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Support Manager Jobs in Pekin, IL (NOW HIRING)

Busey

IT Retail Service Support Manager

Creve Coeur, IL · On-site

$63K - $87K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Also responsible for the training and ongoing support to Retail Staff associated with this ... Manage the tracking system for routine preventative maintenance and coordinate scheduling of ...

Vivo US

Customer Support Manager (onsite only)

Goodfield, IL · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with other departments to the best experience for the customer * Assist with customers during times of high volume or absence 3-5 years of Customer Support Management with a strong ...

Komatsu

Sr. Technical Support Engineer

Peoria, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Actively supports the global service team by pro-actively managing all inbound and outbound communications around technical issues and opportunities. Ensures that customer product availability is ...

Komatsu America

Sr. Technical Support Engineer

Peoria, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Actively supports the global service team by pro-actively managing all inbound and outbound communications around technical issues and opportunities. Ensures that customer product availability is ...

Home Depot

Store Support

Peoria, IL · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Peoria, IL · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Support Manager information

See Pekin, IL salary details

$20.7K

$62.4K

$111.1K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in Pekin, IL is $62,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $83,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Pekin, IL are hiring for Support Manager jobs?

Cities near Pekin, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Pekin, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $62,361 per year, or $30 per hour.

Product Support Manager

Scuttlebutt Services, LLC

East Peoria, IL • On-site

Full-time

Re-posted 27 days ago

Job description

East Peoria, IL - Salary 84-127k


Job Brief

Lead and scale Field Service and Commissioning organization in support of mission-critical power systems, integrated electrical infrastructure, and lifecycle customer support initiatives across commercial, industrial, utility, defense, and data center markets. Responsible for overall execution of field service operations including startup, commissioning, troubleshooting, warranty support, emergency response, customer training, preventive maintenance programs, and long-term service growth strategies.

Responsibilities

  • Experience with mission-critical electrical infrastructure, paralleling switchgear, ATS systems, or power distribution systems preferred.
  • Experience supporting data centers, utilities, industrial facilities, or defense programs preferred.
  • Strong understanding of commissioning practices, power system troubleshooting, and electrical safety standards.
  • Familiarity with PLCs, SCADA, HMI systems, protective relays, and generator controls.
  • Experience managing field service financials, labor utilization, and customer-facing operations.
  • Ability to lead remote field teams and coordinate nationwide service activities.
  • Experience developing service programs and recurring revenue models preferred. Leadership & Workforce Development
  • Mentor field technicians and supervisors in troubleshooting, commissioning, safety, and customer engagement.
  • Prepare, create and distribute all appropriate start-up and/or system testing reports, including all test verification reports and final summary of start-up activities, system testing reports and final site visit or service report.

Requirements

  • High School diploma, G.E.D. or applicable on-the-job experience. College degree in a technical field a plus.
  • Minimum 3 years' experience in the Power and Energy Systems field preferred.
  • Further formal education in basic electronics or a minimum of 5 years' experience in a similar environment.
  • General knowledge of parallel to utility systems, generator cross current systems and the paralleling of two or more generators, synchronizers, governors, protective relays and other, related electrical and electronic fundamentals.
  • Working ability to read and interpret schematics, plans, drawings, prints or similar job write-ups and how they apply to design or product.
  • A strong knowledge of programmable logic controls and generators of all sizes and their relationships to diesel or gas gensets is a plus.
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About Scuttlebutt Services

Sourced by ZipRecruiter

Scuttlebutt Services, LLC is a veteran owned and operated recruiting agency headquartered in Houston, TX. We are dedicated to supporting US Veterans and their families. This is accomplished by connecting veteran friendly employers with talented veteran candidates. In doing so, we use a range of veteran candidates from those with tenure in the corporate sector to veterans recently transitioning to the civilian workforce. National studies consistently prove that companies who hire veterans classify them as some of the hardest working and dedicated personnel within the organization.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Cypress, TX, US

Year founded

2018

Social media

Facebook

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