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Support Manager Jobs in Lancaster, SC (NOW HIRING)

Ametek

Customer Support Manager, Petro

Fort Mill, SC · On-site

Join our team as a Customer Support Manager and lead a dynamic group of customer service professionals! You'll play a crucial role in ensuring our customers receive top-notch service every time. As a ...

Ametek

Customer Support Manager, Petro

Fort Mill, SC · On-site

Join our team as a Customer Support Manager and lead a dynamic group of customer service professionals! You'll play a crucial role in ensuring our customers receive top-notch service every time. As a ...

Captain D's

Cashier

Monroe, NC

$11 - $14.75/hr

Support manager, front-of-house, and back-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

Captain D's

Cook

Monroe, NC

$13 - $17.50/hr

Support manager, back-of-house, and front-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

Sunbelt Rentals

Application Support Lead

Fort Mill, SC · On-site

$154K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managing full product lifecycle from development, to deployment, to support. * Managing ... applications on Java, Cloud, and UNIX/Linux/Aix environments, including hand-on experience with ...

Sunbelt Rentals, Inc.

Application Support Lead

Fort Mill, SC · On-site

$154K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managing full product lifecycle from development, to deployment, to support. * Managing ... applications on Java, Cloud, and UNIX/Linux/Aix environments, including hand-on experience with ...

Sunbelt Rentals

Application Support Lead

Fort Mill, SC · On-site

$154K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managing full product lifecycle from development, to deployment, to support. * Managing ... applications on Java, Cloud, and UNIX/Linux/Aix environments, including hand-on experience with ...

McKenney's Inc.

Support Coordinator

Rock Hill, SC · On-site

Provide support to project managers, field teams, and department leadership. * Serve as a liaison between internal teams, vendors, subcontractors, and customers to ensure accurate communication ...

Endeavor Schools

Support Teacher

Charlotte, NC · On-site

$15 - $17/hr

Our Support Teachers work collaboratively with teachers across various classrooms to create a ... management companies. We believe that there are many ways for children to learn, and that is why we ...

Endeavor Schools

Support Teacher

Charlotte, NC · On-site

$15 - $17/hr

Our Support Teachers work collaboratively with teachers across various classrooms to create a ... management companies. We believe that there are many ways for children to learn, and that is why we ...

Home Depot

Store Support

Lancaster, SC · On-site

$12.75 - $16/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rock Hill, SC · On-site

$12.50 - $15.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lancaster, SC · On-site

$12.75 - $16/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rock Hill, SC · On-site

$12.50 - $15.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

FoundIT Talent

Customer Support

Lancaster, SC · On-site

$14.50 - $18.50/hr

Manage premium requests and track order fulfillment and backorders * Maintain up-to-date product ... Support special programs (e.g., IAADP, Guide Dog Foundations, Vet Student Program) * Cross-train ...

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Support Manager information

See Lancaster, SC salary details

$19.2K

$57.9K

$103.2K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Lancaster, SC is $57,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,800.00 and $77,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Lancaster, SC?

The most popular types of Support jobs in Lancaster, SC are:

What cities near Lancaster, SC are hiring for Support Manager jobs?

Cities near Lancaster, SC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Lancaster, SC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,909 per year, or $27.8 per hour.

Customer Support Manager, Petro

Ametek

Fort Mill, SC • On-site

Full-time

Posted 21 days ago

AMETEK rating

7.5

Company rating: 7.5 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

90th of 157 rated electronics manufacturers

Job description

Join our team as a Customer Support Manager and lead a dynamic group of customer service professionals! You'll play a crucial role in ensuring our customers receive top-notch service every time. As a CSM, you'll be responsible for hiring, training, and evaluating staff, while also stepping in to interact directly with customers when needed. If you're passionate about delivering exceptional customer experiences and fostering a supportive team environment, this is the perfect opportunity for you!

Key Responsibilities:

  • Manage Customer Support staff, local and remote, to achieve Support goals and defined metrics
  • Ensure systems in place to capture and report on agreed upon metrics including but not limited to response time, resolution time, capacity management and customer satisfaction
  • Accept and resolve customer escalations effectively
  • Assist in the management and reporting of customer satisfaction for post-deployment customers
  • Report to upper management Customer Support statistics and current happenings
  • Provide resolutions and/or workarounds to customer
  • Seek escalation at appropriately defined times
  • Follow-up with customer to ensure resolution meets customer requirements and expectations
  • Work with other departments (Sales, Engineering, Customer Success, Billing Operations, Delivery Services and Marketing) to resolve customer issues.
  • Ensure that customers are getting value from Customer Support by having a professional attitude, regular follow-up, and proactive communication of issues to management
  • Manage the Return Material Authorization process for the installed customer base
  • Assist in the authoring and deployment of department specific Standard Operating Procedures
  • Other duties as assigned.

Qualifications:

  • Bachelor's degree - preferred 
  • 6+ years of product support management experience - preferred
  • Eight plus years of product support help desk experience - required
  • Proven track record of hiring, training, and supporting a customer service group- preferred
  • High Proficiency with Microsoft Office (Excel, Word, Access, and Outlook), Salesforce and other CRMs - required
  • A strong understanding of customer service, incident management, customer resolution, and customer support best practices.- required
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and staff at all levels- required
  • Travel as required

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