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Support Manager Jobs in Jasper, AL (NOW HIRING)

Transform9

Production Support Engineer

Birmingham, AL · On-site

$39.25 - $51.25/hr

Our agents integrate directly with each practice's EHR, practice management, and phone systems, and ... The Production Support Engineer is the first line of defense - monitoring the platform, triaging ...

Royal Cup Coffee

Sales Support Coordinator

Birmingham, AL · On-site

$19.25 - $26/hr

Utilize SAP and CRM software (C4C) to collect and review new account documents for accuracy and ... Support the regional sales team with customer trade shows and events by shipping supplies and ...

New

Pizza Hut

Area Manager

Jasper, AL · On-site

The Area Manager drives excellence in day-to-day operations, trains, coaches, supports managers, plans and sets goals. Focuses on in-store problem solving/process improvement, sets standards, and ...

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g ... Providing advanced support for business-critical applications and software platforms.

GPC - Genuine Parts Company

IT Support I

Birmingham, AL

$20.25 - $27.75/hr

IT Support I SUMMARY: Under close supervision the IT Help Desk I provide the field with what they ... Management retains the right to add or modify duties at any time. Not the right fit? Let us know ...

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Support Manager information

See Jasper, AL salary details

$19.9K

$60K

$106.9K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Jasper, AL is $59,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $80,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Jasper, AL are hiring for Support Manager jobs? Cities near Jasper, AL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Jasper, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $59,974 per year, or $28.8 per hour.

Production Support Engineer

Transform9

Birmingham, AL • On-site

$39.25 - $51.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

When something goes wrong on the Transform9 platform, a real patient can't reach their doctor. The Production Support Engineer is the first line of defense - monitoring the platform, triaging incoming issues, and working quickly to restore service. This is an engineering role, not a help desk role: you'll dig into logs, reproduce bugs, escalate with clear context, and close the loop with customers. You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a high-stakes environment.

What you'll do

  • Monitor platform health and proactively identify issues before they impact customers
  • Triage and prioritize incoming production issues from internal teams and customers
  • Investigate failures using logs, metrics, and observability tooling - reproduce, isolate, and document issues clearly
  • Perform first-level engineering triage: distinguish configuration issues, integration failures, infrastructure events, and application bugs
  • Escalate well-characterized issues to the appropriate engineering team with full context
  • Communicate clearly with Customer Success and affected customers during incidents
  • Maintain and improve runbooks, triage guides, and support documentation
  • Participate in on-call rotation
  • Develop production-grade practices consistent with HIPAA and healthcare security standards

Location

On-site at our Birmingham, AL office.

Requirements

  • 3-5 years in a technical support, production support, or junior engineering role
  • Ability to read and navigate backend code (Python or TypeScript preferred) - not expected to write features, but must be able to follow logic and identify likely failure points
  • Comfort with log analysis and observability tooling (CloudWatch, Datadog, Grafana, or equivalent)
  • Strong written communication - able to write clear, concise incident summaries and escalation notes
  • Solid understanding of REST APIs and how to use tools like Postman or curl to test and debug
  • Ability to work calmly and methodically under pressure
  • Eagerness to learn and grow toward a full engineering role

Nice to have

  • Experience supporting SaaS platforms or API-based products
  • Familiarity with AWS services and cloud infrastructure basics
  • Exposure to telephony, voice, or healthcare platforms
  • Experience writing or maintaining technical runbooks

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.

Apply