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Support Manager Jobs in Fort Mill, SC (NOW HIRING)

Tisun Beauty

HR GENERALIST

Charlotte, NC

Support managers with performance coaching HR Administration * Maintain employee files (SharePoint/Office 365) * Process new hires, terminations, and changes * Coordinate with payroll for accurate ...

Tisun Beauty

HR GENERALIST

Charlotte, NC · On-site

$55K - $75K/yr

Support managers with performance coaching HR Administration * Maintain employee files (SharePoint/Office 365) * Process new hires, terminations, and changes * Coordinate with payroll for accurate ...

Spiceorb

IT Support

Charlotte, NC · On-site

The specialist will also partner closely with the Microsoft 365, Endpoint, and Service Desk teams to support, manage, and improve Brightspeed's IT environment. Key Responsibilities Provide dedicated ...

Captain D's

Cashier

Matthews, NC · On-site

$11 - $15/hr

Support manager, front-of-house, and back-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

Captain D's

Cashier

Charlotte, NC · On-site

$11 - $15/hr

Support manager, front-of-house, and back-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

Captain D's

Cashier

Monroe, NC · On-site

$11 - $14.75/hr

Support manager, front-of-house, and back-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

Captain D's

Cook

Monroe, NC · On-site

$13 - $17.50/hr

Support manager, back-of-house, and front-of-house operations * Learn and follow company procedures Requirements: * Must be at least 16 years old. Schedule: * Varies; includes nights/weekends ...

Sunbelt Rentals

Application Support Lead

Fort Mill, SC · On-site

$154K/yr

Managing full product lifecycle from development, to deployment, to support. * Managing ... applications on Java, Cloud, and UNIX/Linux/Aix environments, including hand-on experience with ...

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Support Manager information

See Fort Mill, SC salary details

$19.8K

$59.7K

$106.3K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Fort Mill, SC is $59,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $80,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Fort Mill, SC?

The most popular types of Support jobs in Fort Mill, SC are:

What job categories do people searching Support Manager jobs in Fort Mill, SC look for?

The top searched job categories for Support Manager jobs in Fort Mill, SC are:

What cities near Fort Mill, SC are hiring for Support Manager jobs?

Cities near Fort Mill, SC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,666 per year, or $28.7 per hour.

Senior Data Specialist

Contact Government Services, LLC

Charlotte, NC

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Senior Data Specialist
Employment Type: Full-Time, Experienced
Department: eDiscovery
 
CGS is seeking an experienced Senior Data Specialist with extensive knowledge of litigation discovery processes to provide assistance in the EDRM workflow for a large Federal agency initiative.
 
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 
Skills and attributes for success:
-       Performs file manipulation, loading, conversion services, database indexing, and quality checks of loads. 
-       Develops, evaluates and modifies methodologies and procedures for manipulating files for use with COTS products and litigation support applications. 
-       Responsible for ensuring that incoming productions are made pursuant to the applicable ESI specifications.
-       Performs advanced tasks related to exporting data from contractor and client databases, including: identifying data for export, confirming redactions and other markups, ensuring that exports comply with applicable ESI specifications, and quality check of exported data.
-       Support client attorneys, investigators, and paralegals by tracking and processing incoming documents, subpoena returns, and data; creating, loading, and managing document review databases; producing documents to opposing parties in litigation; and tracking produced documents. Applications used include Everlaw, Relativity, Eclipse, Trial Director, NUIX, LAW, EZManage, CaseView, Metadata Assistant, Beyond Compare, eScan-IT, CaseMap, TextMap, TimeMap, Camtasia, and other applications as directed, or as required to complete processing.
-       Under guidance from the client attorneys, manages documents and data, including the use of document review tools. Documents and data include physical documents, a wide range of Electronically Stored Information (ESI), discovery, forensic images, subpoena returns, PDF’s, audio/video files, pictures, forms, email, and others as required to support the client attorneys. Document review tools include those listed in item
-       Contractor will work with the Litigation Support Manager to ensure that incoming productions are made pursuant to the applicable ESI specifications and when deficiencies are found, provides Litigation Support Manager with detailed notice of deficiencies.
-       Coordinate with the client’s Technology Service Center regarding litigation support projects that are outsourced to the client.
-       Contractor will ensure that all exports for productions are made pursuant to applicable ESI specifications and/or the requirement of the requesting party or client personnel using the guidelines utilized by the Litigation Support Unit. Work with Litigation Support Manager and client attorneys when issues may arise in discovery negotiations with defense counsel.
-       Contractor will work with the Litigation Support Specialist in modifying and manipulating files for use with COTS products and litigation support applications. 
 
Qualifications:
-       Undergraduate degree preferred-preferably in computer science or related field
-       Requires knowledge of litigation discovery process, and the Electronic Discovery Reference Model (EDRM) workflow.
-       Knowledge of Government’s IT environment, including office automation networks, PC and server based applications preferred. 
-       Working knowledge of personal computers, including Windows, document review software, and encryption methods. 
-       Experience with LAW, IPRO, Relativity or other document processing platform. 
-       Familiarity with ICONECT, Relativity, MS Office Suite, and West LiveNote valued. 
-       At least two years’ experience performing eDiscovery roles including but not limited to electronic files processing (EFP), image and data file conversion, data culling using review tools, quality assurance, database loads and retrieval, and data analysis. 
 
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
 
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 
We care about our employees. Therefore, we offer a comprehensive benefits package.
-         Health, Dental, and Vision
-         Life Insurance
-         401k
-         Flexible Spending Account (Health, Dependent Care, and Commuter)
-         Paid Time Off and Observance of State/Federal Holidays
 
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
Join our team and become part of government innovation!
 
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com

#CJ

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.