ZipRecruiter

Log In

1

Support Manager Jobs in Harvard, IL (NOW HIRING)

Cleo (US)

Support Engineer I

Rockford, IL · On-site +1

$65K - $75K/yr

Case Management & Escalation * Monitor assigned support queues and manage cases in accordance with established service level agreements (SLAs). * Document troubleshooting steps, resolutions, and ...

ABC Supply Co.

NSC Pricing Coordinator Supervisor

Beloit, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting to the Manager of Pricing and Analytic Support, this associate will help employee pricing strategies that meet the needs of our field leadership teams across ABC Supply, L&W, and TCI.

Chico's FAS

Support Associate - Chico's

Rockford, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

Delta-T Group

Direct Support Professional

Mchenry, IL

$14.75 - $18/hr

Our team of Account Managers and Staffing Coordinators work together to refer the highest caliber ... Direct Support Professional Delta T Group is currently seeking Direct Support Professional to ...

Pentair

Technical Support Rep

Delavan, WI · On-site

... managing incoming mail and providing timely responses. Assist customers with product related ... Accurately document & record technical support calls in Salesforce.com. Perform other tasks and ...

Sevita

Direct Support Professional

Janesville, WI · On-site

$15/hr

  • Retirement

  • PTO

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Janesville, WI · On-site

$15/hr

  • Retirement

  • PTO

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Janesville, WI · On-site

$15/hr

  • Retirement

  • PTO

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Delta-T Group

Direct Support Professional

Mchenry, IL

$14.75 - $18/hr

Our team of Account Managers and Staffing Coordinators work together to refer the highest caliber ... Direct Support Professional (DSP) (Nonprofit / Social Services / Healthcare / Transitional Living ...

Delta-T Group

Direct Support Professional

Woodstock, IL

$14.75 - $17.75/hr

Our team of Account Managers and Staffing Coordinators work together to refer the highest caliber ... The Opportunity As a Direct Support Professional, you will play a direct care role, assisting ...

Delta-T Group

Direct Support Professional

Fox Lake, IL

$15 - $18.25/hr

Our team of Account Managers and Staffing Coordinators work together to refer the highest caliber ... The Opportunity As a Direct Support Professional, you will play a direct care role, assisting ...

Dunkin

District Manager

Huntley, IL

The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...

Dunkin

District Manager

Mchenry, IL · On-site

The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...

Baskin Robbins

District Manager

Mchenry, IL

The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...

previous pagenext page

Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Harvard, IL

Support Manager information

See Harvard, IL salary details

$21.4K

$64.6K

$115.2K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Harvard, IL is $64,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Harvard, IL are hiring for Support Manager jobs?

Cities near Harvard, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Harvard, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $64,640 per year, or $31.1 per hour.

Support Engineer I

Cleo (US)

Rockford, IL • On-site, Remote

$65K - $75K/yr

Full-time

Posted 26 days ago

Job description

Position Overview
The Support Engineer I serves as the first point of contact for Cleo customers, providing exceptional technical assistance and ensuring a positive customer experience. This role is responsible for troubleshooting, diagnosing, and resolving software-related issues while guiding customers through product use, configuration, and best practices.
The ideal candidate combines strong technical aptitude, customer-centric problem solving, and a continuous learning mindset. As an AI-forward organization, Cleo expects team members to effectively leverage AI-powered tools and automation to improve productivity, accelerate issue resolution, and enhance the customer experience.
Customer Support & Issue Resolution
  • Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions.
  • Deliver exceptional customer service by responding promptly, professionally, and empathetically to customer inquiries and technical issues.
  • Troubleshoot and resolve issues related to software installation, configuration, licensing, upgrades, integrations, and day-to-day product usage.
  • Analyze customer-reported issues, identify root causes, and provide timely, effective solutions.
Case Management & Escalation
  • Monitor assigned support queues and manage cases in accordance with established service level agreements (SLAs).
  • Document troubleshooting steps, resolutions, and customer communications accurately within support systems.
  • Escalate complex or high-priority issues to senior engineers and cross-functional teams while maintaining ownership of customer communications.
Knowledge Management
  • Utilize and contribute to Cleo's Solution Center, Knowledge Base, and internal documentation resources.
  • Identify recurring customer issues and recommend improvements to support documentation, processes, and product functionality.
  • Share knowledge and best practices with team members to continuously improve support effectiveness.
AI & Continuous Improvement
  • Leverage AI-powered tools to accelerate troubleshooting, knowledge discovery, case summarization, and solution development.
  • Apply critical thinking to validate AI-generated recommendations and ensure technical accuracy.
  • Identify opportunities to automate repetitive tasks and improve support efficiency through AI and workflow automation technologies.
  • Stay current on emerging AI capabilities and incorporate them responsibly into daily work practices.
Your Qualifications
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field, OR 1+ years of technical support, help desk, or customer-facing technical experience.
  • Strong customer service orientation with a passion for helping customers succeed.
  • Basic understanding of Windows and Linux operating systems.
  • Foundational networking knowledge, including TCP/IP, DNS, firewalls, and connectivity troubleshooting.
  • General software lifecycle knowledge, including installation, configuration, upgrades, migrations, and removal.
  • Experience with communication protocols such as HTTP, HTTPS, SMTP, FTP, SFTP, and SSH.
  • Strong written and verbal communication skills.
  • Ability to prioritize multiple issues and work effectively in a fast-paced environment.
Preferred Qualifications
  • Experience supporting SaaS applications.
  • Exposure to EDI, managed file transfer (MFT), integration platforms, or supply chain technologies.
  • Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
  • Basic SQL, scripting, or automation experience.
  • Experience using CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow.
  • Demonstrated ability to use AI-powered tools (e.g., Microsoft Copilot, ChatGPT, Gemini, or similar technologies) to enhance productivity and problem solving.
  • Understanding of prompt engineering fundamentals and effective AI-assisted research techniques.
  • Ability to evaluate, verify, and refine AI-generated outputs to ensure accuracy and quality.
  • Curiosity and willingness to continuously learn and adopt emerging AI technologies.
  • Commitment to responsible and secure use of AI tools in accordance with company policies and customer data protection requirements.
A few things we have to offer:
  • Competitive compensation (range for this role is $65,000-$75,000)
  • Great Healthcare + Dental + Vision
  • Flexible PTO
  • Culture of support, encouraging Life-Work balance
  • 401k match
  • FSA and HSA options
  • Employee Assistance Program
  • Paid Parental Leave
  • Representing a company with 4,000+ clients and a 99% retention rate
  • Accelerated title and salary growth potential
  • A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.