ZipRecruiter

Log In

1

Support Manager Jobs in Nepean, ON (NOW HIRING)

Portakabin

Sales Support Manager

Hamilton, ON · On-site

As a Sales Support Manager you will provide efficient administrative and business development support to enable order winning and compliance activity. You will lead a high-performing team and take ...

Sotera Health

Manager, Production Support

Ottawa, ON · On-site

As the Manager, Product Support, you will foster a safe environment for the team working in a class 1B nuclear facility. This role is responsible for setting and planning the priorities for the M&DS ...

CarePartners

Personal Support Worker (PSW)

Smiths Falls, ON · On-site

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Smith Falls, ON area. Are you someone we should meet? What We Offer ...

CarePartners

Personal Support Worker (PSW)

Smiths Falls, ON · On-site

CA$20.96 - CA$23.20/hr

... Support Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Smith Falls, ON area. Are you someone we should meet?

CarePartners

Personal Support Worker (PSW)

Smiths Falls, ON · On-site

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Smith Falls, ON area. Are you someone we should meet? What We Offer ...

Cayenta

(Remote) Support Analyst

Ottawa, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

Alstom

Support Systems Engineer

Ottawa, ON · On-site

CA$80K - CA$105K/yr

Manage the technical performance of rolling stock and infrastructure systems and provide Return of ... Support cost reduction initiatives in collaboration with engineering, sourcing, and industrial ...

Alstom

Support Systems Engineer

Ottawa, ON · On-site

CA$80K - CA$105K/yr

Manage the technical performance of rolling stock and infrastructure systems and provide Return of ... Support cost reduction initiatives in collaboration with engineering, sourcing, and industrial ...

Sectigo

Technical Support Specialist

Ottawa, ON · On-site

Sectigo's automated, cloud-native CLM platform issues and manages digital certificates across ... The Technical Support Specialist is the first line of support for Sectigo's growing global customer ...

L3HHCM20

Inventory Management Support

Ottawa, ON · On-site

Inventory Management Support Job Location: Ottawa, ON Job Code: 37056 Job Schedule: Day Shift Compensation Range: Between $ 45,000 - $ 65,000 CDN annually Responsible for performing and managing ...

Flexstaf IT

Technical Support Analyst

Ottawa, ON · On-site

The position would be responsible for day-to-day IT operations, user administration, endpoint support, IT asset management, onboarding/offboarding activities, and contributing to IT standards and ...

Flexstaf IT

Technical Support Analyst

Ottawa, ON · On-site

CA$40 - CA$45/hr

The position would be responsible for day-to-day IT operations, user administration, endpoint support, IT asset management, onboarding/offboarding activities, and contributing to IT standards and ...

Dentons

Technical Support Specialist

Ottawa, ON · On-site

CA$65K - CA$75K/yr

The Technical Support Specialist provides world-class client service and technical support. The ... Ensuring that incident queue management goals are met. * Ability to work through complex problems ...

PwC

CyberArk Support Engineer

Ottawa, ON · Hybrid

CA$84K - CA$134K/yr

Perform PIM (CyberArksecret manager)support operations on day-to-day basis * Lead the incident call with diversestakeholders * Apply and test fixes in Non-Prod, and Production environment * Document ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Nepean, ON

Support Manager information

See Nepean, ON salary details

$23.4K

$50.3K

$89K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Nepean, ON is $50,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,311.00 and $55,221.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Nepean, ON look for?

The top searched job categories for Support Manager jobs in Nepean, ON are:

What cities near Nepean, ON are hiring for Support Manager jobs?

Cities near Nepean, ON with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Nepean, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,299 per year, or $24.2 per hour.

Sales Support Manager

Portakabin

Hamilton, ON • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

Job description

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for a Sales Support Manager to join our sales team in Hamilton Scotland.
As a Sales Support Manager you will provide efficient administrative and business development support to enable order winning and compliance activity.
You will lead a high-performing team and take ownership of core processes, ensuring accuracy, timeliness, and the delivery of a consistently high-quality service.
Role Details:
Annual salary up to 37,000 dependent on skills and experience, plus commission  
Role based: Hamilton, ML3 0EJ
Contract type: Permanent
Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year.
Ensure business development calls are achieved to increase opportunity generation, including your own targets
Provide direct line management and leadership to the Coordinator team, ensuring regular, meaningful monthly one-to-one meetings are conducted to support performance, development, wellbeing, and engagement.
Design, implement and continuously improve administrative processes. 
Plan, allocate and monitor administrative work to ensure timely, accurate and customer focussed delivery.
Provide an excellent administrative service that supports order winning and operational activities.
Communicate with stakeholders to ensure understanding of administrative processes and drive consistent adherence.
Respond to queries and effectively resolve issues, escalating where needed.  
Produce accurate and timely reports to support business needs.
Contributory pension including life insurance benefit 
A range of dedicated health and wellbeing services
Cycle to Work Scheme
Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!)
Learning & development opportunities and resources
Opportunity for career progression
A chance to give back to your community with an annual volunteering day
Previous Business Development experience B2B or B2C
Customer Relationship Management experience 
Strong Commercial Administration experience
Administrative experience in a customer service environment.
Experience managing and developing a team.
Competent using Microsoft Office software. 

Apply