Support Manager Jobs in Cumming, GA (NOW HIRING)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Responsible for leading, managing and executing sales performance and support strategies. Key responsibilities include partnering with market level business leaders to grow the business, implementing tactics to deliver on strategic priorities, assessing current operating models to develop and implement improvement, addressing regulatory requirements, and managing a sales support team. Job expectations include promoting core sales routines and client experience, ensuring operational excellence and mitigating risk.

This position supports the GCB - Healthcare, Education and Not For Profit organization.

Responsibilities:

• Oversee strategic priorities and day-to-day business routines in partnership with market leadership team
• Manages a team of 10-15 associates in multiple locations and states
• Develops and mentors talent, including proactive sourcing of candidates
• Manages inspection and routines of business segment results with market leadership team
• Creates a world class client experience environment through continuous improvement of internal process and procedures
• Manages business-level initiatives prescribed by business leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution to achieve growth, profitability, and customer satisfaction goals

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Skills:

• 5-10 years of successful management and leadership experience in leading a team enabling sales activities
• Strong ability to coach, motivate and develop team
• Influence management, relationship-building and conflict resolution skills
• Demonstrates solid business acumen and data analytic abilities in support of sales activities.
• Strong executive presence, written and verbal communication

Desired Skills:

• Knowledge of GCB Healthcare, Education and Not For Profit organization, business and solutions
• Sales experience
• Analytical abilities
• Bachelor's degree desired

Skills:

• Executive Presence
• Inclusive Leadership
• Influence
• Relationship Building
• Risk Management
• Decision Making
• Hiring and Onboarding
• Issue Management
• Performance Management
• Sales Performance Management
• Business Acumen
• Business Analytics
• Business Development
• Business Process Analysis
• Customer Experience Improvement

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MD - Baltimore - 100 International Dr - 100 International (MD9890), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay and benefits informationPay range$125,000.00 - $175,100.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.