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Support Manager Jobs in Jasper, AL (NOW HIRING)

rxbenefits

Production Support Analyst

Birmingham, AL · On-site

The Production Support Analyst is responsible for supporting users of RxBenefits software ... Work with manager and Availability and Change Control Manager to keep users updated during system ...

Nexxaworks

Customer Support Specialist

Birmingham, AL · On-site

$16.75 - $22.75/hr

Document and track customer interactions and feedback accurately in the CRM system. * Collaborate ... Provide clear guidance and support to customers regarding product features and updates.

Aletheia House

Residential Support Specialist

Jasper, AL · On-site

$15 - $17.50/hr

The residential support specialist works closely with the program manager to accomplish the mission and service goals of Aletheia House. Primary Responsibilities: -Provide appropriate supervision of ...

S&A Group

Customer Support Advisor

Birmingham, AL

$65K/yr

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... Provide feedback to management on recurring client concerns to drive continuous improvement ...

Genuine Parts Company

Sales Support I

Birmingham, AL · On-site

$17.75 - $24.25/hr

SUMMARY: Under general supervision, the Sales Support I is responsible for delivering support ... Provides timely responses to branch or other management account inquiries and projects. Resolves ...

GPC - Genuine Parts Company

Sales Support I

Birmingham, AL

$17.75 - $24.25/hr

SUMMARY: Under general supervision, the Sales Support I is responsible for delivering support ... Provides timely responses to branch or other management account inquiries and projects. Resolves ...

Dave & Buster's

Games Support Tech

Birmingham, AL · On-site

$35K - $44K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... Provides timely and accurate service while managing wait times and communicating information as ...

Dave & Buster's, Inc.

Games Support Tech

Birmingham, AL · On-site

$35K - $44K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... Provides timely and accurate service while managing wait times and communicating information as ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

$60K - $65K/yr

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... to management on recurring client concerns to drive continuous improvement. • Assist in training ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Jasper, AL

Support Manager information

See Jasper, AL salary details

$19.9K

$60K

$106.9K

How much do support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for support manager in Jasper, AL is $59,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $80,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Jasper, AL are hiring for Support Manager jobs? Cities near Jasper, AL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Jasper, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $59,974 per year, or $28.8 per hour.

Production Support Analyst

RxBenefits, Inc.

Birmingham, AL • On-site

Other

Re-posted 14 days ago

Job description

Founded in 1995, RxBenefits occupies a unique niche in the healthcare benefits industry as a strategic expert on pharmacy benefit procurement and administration. Staffed by veterans of the benefit and pharmacy industries, our first specializes in advocacy services for consultants on behalf of employers, employees, and their covered dependents. With our guidance and specialized expertise, clients maximize the value of their pharmacy benefits, enjoying a significant increase in services and cost savings. As a proven pharmacy partner, RxBenefits provides all pharmacy benefit manager (PBM) administrative services, ensures contract criteria and performance guarantees are met or exceed requirements, and produces quantitative results on the value of the offerings. Our firm is the only pharmacy administration company in the U.S. that brings award-winning service to employers while leveraging the industry-leading capabilities of top PBMs. RxBenefits serves a national client base from our headquarters in Birmingham, Alabama.
Production Support Analyst:
Job Description:
The Production Support Analyst is responsible for supporting users of RxBenefits software applications. He/She has an excellent understanding of the business, its operational processes, and the software that supports the processes. This individual works closely with end users to understand the issues they encounter, resolving where possible. The Production Support Analyst acts as a liaison between the Application Development team and users, documenting and reporting issues that cannot be resolved to the Application Development team and updating users on the status of enhancements or corrections assigned to the Application Development team.
Primary Duties & Responsibilities:
  • Support end users in answering application questions and validation of application functionality within established SLA timelines
  • Monitor applications to ensure business processes are running as expected and are performant, and resolve or escalate observed issues
  • Document issues requiring Application Development assistance, with detailed reproduction steps, and escalate to App Development
  • Work with manager and Availability and Change Control Manager to keep users updated during system outages or when there are issues impacting critical business processes
  • Attend show and tell meetings for applications being supported to remain up to date on new features and enhancements

Required Skills/Experience:
  • Bachelor's Degree in Computer Science, MIS, Business or equivalent experience
  • 2-4 years related Application Production Support experience
  • 1-3 years customer/user-facing experience
  • Strong skill in configuring and supporting software applications
  • Strong skill in writing complex SQL queries
  • Experience working with Application Development teams to escalate issues found in production
  • Ability to establish solid working relationships with people across all functional areas of the organization
  • Ability to adjust to competing or shifting priorities as needed
  • Excellent interpersonal skills in areas of collaboration and facilitation
  • Able to work independently or as part of a team
  • Experience in healthcare/benefit management is a strong plus
  • Experience with Salesforce and/or BI tools such as Qlik is a strong plus
  • Experience with JIRA software is a plus

RxBenefits is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

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