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Support Manager Jobs in Columbus, GA (NOW HIRING)

Surcheros Fresh Mex

General Manager

Midland, GA · On-site

The GM is responsible for supporting Management and Hourly team members based on the FRESH values. The General Manager must be well organized and have great communication and leadership skill. This ...

Surcheros Fresh Mex

General Manager

Midland, GA

The GM is responsible for supporting Management and Hourly team members based on the FRESH values. The General Manager must be well organized and have great communication and leadership skill. This ...

InComm Payments

Product Support Analyst I

Columbus, GA · On-site

Document activities in the Call Management and ticketing system as required. * Follow escalation ... Supporting more complex queries related to our financial products as channeled from our cardholder ...

News Corporation

System Support Specialist Sr

Lagrange, GA · On-site

$100 - $125/hr

You will be based in LaGrange, GA and report to the Production Manager. You Will: * Breakdown ... Support the integration of new technologies into operational processes and serve as a liaison for ...

Aletheia House

RESIDENTIAL SUPPORT SPECIALIST-PT

Salem, AL · On-site

$14.75 - $17.50/hr

The residential support specialist works closely with the program manager to accomplish the mission and service goals of Aletheia House. Primary Responsibilities: -Provide appropriate supervision of ...

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Support Manager information

See Columbus, GA salary details

$20.1K

$60.8K

$108.3K

How much do support manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for support manager in Columbus, GA is $60,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $81,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Columbus, GA?

The most popular types of Support jobs in Columbus, GA are:

What job categories do people searching Support Manager jobs in Columbus, GA look for?

The top searched job categories for Support Manager jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Support Manager jobs?

Cities near Columbus, GA with the most Support Manager job openings:

Support Manager jobs near you

General Manager

Surcheros Fresh Mex

Midland, GA • On-site

Full-time

Re-posted 18 days ago

Key responsibilities

  • Coordinate and conduct the business functions of the restaurant, including staffing, training, operational activities, and community relationships.

  • Inspire, engage, motivate, and develop the restaurant team to provide a superior guest and team member experience.

  • Manage all financial areas of the business, including labor, food cost, waste, and sales, and ensure proper staffing and scheduling.

Surcheros Fresh Mex rating

6.0

Company rating: 6.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

The General Manager (GM) at Surcheros Fresh Mex is responsible for driving the overall culture, community connections, and operations of their restaurant set forth by our Purpose Statement. GM will inspire, engage, motivate, and develop their team which will provide superior Guest and Team Member experience by living our FRESH values and ultimately be responsible for the success of the restaurant with financial performance.

The General Manage will coordinate and conduct the business functions of the entire restaurant business. This includes, but not limited to proper staffing, training, operational activities, community relationships, catering, and Guest and Team member experience on the entire restaurant. The GM is responsible for supporting Management and Hourly team members based on the FRESH values.

The General Manager must be well organized and have great communication and leadership skill. This person must be able to set the example of our FRESH values in everything they do.

Basic Tasks and Duties:

  • Be the role model of the FRESH Core Values, including all communication and social media.
  • Maintain positive and consistent communication with Assistant Managers, Team Leads, Team Members and above store leaders.
  • Maintain a flexible schedule including nights and weekends
  • Extremely well organized and self-motivated
  • Assist with sourcing, hiring, and developing Managers and Team Members. Including ongoing training.
  • Responsible for all financial areas of the business. (Labor, Food Cost, Waste, Sales, etc) Must have a good understanding of how these areas of the business impact the financials of the business.
  • Ensure proper staffing and scheduling of Managers, Team Leads, and Team Members even in your absence.
  • Educate themselves, practice and enforce all company policies and procedures.
  • Be certified in all Team Member and Manager positions.
  • High ability to delegate responsibilities; validate completion.
  • Maintain operating standards, including safety and sanitation, ServSafe Certified is Required.
  • Provide fair and equal treatment of all Guests and Team Members including celebrations and progressive discipline.
  • Complete any and all tasks that has been issued by the upper Management that involves improving our productivity.
  • Report comments, issues, or any important information to the upper Management.
  • Supporting Area Managers, Management, and Team Leads in their adsence.

This does not exhaust all tasks required of the General Manager but merely the basics. There are numerous daily, weekly, and monthly duties that you will be required to carry out.

With a shared vision of expansion and love of community, Surcheros began franchising in 2017. The re-branded concept completed remodels of its existing locations and supported new franchisees across South Georgia and into Florida as they began to see how guests were openly embracing their unique approach to Fresh-Mex.
Luke, Nicole, and the entire Surcheros organization remain excited to continue their success with over 30 locations open across the Southeast and planned expansion into new territories such as Tennessee, South Carolina, Alabama and beyond. The brand plans to open 100 units in the next several years.
No matter where you are, Friendly Tex-Mex, Fresh Every Day is what you will find at Surcheros. So pull up a chair, we look forward to serving you.

What Surcheros Fresh Mex employees say

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