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Support Manager Jobs in Daphne, AL (NOW HIRING)

Alabama Outdoors

Operations Manager

Mobile, AL · On-site

$17 - $20/hr

This role is focused on operational excellence and provides only occasional, light support on the sales floor Core Responsibility Areas 1. Inventory Management * Oversee the receiving, tagging, and ...

Lynn Rodens

Technical Support

Mobile, AL · On-site

$37K - $46K/yr

... manage support requests using ServiceNow • Provide basic end-user guidance during equipment rollouts and installations Qualifications : Required : • Experience with desktop, laptop, or ...

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Document and manage support requests using ServiceNow * Provide basic end-user guidance during equipment rollouts and installations What We're Looking For * Experience with desktop, laptop, or ...

Home Depot (Retail)

Store Support

Mobile, AL · On-site

$15 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Mobile, AL · On-site

$15 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Daphne, AL · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Foley, AL · On-site

$12.75 - $16/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Daphne, AL · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Mobile, AL · On-site

$15 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Foley, AL · On-site

$12.75 - $16/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Five Guys

Resturant Shift Manager

Fairhope, AL · On-site

$13.50 - $17/hr

Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

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Support Manager information

See Daphne, AL salary details

$19.6K

$59K

$105.2K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Daphne, AL is $59,049.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $79,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Daphne, AL?

The most popular types of Support jobs in Daphne, AL are:

What job categories do people searching Support Manager jobs in Daphne, AL look for?

The top searched job categories for Support Manager jobs in Daphne, AL are:

What cities near Daphne, AL are hiring for Support Manager jobs?

Cities near Daphne, AL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Daphne, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,049 per year, or $28.4 per hour.

Operations Manager

Alabama Outdoors

Mobile, AL • On-site

$17 - $20/hr

Full-time

Re-posted 14 days ago

Job description

Responsive recruiter
Benefits:
  • Above & Beyond Award ($75 gift card)
  • Referral Bonus ($250 per referral that remains 60 days)
  • Employee Discounts (30% in-store year-round, 50% off AO & AOA Brand)
  • Positive, fun work environment
  • Opportunity for growth within the company
  • Flexible schedule

Do you have a passion for operations, organization, and process excellence?
Are you energized by overseeing inventory, warehouse functions, and back-of-house systems that keep the store running smoothly? This might be your dream job!
At Alabama Outdoors, we're serious about providing an incredible guest experience - and that starts with a well-run back-of-house operation.
We are looking for an organized, detail-oriented, and efficient Operations Manager to oversee all back-of-house responsibilities, including inventory accuracy, warehouse organization, and e-commerce fulfillment While this is primarily an operations role, there will be light guest-facing responsibilities when needed to support the sales floor.
Position Summary
The Operations Manager oversees all aspects of back-of-house operations at the store level. This includes:
  • Managing the receiving, processing, and staging of all new inventory.
  • Ensuring accurate and timely transfers, returns, RTVs, and replenishment.
  • Overseeing e-commerce and store-to-guest fulfillment.
  • Maintaining accurate reporting and communication of inventory needs.
  • Organizing and maintaining all warehouse and backstock areas.

This role is focused on operational excellence and provides only occasional, light support on the sales floor
Core Responsibility Areas
1. Inventory Management
  • Oversee the receiving, tagging, and staging of all new inventory accurately and on time.
  • Ensure all special orders, transfers, RTVs, and warehouse shipments are processed efficiently.
  • Perform scheduled and on-demand cycle counts with precision and accountability.
  • Communicate inventory discrepancies to Lead Operations Manager, Store Support Manager, Buyers, Vendors, Accounts Payable, and Store Leadership as needed.
  • Oversee daily replenishment of inventory from back stock to the sales floor.
  • Ensure returned products are processed, tagged, steamed, or folded and placed back on the floor or sent to the correct location.

2. Warehouse & Back-of-House Operations
  • Organize and maintain all warehouse and backstock storage areas.
  • Manage supply needs and communicate them for ordering.
  • Maintain clean, safe, and efficient storage and work areas.
  • Train and develop team members in all back-of-house processes.

3. E-Commerce & Fulfillment
  • Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and timeliness.
  • Ensure packaging and fulfillment processes meet brand and guest service standards.
  • Monitor and report on e-commerce fulfillment accuracy and timelines.
  • Train team members on e-commerce processing and fulfillment best practices.

Position Attributes
  1. Highly organized and detail-driven
  2. Efficient in completing and delegating tasks
  3. Effective problem-solving skills
  4. Ability to manage and prioritize multiple processes at once
  5. Excellent communication with consistent follow-up and follow-through
  6. Strong technical skills in POS back-end and Excel reporting
  7. Ability to coach and train team members in back-of-house functions

Position Requirements
  • Experience in retail operations, warehouse management, or inventory control
  • Previous supervisory experience in back-of-house or logistics preferred
  • Strong organizational and problem-solving abilities
  • Proficient in Excel and POS back-end systems for reporting, tracking, and operational needs
  • Excellent communication and follow-through skills
  • Ability to lift or move up to 50-pound boxes or racks
  • Must be able to work a flexible schedule, including nights, weekends, and holidays
  • Ability to remain on your feet for extended periods of time
  • Confidence in managing inventory processes, warehouse operations, shipment processing, and replenishment
  • Willingness to provide light guest-facing support when required

How to Apply
Please include/attach a cover letter detailing why you would be a good fit for this position, along with your resume. Applicants with a cover letter will be considered first Please include any related experience in retail operations, warehouse management, inventory control, or logistics - anything that demonstrates you can confidently oversee back-of-house operations with occasional guest support.
Pay Range
$17-20 An Hour (Based on Experience)
Compensation: $17.00 - $20.00 per hour

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