient in Yardi
  • CRM and CRM IQ experience preferred
  • Google Suite and Microsoft experience preferred
  • Ability to prioritize and balance multiple deadlines while working under pressure
  • Strong organization, problem-solving and attention to detail
  • Strong interpersonal skills with a high degree of confidentiality
  • Excellent oral and written communication skills
  • Ability to positively motivate others
  • Project management and training experience preferred
  • Travel 90% of the time is possible, throughout the portfolio, including extended overnight stays

Pay: $90,000 - $95,000 annually 

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