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Support Manager Jobs in O Fallon, IL (NOW HIRING)

Boeing

Senior Product Support Manager

Hazelwood, MO · On-site

$119K - $157K/yr

Senior Product Support Manager Company: The Boeing Company Boeing Global Services (BGS) has an exciting opportunity for a Senior Product Support Manager to support the Air Dominance program in ...

Boeing

Senior Product Support Manager

Hazelwood, MO · On-site

$119K - $157K/yr

Senior Product Support Manager Company: The Boeing Company Boeing Global Services (BGS) has an exciting opportunity for a Senior Product Support Manager to support the Air Dominance program in ...

Boeing

Senior Product Support Manager

Hazelwood, MO

$119K - $157K/yr

Senior Product Support Manager Company: The Boeing Company Boeing Global Services (BGS) has an exciting opportunity for a Senior Product Support Manager to support the Air Dominance program in ...

Busey

IT Retail Service Support Manager

Edwardsville, IL · On-site

$63K - $87K/yr

Also responsible for the training and ongoing support to Retail Staff associated with this ... Manage the tracking system for routine preventative maintenance and coordinate scheduling of ...

Green Plains Inc.

EHSS Manager

Madison, IL · On-site

$117K/yr

Support corporate initiatives, as defined * Conduct investigations for all EHSS related incidents ... management * Proven ability to organize and lead people and projects * Some travel is required ...

Green Plains, Inc.

EHSS Manager

Madison, IL · On-site

$117K/yr

Support corporate initiatives, as defined * Conduct investigations for all EHSS related incidents ... management * Proven ability to organize and lead people and projects * Some travel is required ...

Red Gate Group

Program Management Support

Saint Louis, MO · On-site

$40K - $47K/yr

Description The Red Gate Group is seeking an experienced Program Management Support professional to support the National Geospatial-Intelligence Agency (NGA) within the Analysis Services Integrated ...

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Support Manager information

See O Fallon, IL salary details

$21K

$63.3K

$112.9K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in O'Fallon, IL is $63,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $84,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near O'Fallon, IL are hiring for Support Manager jobs?

Cities near O'Fallon, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,337 per year, or $30.5 per hour.

Senior Product Support Manager

Boeing

Hazelwood, MO • On-site

$119K - $157K/yr

Full-time

Medical, Life, Retirement

Posted 9 days ago

Boeing rating

8.5

Company rating: 8.5 out of 10

Based on 613 frontline employees who took The Breakroom Quiz

32nd of 540 rated manufacturers

Job description

Senior Product Support Manager
Company:
The Boeing Company
Boeing Global Services (BGS) has an exciting opportunity for a Senior Product Support Manager to support the Air Dominance program in Hazelwood, Missouri.
This role will report directly to the Program Product Support Manager and will provide leadership across key functional areas including Maintenance Engineering, Integrated Logistics Support (ILS) planning and management, and Service Engineering, with indirect oversight of fleet facilities support.
The ideal candidate is an experienced product support and sustainment leader with deep military aircraft maintenance background, proven expertise across multiple product support elements, and demonstrated success supporting development programs from concept through fielding. They bring strong leadership, cross-functional coordination, and communication skills, along with a focus on optimizing life-cycle cost, improving fleet readiness, and advancing maintainability and next-generation sustainment solutions.
Position Responsibilities:
  • Manages product support activities across maintenance engineering, ILS planning and management, and service engineering.
  • Integrates and evaluates across all product support elements to ensure alignment with product support objectives and program requirements.
  • Coordinates the development of next-generation sustainment concepts and life-cycle support solutions.
  • Ensures design for maintainability is incorporated into product support planning and execution.
  • Supports the optimization of life-cycle costs, fleet readiness, availability, and sustainment performance.
  • Leads cross-functional coordination with engineering, operations, manufacturing, supply chain, field service, customer support, and program management.
  • Provides technical management of suppliers and supports process improvement initiatives.
  • Develops and maintains effective working relationships and partnerships with customers, stakeholders, peers, partners, and direct reports.
  • Provides oversight and approval of technical approaches, products, and processes.
  • Manages, develops, and motivates employees and first-level managers.
  • Acquires and manages resources for department activities.
  • Brief senior leadership and customer stakeholders on program status, risks, issues, and recommended actions.
  • Supports execution of product support strategies across multiple phases of the product life cycle.
  • Ensures compliance with contract requirements, company processes, and applicable military sustainment practices.

Security Clearance:
This position requires an active U.S. Top Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)
Special Program Access or other Government Access Requirements are mandatory for this position.
Basic Qualifications (Required Skills/Experience):
  • 10+ years of experience with military maintenance and/or avionics experience on military aircraft as active duty, guard, or contractor
  • Experience supporting aircraft production, development, and/or sustainment program(s)
  • 3+ experience in a leadership role (team leader, temp manager, large scale cross-functional project/program management, or formal manager experience)
  • Experience in at least one of the following Integrated Product Support elements: Product Support Management, Supply Support, Maintenance Planning and Management, Technical Data, Support Equipment, Sustaining Engineering, or Design for Maintainability/Supportability OR experience with Integrated Logistics Support products such as technical publications, logistics support analysis and provisioning
  • Experience leading or managing projects that involved cross-functional or cross-business unit teams
  • Ability to engage with business and functional stakeholders to discuss and present technical and project related information
  • Experience with product development life cycle

Preferred Qualifications (Desired Skills/Experience):
  • EVM / CAM Certification
  • Experience executing in an Agile work environment and implementing Agile methodologies
  • Experience using JIRA and Confluence
  • Experience developing or executing next-generation sustainment strategies
  • Experience with major modification, fleet support, or product support integration programs
  • Experience leading supportability, maintainability, or logistics integration initiatives

Conflict of Interest:
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
GENERAL:
All information provided will be checked and may be verified.
Please apply ASAP for this role as recruitment may commence before the end date.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $157,250 - $212,750
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
This position offers relocation based on candidate eligibility.
Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position requires an active U.S. Top Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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About Boeing

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At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the sea bed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future with us.

Industry

Aviation and aerospace product and parts manufacturing

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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