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Support Manager Jobs in Cumming, GA (NOW HIRING)

Georgia

Manager, Child Support Services

Atlanta, GA · On-site

Manager, Child Support Services Agency: Department of Human Services Job Requisition ID: JR0000003989 Shift: Day (United States of America) Compensation Details: $55,016.93 Stronger Families for a ...

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Support Manager information

See Cumming, GA salary details

$20.1K

$60.6K

$107.9K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Cumming, GA is $60,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $81,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Cumming, GA?

The most popular types of Support jobs in Cumming, GA are:

What job categories do people searching Support Manager jobs in Cumming, GA look for?

The top searched job categories for Support Manager jobs in Cumming, GA are:

What cities near Cumming, GA are hiring for Support Manager jobs?

Cities near Cumming, GA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Cumming, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $60,571 per year, or $29.1 per hour.

AREA LEASING SUPPORT MANAGER

McKinley Homes

Peachtree Corners, GA • On-site

Full-time

Re-posted 9 days ago

Job description

Area Leasing Support Manager
Job Descriptions
Position Summary:
The Area Leasing Support Manager is responsible for providing leasing support across the portfolio to ensure occupancy goals are achieved and maintained. This role is results-oriented, deadline-driven, and highly focused on supporting the leasing team, driving leasing performance, and ensuring exceptional resident experience. The Area Leasing Support Manager will monitor and follow up on all leads and inquiries, assist with leasing across property types (single-family homes, build-to-rent communities, condominiums, and multi-family), and provide coverage at properties as needed.
Key Responsibilities:
  • Support leasing staff across the portfolio by providing guidance, training, and coverage when needed.
  • Monitor, track, and follow up on all leads and inquiries to maximize conversion rates.
  • Lease single-family homes, build-to-rent communities, condominiums, and multi-family units as assigned.
  • Provide on-site coverage at properties in the absence of leasing staff to ensure seamless operations.
  • Ensure all move-ins are cleared, units are rent-ready, and residents receive a smooth transition into their new homes.
  • Process and clear all move-outs from ADT (or related systems) in a timely and accurate manner.
  • Collaborate with property teams to achieve occupancy and revenue goals.
  • Conduct regular property visits to support staff, monitor leasing performance, Inspect property and ensure marketing/advertising materials are accurate and up to date.
  • Assist with new hire onboarding and training for leasing agents to ensure consistency in leasing practices.
  • Review market surveys and provide feedback to ensure pricing remains competitive within the market.
  • Assist in implementing leasing and marketing strategies to drive traffic and improve occupancy.
  • Maintain accurate leasing records and prepare required reports by established deadlines.
  • Provide excellent customer service to prospective and current residents by addressing inquiries, concerns, and service needs promptly.
  • Uphold compliance with fair housing laws, company policies, and industry regulations.
  • Support other property management functions as directed by leadership.

Qualifications:
  • 4 years of property management or leasing experience, with multi-site or supervisory experience preferred.
  • Proven experience in leasing, property management, or a related field.
  • Strong organizational and time-management skills with the ability to meet deadlines.
  • Results-oriented with the ability to drive leasing performance and occupancy goals.
  • Excellent communication and interpersonal skills; able to effectively support and motivate staff.
  • Knowledge of Fair Housing laws and leasing compliance requirements.
  • Proficiency in property management software and Microsoft Office Suite.
  • Flexibility to travel across assigned portfolio as needed.
  • Proven track record of meeting leasing goals and driving occupancy performance.

Key Competencies:
  • Leadership and team support
  • Strong customer service orientation
  • Problem-solving and decision-making
  • Accountability and attention to detail
  • Flexibility and adaptability
  • Professionalism and integrity

Work Environment:
This position requires travel between properties and flexibility to provide on-site coverage when necessary. Some weekend availability may be required based on property needs.
Salary: $56,000 to 62,000
 

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