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Support Manager Jobs in Nepean, ON (NOW HIRING)

GAM Technical Services

L1 Support Hero

Ottawa, ON · On-site

CA$45K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Position Overview We're looking for an enthusiastic L1 Support Hero to join our Service Delivery ...

Tapestry, Inc.

Sales Support Associate II

Ottawa, ON

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support sales floor activities, respond to customer requests confidently, and partner with team or management ...

Tapestry, Inc.

Sales Support Associate III

Ottawa, ON · On-site

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support sales floor activities, respond to customer requests confidently, and partner with team or management ...

Nokia

Senior Customer Support Engineer

Kanata, ON · On-site

IP 4th level support and test engineer Within R&D our focus is on customer issues that are ... Network Security and Management (AAA, TACACS, RADIUS, IPsec, SNMP, SSH, YANG, NETCONF, GNMI)

Td

Business Operations Support Representative III

Ottawa, ON · On-site

CA$45K - CA$61K/yr

Business Management, Strategy & Support Pay Details: $45,700 - $61,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill ...

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Support Manager information

See Nepean, ON salary details

$23.4K

$50.3K

$89K

How much do support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for support manager in Nepean, ON is $50,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,311.00 and $55,221.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Nepean, ON look for?

The top searched job categories for Support Manager jobs in Nepean, ON are:

What cities near Nepean, ON are hiring for Support Manager jobs?

Cities near Nepean, ON with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Nepean, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,299 per year, or $24.2 per hour.

Advanced Support Engineer, Diamond

Check Point Software Technologies

Ottawa, ON • Hybrid

Full-time

Re-posted 14 days ago

Check Point Software Technologies rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

31st of 118 rated security

Job description

Company Description

Why Join Us

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Job Description
  • Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
  • Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
  • Occasional travel to customer sites in the US and Canada is required as needed.
  • Ensures management of customer expectations and resolution of technical issues in a timely manner.
  • Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies
Qualifications
  • 5-8 years of relevant enterprise level networking and Internet Security technology experience. 
  • Experience with Check Point products required.
  • Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
  • Experience configuring and troubleshooting VPN technologies.
  • Strong understanding of the OSI model on Layers 1-4.
  • Experience with traffic analyzing tools like Wireshark.
  • Understanding of how common TCP/UDP connections are established based on their protocol.
  • Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
  • Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
  • Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
  • Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
  • This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled


What Check Point Software Technologies employees say

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