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Support Manager Jobs in Nepean, ON (NOW HIRING)

Bayshore HealthCare

Personal Support Worker

Ottawa, ON · On-site

Easy Access to managers and schedulers who listen and support the important work you do! The Personal Support Worker, under the direction of the immediate Supervisor, provides personal care services ...

Teldio

Technical Support Specialist

Ottawa, ON · On-site

Technical Support Specialist Teldio is seeking a technically skilled, customer-focused team member ... way radios, video management systems (VMS), access control, and other physical security ...

Cuso International

Program Support Assistant

Ottawa, ON · On-site

By streaming administrative systems, managing project data, and supporting financial documentation, your behind-the-scenes work will directly strengthen operational capacity and empower marginalized ...

New

GAM Technical Services

L1 Support Hero

Ottawa, ON · On-site

CA$45K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Position Overview We're looking for an enthusiasticL1 Support Heroto join our Service Delivery team ...

Cuso International

Program Support Assistant

Ottawa, ON · On-site

By streaming administrative systems, managing project data, and supporting financial documentation, your behind-the-scenes work will directly strengthen operational capacity and empower marginalized ...

Fortinet, Inc.

Technical Support Engineer

Ottawa, ON · On-site

CA$74K - CA$90K/yr

Manage customer communications and expectations until the closure of each case We Are Looking For: * 1-2 years of experience in a technical support or system administration role in a networking ...

Fortinet

Technical Support Engineer

Ottawa, ON · On-site

CA$74K - CA$90K/yr

Manage customer communications and expectations until the closure of each case We Are Looking For: * 1-2 years of experience in a technical support or system administration role in a networking ...

Acosta

Sales Support Representative

Ottawa, ON · On-site

The Sales Support Representative is an essential function managing vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. The ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Nepean, ON

Support Manager information

See Nepean, ON salary details

$23.4K

$50.3K

$89K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Nepean, ON is $50,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,311.00 and $55,221.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Nepean, ON look for?

The top searched job categories for Support Manager jobs in Nepean, ON are:

What cities near Nepean, ON are hiring for Support Manager jobs?

Cities near Nepean, ON with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Nepean, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,299 per year, or $24.2 per hour.

Personal Support Worker

Bayshore HealthCare

Ottawa, ON • On-site

Full-time, Part-time

Medical, Dental

Re-posted 27 days ago

Job description

JOB SUMMARY
We value our Bayshore PSW with:
Company sponsored Benefits (health and dental) for you and your family for Part-time and Full-time
Paid orientation and paid training
Competitive travel compensation
Efficient work schedules with more care time and less travel- flexible working hours to accommodate work life balance
Opportunities to grow in your career
Company provided Mobile devices for easy documentation and strong communication.
Easy Access to managers and schedulers who listen and support the important work you do!
The Personal Support Worker, under the direction of the immediate Supervisor, provides personal care services to clients and assists clients with the activities of daily living as described in the care plan, and in accordance with all required internal and external standards of practice.

DUTIES AND RESPONSIBILITIES
Provide personal care service according to directions on the established care plan or assignment sheet, and ensure that, on an ongoing basis, the emotional, spiritual, physical comfort and safety of clients are met to the greatest possible extent
Provide personal care that is within the provincial scope of practice for a Personal Support Worker; duties may include skin care, hair care, mouth care, bathing, bowel and bladder care, positioning and movement, exercise, basic wound care, feeding including special diets, and assistance with oxygen administration and medication reminder.
Perform specialized, client specific procedures for which recognized training and current competency can be demonstrated.
Observe and document client conditions according to company standards; report unusual events or changes in the client's condition to the immediate Supervisor or to the Office
Understands and implements infection prevention practices
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties and is responsible for notifying immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.

EDUCATION
Graduation from an accredited Personal Support Worker Program. The Personal Support Worker must, within their scope of practice, have a solid knowledge of the principles, practices and methods of community nursing and the delivery of personal care service to clients.
EXPERIENCE
At least one year of recent personal care experience in a similar position or life experience in which similar duties were completed.

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