Support Manager Jobs in Gresham, OR (NOW HIRING)

POSITION DESCRIPTION

Position:        Mobile Support Specialist

Location:        Varies

Supervisor:    Program Support Manager

Hours:            Thursday-Monday 4pm-12am

Wage:             $25.50/hr + $0.50/hr swing shift differential

                        Eligible for Language Differential

Benefits:        Non-Exempt, Union Represented, Full-Time, Benefit Eligible 

GENERAL RESPONSIBILITIES

Provide advocacy, information, and referral services to participants staying in emergency shelters. Oversee shelter facility in a manner that is consistent with Transition Projects mission, values, policies, and procedures. Actively participate in shelter processes and work as part of a team to provide services to participants.

SPECIFIC RESPONSIBILITIES

1. Be available and flexible to work across Residential Shelter Programs, Low Barrier Shelter Programs, the Resource Center, Severe Weather Shelter, and other programs as directed.
2. Understand that the location you are working at will change daily based on programmatic needs.
3. Supervise shelter activities to ensure safety of residents.
4. Assure cleanliness, sanitation, and upkeep of facility, performing minor maintenance and cleanup duties as necessary or requested.
5. Maintain confidentiality of residents, staff and agency.
6. Provide advocacy and information and referral services to residents.
7. Facilitate problem solving and provide crisis intervention services to residents as necessary.
8. Perform urinalysis and breathalyzer testing of residents as needed.
9. Coordinate with agency staff to ensure consistent delivery of services.
10. Attend agency and program staff meetings.
11. Supervise resident chore assignments and their completion.
12. Responsible for knowing and following policies and procedures with regard to building safety.
13. Responsible for knowing and following procedures in emergency situations.
14. Responsible to maintain accurate logs, shift reports, and client records, both manually and using web based program.
15. Supervise volunteers in assisting shelter staff and residents.
16. Other duties as assigned.

PERFORMANCE REQUIREMENTS

Each Transition Projects employee must:

1. Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
2. Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
3. Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
4. Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
5. Attend agency and program staff meetings.

PHYSICAL/MENTAL REQUIREMENTS

The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.

1. Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public.
2. Hearing adequate for telephone work. Vision adequate for close work.
3. Hand and finger dexterity adequate to operate standard office equipment.
4. Ability to walk, bend, stand, sit, reach, stoop, pull, squat, kneel, climb stairs and ladders
5. Sitting at a desk completing paperwork and working on a computer for lengthy periods.
6. Ability to perform CPR and other emergency life-saving care with the assistance of teammates until emergency responders arrive.
7. Ability to lift up to 50 pounds.

WORKING CONDITIONS / SAFETY CONSIDERATIONS

1. Work environments may include exposure to animals/pets across various program sites.
2. This position may have exposure to bloodborne pathogens or other infectious materials during the course of duties. Bloodborne pathogens training, safety protocols, and appropriate protective equipment are provided. The Hepatitis B vaccination is offered at no cost.

MINIMUM QUALIFICATIONS

The right individual for this position has a passion for helping others and a desire to work in an organization that serves people who are experiencing poverty and homelessness. 

1. Associate degree or higher in a related field -OR- 1 year of experience in social services.
2. Demonstrated understanding of the issues surrounding homelessness; chemical dependency; domestic violence; and sexual assault.
3. Demonstrated ability to work independently. Ability to appropriately assess a situation and take corrective action as necessary.
4. Knowledge of services available to low-income and homeless persons in Multnomah County through Transition Projects and other agencies or the demonstrated ability to obtain such knowledge.
5. Demonstrated ability to provide crisis intervention and to follow procedure in crisis situations.
6. Written and verbal communication skills. Good computer skills. Ability to use web-based data collection program.
7. Bilingual English/Spanish preferred.

Transition Projects, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, ancestry, national origin, citizenship, marital status, familial status, physical or mental disability, veteran status, genetic information, source of income, union participation or activities, or any other status legally protected by applicable local, state or federal law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.