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Support Manager Jobs in Monroe, MI (NOW HIRING)

Chico's FAS, Inc.

Support Associate - Chico's

Ann Arbor, MI · On-site

$16.75 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Chico's FAS

Support Associate - Chico's

Ann Arbor, MI · On-site

$17 - $21.75/hr

... management to cash supply needs. • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. • Assists with boutique ...

utoledo.edu

Technology Support Administrator

Toledo, OH · On-site

$60 - $80/hr

Use of system management tools including SCCM. * Install, upgrade and support various hardware (i.e. servers, workstations, laptops, and peripherals). * Provide support for distributed file/storage ...

New

TXU Energy

Director, Nuclear Maintenance

Oak Harbor, OH · On-site

Accountable for the activities associated with the Maintenance Support Manager, Maintenance Services Manager, and Maintenance Training Coordinator. * Ensure all Maintenance activities are conducted ...

Luminant

Director, Nuclear Maintenance

Oak Harbor, OH · On-site

Accountable for the activities associated with the Maintenance Support Manager, Maintenance Services Manager, and Maintenance Training Coordinator. * Ensure all Maintenance activities are conducted ...

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Support Manager information

See Monroe, MI salary details

$20.8K

$62.9K

$112K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Monroe, MI is $62,855.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $84,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Monroe, MI?

The most popular types of Support jobs in Monroe, MI are:

What cities near Monroe, MI are hiring for Support Manager jobs?

Cities near Monroe, MI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Monroe, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,855 per year, or $30.2 per hour.

Lab Support Specialist

Rapport IT Services

Ann Arbor, MI • On-site

Contractor

Re-posted 13 days ago

Job description

Company Description
Job Description
General Description
Provides technical hardware & software support, maintains company computers and provides in-service training to staff members. Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.
General:
• Good time management skills
• Good communication skills which will facilitate working with people at remote locations
• Ability to work on multiple tasks throughout the day
• Flexibility to adjust to changing needs
• Ability to work together with a small team
• Ability to understand and decipher customer needs
Technical:
• Basic computer knowledge (understanding the technical word)
• Knowledge of ITIL is a plus.
• Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus
• Knowledge of the Help Desk Ticket System is a plus.
Qualifications
Additional Information
Direct Client Requirement - No Layers
Immediate Opening

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