District Manager
Lake In The Hills, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Lake In The Hills, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Huntley, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Huntley, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Mchenry, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Mchenry, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Lake In The Hills, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Lake In The Hills, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Huntley, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Huntley, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Huntley, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Huntley, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Mchenry, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Mchenry, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Lake In The Hills, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Lake In The Hills, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Huntley, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Huntley, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Huntley, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Huntley, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Mchenry, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Mchenry, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Mchenry, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
District Manager
Mchenry, IL · On-site
The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process ...
... management platform (Jira Service Management): follow MSP4 runbooks for standard procedures and ... Required : • 2 to 4 years of onsite technology support, field service, or desktop support in a ...
... management platform (Jira Service Management): follow MSP4 runbooks for standard procedures and ... Required : • 2 to 4 years of onsite technology support, field service, or desktop support in a ...
Administrative Support Specialist - Swenson
Rockford, IL · On-site
$19 - $21/hr
Monitor and manage change orders and update all stakeholders accordingly. * Collaborate with production, shipping, and warehouse teams to follow up on deliveries and resolve delays. * Support general ...
Administrative Support Specialist - Swenson
Rockford, IL · On-site
$19 - $21/hr
Monitor and manage change orders and update all stakeholders accordingly. * Collaborate with production, shipping, and warehouse teams to follow up on deliveries and resolve delays. * Support general ...
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Manage and monitor resident medications upon intake. * Handle communication tasks such as answering ... Support dietary/kitchen monitoring and assist residents with meals/food prep when needed.
Manage and monitor resident medications upon intake. * Handle communication tasks such as answering ... Support dietary/kitchen monitoring and assist residents with meals/food prep when needed.
This is an exciting opportunity to be part of a collaborative, growth-oriented team supporting clients across multiple states. As an Employee Benefits Account Manager, you will serve as a trusted ...
This is an exciting opportunity to be part of a collaborative, growth-oriented team supporting clients across multiple states. As an Employee Benefits Account Manager, you will serve as a trusted ...
Dynamic PC Support Techician
Rockford, IL · On-site
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Dynamic PC Support Techician
Rockford, IL · On-site
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Dynamic PC Support Techician
Rockford, IL · On-site
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Dynamic PC Support Techician
Rockford, IL · On-site
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Dynamic PC Support Techician
Rockford, IL · On-site
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Dynamic PC Support Techician
Rockford, IL · On-site
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...
Support Manager information
See Harvard, IL salary details
$21.4K - $29.9K
9% of jobs
$29.9K - $38.5K
15% of jobs
$39.5K is the 25th percentile. Wages below this are outliers.
$38.5K - $47K
14% of jobs
$47K - $55.5K
9% of jobs
The median wage is $59.8K / yr.
$55.5K - $64K
9% of jobs
$64K - $72.6K
10% of jobs
$72.6K - $81.1K
11% of jobs
$81.8K is the 75th percentile. Wages above this are outliers.
$81.1K - $89.6K
6% of jobs
$89.6K - $98.1K
14% of jobs
$98.1K - $106.7K
2% of jobs
$106.7K - $115.2K
3% of jobs
$21.4K
$64.6K
$115.2K
How much do support manager jobs pay per year?
As of Aug 20, 2026, the average yearly pay for support manager in Harvard, IL is $64,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,600.00 per year, depending on experience, location, and employer.
What does a support manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
What are the key skills and qualifications needed to thrive as a support manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
How much do support managers make in the US?
Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.
What is the role of a support manager?
A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What cities near Harvard, IL are hiring for Support Manager jobs?
Cities near Harvard, IL with the most Support Manager job openings:
Baskin-Robbins rating
5.1
Based on 144 frontline employees who took The Breakroom Quiz
32nd of 47 rated dessert shops
Job description
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
District Manager
Position Objective:
To provide strong leadership by overseeing the people, processes, and operations of Dunkin / Baskin Robbinsstores. The District Manager will drive excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. This position will focus on in-store problem solving, process improvements, and setting standards. The District Manager is responsible to uphold what is in the best interest of the brand, as well as recognize and motivate Store Managers and crew.
Essential Functions:
- Provides leadership for each store manager in the market to ensure customer satisfaction.
- Leads the way by working with each General Manager to deliver restaurant controllable profit and meet targeted flow-thru goals in each restaurant.
- Utilizes available reports to identify opportunities, encourages a top-line orientation through operational focus, and ensures that correct operational procedures are followed.
- Partners with each GM to continuously grow sales and increase sales over the previous year.
- Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
- Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
- Manages to execute the highest standards of OSHA, local health and safety codes, and company safety and security policy.
- Champions recognition and motivation efforts throughout the market.
- Works to create and maintain a safe environment for both employees and customers.
- Exhibits ownership when working with management teams to resolve Repairs & Maintenance issues, determines causes, identifies trends, and communicate issues forward.
Work Environment:
This position often operates in a restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required. Uniforms and hygiene expectations are required. Extensive travel is also required.
Requirements:
- Must have 3-5 years of successful operational management experience in the fast casual restaurant industry.
- High school diploma or equivalent required.
- Must have strong time management/problem solving skills.
- Ability to become trained across a wide spectrum of competencies (operations, marketing, store financials).
- Financial or math stills need to be here.
- Must have strong written, verbal, and interpersonal communication skills to positively influence others.
- Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees.
- Proven ability to drive financial performance, customer and employee satisfaction.
- Must have strong understanding of P&L statements, cost of goods, labor and scheduling, tools to track performance.
- Must be computer literate and familiar with restaurant management software (Microsoft Office).
What Baskin-Robbins employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Baskin-Robbins
Sourced by ZipRecruiter
Back in 1945, Burt Baskin and Irv Robbins had a pretty great idea. See, they were big ice cream people. So while every other ice cream shop stuck with vanilla, chocolate, and strawberry, they decided to go big. Like, “let’s offer 31 flavors instead” big. Because ice cream should be an every day treat. And the people? Yeah, they loved that. It's safe to say Burt and Irv’s passion made an impact. Fast forward about 75 years, and we’re over 1400 flavors strong. Which is… kinda crazy when you think about it. But the best part is, we’ve got flavors for everyone, for every day, and for every occasion. So, whether your kid’s team finally won a game, you found your left shoe, or you just got out of bed this morning, there's always a yay-worthy scoop ready for you. And we think that's pretty cool. Maybe you learned a new dance trend, finally made your bed, or found the perfect blue sweater. We think every win is worth celebrating. That’s why we do what we do. But, we don’t just stop at ice cream. Sometimes you need a little something extra. Like a Cappuccino Blast® pick-me-up after lunch, a handcrafted sundae in the afternoon, or even a just-because ice cream cake on those days when an ordinary cake just won’t do. No matter what you’re celebrating, we’re here to help you seize the yay.
Industry
Retail and restaurants
Company size
501 - 1,000 Employees
Headquarters location
Canton, MA, US