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Support Manager Jobs in Columbus, GA (NOW HIRING)

Client Support Specialist

Columbus, GA · On-site

$16 - $21.75/hr

Each Client Support Specialist collectively manages the company's main customer service inbox andis responsible forthe prioritization and completion of time sensitive tasks and reduction of response ...

Residential Support Specialist

Salem, AL · On-site

$14.75 - $17.50/hr

The residential support specialist works closely with the program manager to accomplish the mission and service goals of Aletheia House. Primary Responsibilities: -Provide appropriate supervision of ...

Technical Support Engineer

Columbus, GA · On-site

$69K - $158K/yr

Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute ... The client's engineering team is responsible for managing the network, maintaining an Authority to ...

Peer Support Specialist

Opelika, AL · On-site

$15 - $19.50/hr

Knowledge, Skills and Abilities: -Good writing, communication, organizational and time management ... as a Peer Support Specialist within 6 months of hire. -Valid Alabama drivers' license ...

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... Provides timely and accurate service while managing wait times and communicating information as ...

Direct Support Professional

Lagrange, GA · On-site

$13.50 - $16.50/hr

DSP) DIRECT SUPPORT PROFESSIONAL DIRECT SUPPORT PROFESSIONAL are people who work directly with ... money management. * Provides direct assistance in teaching such concepts as rule compliance ...

The GM is responsible for supporting Management and Hourly team members based on the FRESH values. The General Manager must be well organized and have great communication and leadership skill. This ...

The GM is responsible for supporting Management and Hourly team members based on the FRESH values. The General Manager must be well organized and have great communication and leadership skill. This ...

Showing results 21-40

Support Manager information

See Columbus, GA salary details

$20.1K

$60.8K

$108.3K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in Columbus, GA is $60,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $81,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Columbus, GA? The most popular types of Support jobs in Columbus, GA are:
What cities near Columbus, GA are hiring for Support Manager jobs? Cities near Columbus, GA with the most Support Manager job openings:

ADMINISTRATIVE SUPPORT SPECIALIST I G112 Jury Manager

Columbus Consolidated Government

Columbus, GA • On-site

$15.60 - $45/hr

Full-time

Re-posted 4 days ago


Job description

Major Duties and Responsibilities This position performs clerical duties in support of juror management as well as administrative duties in the coordination of jurors for all superior, state, municipal, and probate courts in Muscogee County. Answers the telephone and helps anyone who may have questions about their jury duty (such as deferments, non-residents, doctors' letters, and non-citizens etc.). Goes out to the Jury Pool to get name changes, address changes and anyone's name that may need a Certificate of Service to take back to work

Enters name changes and address changes in the computer. Keeps up with all faxes that are sent into the office and enter the information in the computer. Gets the mail from the mailroom and looks up the summons that is returned to see if we can find a new address to send it out to.

If no address is found, then it is put in the computer as undeliverable. Answers all other mail correspondence that we may get. Sends letters out to jurors that do not have a legal excuse for getting off of jury duty but send in their affidavits asking off.

Makes jury lists to be taken out on Mondays so they may be used to scan in jurors that are supposed to report that day. Must be able to cross-train with all other jobs in the office. Files all returned affidavits, doc letters, and any other correspondence that may come in.

Performs other related duties as assigned. Knowledge, Skills and Abilities Knowledge of modern office procedures. Knowledge in basic mathematics.

Skill in operating such standard equipment as a computer, typewriter, calculator, copier, facsimile machine and scanner. Skill in dealing with the public. Skill in oral and written communication.

Minimum Educational and Training Requirements Knowledge and level of competency commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education.?Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. Physical Requirements The work is typically performed while sitting at a desk. The employee occasionally lifts light objects

The work is typically performed in an office. Additionally, the following physical abilities are required: Balancing - maintain equilibrium to prevent falling while walking, standing, or crouching. Climbing - ascending, descending ladders, stairs, ramps, requires body agility.

Crawling - moving about on hands, knees, or hands, feet. Crouching - bending body forward by bending leg, spine. Feeling - perceiving attributes of objects by touch with skin, fingertips.

Feeling - perceiving attributes of objects by touch with skin, fingertips. Handling - picking, holding, or working with whole hand. Hearing 1 - perceiving sounds at normal speaking levels, receive information.

Hearing 2 - receive detailed information, make discrimination in sound. Kneeling - bending legs at knee to come to rest at knees. Lifting - raising objects from lower to higher position, moving objects side to side, using upper extremities, back.

Manual Dexterity - picking, pinching, typing, working with fingers rather than hand. Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning. Pulling - use upper extremities to exert force, haul or tug.

Pushing - use upper extremities to press against objects with force, or thrust forward, downward, outward. Reaching - extending hands or arms in any direction. Repetitive Motion - substantial movements of wrists, hands, fingers.

Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely. Standing - for sustained periods of time. Stooping - bending body downward, forward at waist, with full motion of lower extremities and back.

Talking 1- expressing ideas by spoken word. Talking 2 - shouting to be heard above ambient noise. Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.

Visual Acuity 2 - color, depth perception, field of vision. Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures. Visual Acuity 4 - operate motor vehicles/heavy equipment.

Visual Acuity 5 -close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts. Walking - on foot to accomplish tasks, long distances, or site to site. The work is typically performed in an office.