ZipRecruiter

Log In

1

Support Manager Jobs in Grove, OK (NOW HIRING)

Quapaw Nation Careers

IT Support Staff

Quapaw, OK

Support Staff Status: NonExempt Location: Quapaw Nation Facilities Department: Information ... The management reserves the right to change the nature of the job and the with or without prior ...

System One

IT & ERP Support Specialist

Adair, OK · On-site

$50K - $70K/yr

Provide manufacturing accounting and inventory support, including data entry, file management, raw material transfer, and cycle counts. * Document procedures for IT administration, accounting, and ...

System One

IT & ERP Support Specialist

Adair, OK · On-site

$50K - $70K/yr

Provide manufacturing accounting and inventory support, including data entry, file management, raw material transfer, and cycle counts. * Document procedures for IT administration, accounting, and ...

previous pagenext page

Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Grove, OK

Support Manager information

See Grove, OK salary details

$20.8K

$62.7K

$111.7K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in Grove, OK is $62,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $84,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Grove, OK are hiring for Support Manager jobs? Cities near Grove, OK with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Grove, OK as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,694 per year, or $30.1 per hour.

IT Support Staff

Quapaw Nation Careers

Quapaw, OK

Full-time

Re-posted 11 days ago

Job description

Job Identification:

Position Title:

I.T. Support Staff

Status:

NonExempt

Location:

Quapaw Nation Facilities

Department:

Information Technology (IT)

Reports to:

Chief Information Officer (CIO)

Work Schedule:

Full Time

Safety Sensitive:

Yes*

Driver's license Required

Yes

Position Summary:

Performs a variety of moderately complex information technology support duties to ensure the effective delivery of technology services and to provide development and maintenance support for the Quapaw Nation's website. This position monitors, operates, and assists others in the use of computer hardware, software, and peripherals. Utilizes computer equipment, software, and diagnostic tools to perform a broad range of technical support, equipment maintenance and repair, and computer operations tasks.

Essential Job Functions:

  • Provides assistance in the use of personal computer hardware, software, and related technologies, including operation within a multiplatform computer environment.
  • Coordinates and supports webbased projects in collaboration with tribal departments.
  • Installs, terminates, and maintains network cabling and connections.
  • Sets up and configures desktop computers, peripherals, and user accounts, including assignment of appropriate security levels.
  • Installs, maintains, and repairs computer hardware and software.
  • Troubleshoots and diagnoses technical issues; implements corrective actions within established guidelines and escalates issues to advanced technical resources as needed.
  • Maintains systems, databases, and web pages.
  • Transfers computer files between platforms.
  • Provides basic troubleshooting, repair, and maintenance for computer equipment, including microcomputers, disk drives, and printers.
  • Assists in diagnosing hardware versus software issues on networked systems.
  • Assists with data storage validation and system integrity.
  • Assists with the procurement, installation, and implementation of new servers and technology.
  • Assists with systems development projects and upgrades.
  • Provides userlevel technical support for computers, printers, and related equipment.
  • Performs all other duties as assigned.

Non essential Job Functions:

  • Performs minor maintenance of office equipment as required.

Knowledge, Skills, and Abilities:

  • Ability to demonstrate thorough knowledge of personal computer hardware and software.
  • Ability to demonstrate excellent working knowledge of computer programs, including Microsoft Word, Excel, PowerPoint, email applications, and mailing list systems.
  • Ability to demonstrate familiarity with inventory systems and programs.
  • Demonstrated discretion in maintaining confidentiality and handling sensitive information appropriately.
  • Exercises tact, courtesy, and sound judgment in daily interactions.
  • Strong teamwork skills and the ability to work effectively in a teamoriented environment.
  • Demonstrates strong attention to detail.
  • Must maintain a valid driver's license in good standing and qualify under the Quapaw Nation Motor Vehicle Policy.

Experience / Education:

  • Minimum of six (6) months to two (2) years of related experience providing technology support in an office or professional environment, or an equivalent combination of education, training, and experience.
  • Bachelor's degree in Computer Science from an accredited college or university preferred; or equivalent education and experience in a computer science or information technology field.

Physical Abilities:

  • Must be able to sit or stand for extended periods of time.
  • Ability to regularly reach above shoulder level.
  • Ability to push, pull, and lift up to and including thirty (30) pounds without physical discomfort or pain.
  • Must be willing to travel occasionally to attend trainings, seminars, or professional development events.

Working Conditions:

Work is performed primarily in an office environment. The position requires the ability to work respectfully and effectively within a diverse cultural setting due to the sensitive nature of the work.

Disclaimers:

This job description encompasses and describes most but not all tasks and responsibilities of the job. The management reserves the right to change the nature of the job and the job description with or without prior warning, as well as to give special consideration to circumstances related to the essential job functions on a case by case basis. The incumbent may be required by the management to perform other duties as assigned.

This job description does not constitute a contract for employment and may be changed at the discretion of the employer.PLEASE NOTE:Hiring preference in the following order will be provided to qualified members of the Quapaw Nation followed by spouse and caregivers of Quapaw Nation members and then other federally recognized tribes.The Quapaw Nation requires a designated candidate to successfully complete a pre employment drug screen, criminal background check and confirmation of professional references.

*The Quapaw Nation will not observe a medical marijuana card for any position deemed safety sensitive in accordance with the Oklahoma Medical Marijuana and Patient Protection Act (Unity Bill).

Apply