Donor Support
Davenport, IA · On-site
... management system as outlined in the Standard Operating Procedures (SOPs). • Understands the policies and procedures associated with hyper immune programs at the center if applicable. • Maintains ...
Donor Support
Davenport, IA · On-site
... management system as outlined in the Standard Operating Procedures (SOPs). • Understands the policies and procedures associated with hyper immune programs at the center if applicable. • Maintains ...
Associates Degree is required Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer ...
Associates Degree is required Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer ...
Remote Support Representative
Davenport, IA · Remote
$16.25 - $20.75/hr
Manage confirmations, updates, and schedule changes * Review reservation details and customer ... Access to company-supported tools and resources * Collaborative team environment * Employee ...
Remote Support Representative
Davenport, IA · Remote
$16.25 - $20.75/hr
Manage confirmations, updates, and schedule changes * Review reservation details and customer ... Access to company-supported tools and resources * Collaborative team environment * Employee ...
Client Support Specialist
Muscatine, IA · On-site
$17 - $22.75/hr
... managing responsibilities independently. Travel industry experience is not required. Training ... support are provided to help you develop the knowledge needed for the role. Day-to-Day ...
New
Client Support Specialist
Muscatine, IA · On-site
$17 - $22.75/hr
... managing responsibilities independently. Travel industry experience is not required. Training ... support are provided to help you develop the knowledge needed for the role. Day-to-Day ...
New
Direct Support Professional
Muscatine, IA · On-site
$16/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Muscatine, IA · On-site
$16/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Davenport, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Davenport, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Direct Support Professional (DSP) - Full-Time Join us for OPEN INTERVIEWS! When: Every Tuesday from ... Managers who value, encourage, and invest in your success Who Thrives in This Role You don't need a ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Direct Support Professional (DSP) - Full-Time Join us for OPEN INTERVIEWS! When: Every Tuesday from ... Managers who value, encourage, and invest in your success Who Thrives in This Role You don't need a ...
Direct Support Professional
Davenport, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Davenport, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Muscatine, IA · On-site
$16/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Muscatine, IA · On-site
$16/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Direct Support Professional (DSP) - Full-Time Join us for OPEN INTERVIEWS! When: Every Tuesday from ... Managers who value, encourage, and invest in your success Who Thrives in This Role You don't need a ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Direct Support Professional (DSP) - Full-Time Join us for OPEN INTERVIEWS! When: Every Tuesday from ... Managers who value, encourage, and invest in your success Who Thrives in This Role You don't need a ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Davenport, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Davenport, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Direct Support Professional
Clinton, IA · On-site
$17/hr
Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...
Support Manager information
See Moline, IL salary details
$20.3K - $28.4K
9% of jobs
$28.4K - $36.5K
15% of jobs
$37.4K is the 25th percentile. Wages below this are outliers.
$36.5K - $44.6K
14% of jobs
$44.6K - $52.7K
9% of jobs
The median wage is $56.7K / yr.
$52.7K - $60.8K
9% of jobs
$60.8K - $68.9K
10% of jobs
$68.9K - $76.9K
11% of jobs
$77.6K is the 75th percentile. Wages above this are outliers.
$76.9K - $85K
6% of jobs
$85K - $93.1K
14% of jobs
$93.1K - $101.2K
2% of jobs
$101.2K - $109.3K
3% of jobs
$20.3K
$61.3K
$109.3K
How much do support manager jobs pay per year?
As of Aug 11, 2026, the average yearly pay for support manager in Moline, IL is $61,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $82,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a support manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
What does a support manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Moline, IL are hiring for Support Manager jobs? Cities near Moline, IL with the most Support Manager job openings:
Job description
Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Part Time
Location: Davenport, Iowa, United States
Employer Reference: R-283066
Job Description
Responsibilities:
• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.
Qualifications:
• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
About CSL Plasma
CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
Our Benefits
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Part Time
Location: Davenport, Iowa, United States
Employer Reference: R-283066
Job Description
Responsibilities:
• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.
Qualifications:
• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
About CSL Plasma
CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
Our Benefits
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
About Commonwealth Serum Laboratories
Sourced by ZipRecruiter
Commonwealth Serum Laboratories (CSL) is a global leader in biotechnology, based in King of Prussia, Pennsylvania. The company originates from Australia, founded in 1916 by the Australian government to service the country’s health needs. Since then, CSL has expanded operations to become a multinational specialty biotechnology company that researches, develops, and manufactures vaccines and plasma protein biotherapies. Their mission is underpinned by focused, patient-driven values. Our commitment to saving lives and protecting people's health by providing safe and effective products is a testament to the difference we are making. One of their considerate achievements includes establishing one of the largest influenza vaccine providers in the world through their brand Seqirus.
Industry
Scientific research and development services
Company size
10,000+ Employees
Headquarters location
King of Prussia, PA, US