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Support Manager Jobs in Harvard, IL (NOW HIRING)

Mosaic

Direct Support Supervisor

Rockford, IL · On-site

$47K/yr

  • Medical

  • PTO

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

HR Manager

Be Seen First

Entry Level Sales Support Assistant

Algonquin, IL · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you'll provide critical administrative support behind the scenes, working heavily within internal systems to enter and process project information, manage orders, update databases, and ...

Primrose School of Algonquin

Support Teacher

Algonquin, IL · On-site

  • Dental

  • Vision

  • Retirement

  • PTO

Manage classroom behavior and ensure a safe learning space * Communicate effectively with children ... Support children's individual learning needs and encourage their social and emotional growth ...

Avancer Homes LLC

Clerical Support

Genoa, IL

$16 - $18/hr

Clerical Support Avancer Homes LLC Job Summary Avancer Homes LLC, a provider of residential and ... Communicate professionally with management, employees, individuals served, families, and other ...

Home Depot

Store Support

Janesville, WI · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Janesville, WI

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Algonquin, IL · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Machesney Park, IL

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Crystal Lake, IL · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Machesney Park, IL · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rockford, IL · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Mchenry, IL · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rockford, IL · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Mchenry, IL

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lake Geneva, WI

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lake Geneva, WI · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Algonquin, IL · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Crystal Lake, IL

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Harvard, IL

Support Manager information

See Harvard, IL salary details

$21.4K

$64.6K

$115.2K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Harvard, IL is $64,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Harvard, IL are hiring for Support Manager jobs?

Cities near Harvard, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Harvard, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $64,640 per year, or $31.1 per hour.

Direct Support Supervisor

Mosaic

Rockford, IL • On-site

$47K/yr

Full-time

Medical, PTO

Posted 4 days ago

Job description

Salary: $47,840 Annually
If making a positive impact in the lives of others is a constant on your to-do list -- you'll LOVE working with a team that puts people first.
We're looking for a Direct Support Supervisor to join our team!
By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to enjoy a full life.
As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities and appointments, and maintaining detailed records for the individuals served.
Who will love this job:
A leader and a coach - who cares about the success of your team and the individuals they serve
A trusted ally - your sound judgment inspires confidence in others, helping them move towards and accomplish team goals
A collaborator - you naturally draw people together while remaining calm and focused even in emotionally charged situations
A skilled planner - you are adept at finding the best route moving forward while encouraging others to keep their eyes on the positive
What you'll do:
  • Facilitate the integration of individuals into the community by accompanying them to recreational and social activities
  • Monitor the comfort and safety of individuals by ensuring the living environments and program activities are in compliance with safety and regulatory requirements
  • Intervene when aggressive and/or inappropriate behavior occurs to implement behavior plans and strategies
  • Provide on-call support to staff during emergencies and locate staff to fill shifts when necessary

Schedule: Generally day hours Monday-Friday/some nights/some weekends/some on call responsibilities/flexibility required
Commitment to Mosaic Values:
At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.
Ideally you have:
  • A passion to serve others
  • Strong attention to detail and an even stronger desire to serve others in a team environment
  • A love of operations and creating seamless, efficient environments
  • Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges and questions.
  • Ability to adapt as needed in a growing environment
  • Associate's Degree in a related field
  • One year experience in a related field
  • Certification in CPR or willingness to obtain
  • Certification in medication administration or willingness to obtain

Extras we think you'll love:
  • Daily Pay
  • Health Insurance
  • Competitive Pay
  • Professional & Personal Development Opportunities
  • Tuition Reimbursement
  • Paid Time Off (you earn it from day 1!)

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