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Support Manager Jobs in Clearfield, UT (NOW HIRING)

Project Mgr I - Tech

UT ยท On-site

We support the Center in sustaining the existing LGM-30 Minuteman III (MMIII) weapon system and ... As a key project manager and subject matter expert, you will lead the digital transformation of ...

You will report to our IT Manager and help support the SLC office and our remote workforce while working closely with the broader IT team on all global initiatives. We pride ourselves on providing ...

You will report to our IT Manager and help support the SLC office and our remote workforce while working closely with the broader IT team on all global initiatives. We pride ourselves on providing ...

You will report to our IT Manager and help support the SLC office and our remote workforce while working closely with the broader IT team on all global initiatives. We pride ourselves on providing ...

You will report to our IT Manager and help support the SLC office and our remote workforce while working closely with the broader IT team on all global initiatives. We pride ourselves on providing ...

Test/Support Equipment Manager

Sunset, UT ยท On-site

$65K - $118K/yr

The Defense Sector is seeking a Test/Support Equipment Manager at Hill Air Force Base, Utah. This position will support the F-16 Avionics Intermediate Shop (AIS) Product Support Integration (PSI ...

Test/Support Equipment Manager

Sunset, UT ยท On-site

$65K - $118K/yr

The Defense Sector is seeking a Test/Support Equipment Manager at Hill Air Force Base, Utah.This position will support the F-16 Avionics Intermediate Shop (AIS) Product Support Integration (PSI ...

Showing results 21-40

Support Manager information

See Clearfield, UT salary details

$21K

$63.3K

$112.8K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Clearfield, UT is $63,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Clearfield, UT are hiring for Support Manager jobs?

Cities near Clearfield, UT with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Clearfield, UT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,291 per year, or $30.4 per hour.

PROGRAM OFFICE BUSINESS PROCESS SUPPORT

Astrion

Hill Air Force Base, UT โ€ข On-site

Full-time

Posted 11 days ago


Job description

Overview

PROGRAM OFFICE BUSINESS PROCESS SUPPORT

LOCATION: Hill AFB, Ogden UT

JOB STATUS: Full-time;salaried

CLEARANCE: Secret clearance required

Astrion has an exciting opportunity for a Program Office Business Process Support providing support to the Advanced Training Capabilities Division (AFLCMC/WNR) at Hill AFB, UT.

This position will help this division streamline program execution by analyzing workflows, managing action items, and supporting acquisition reporting to maintain cost, schedule, and performance objectives. You'll also assist government program managers with process improvements, documentation, and coordination across the division’s 17 training programs to ensure consistent, efficient, and compliant operations.

CITIZENSHIP: Must be a US citizen

MINIMUM REQUIRED QUALIFICATIONS

Clearance: Must have and be able to maintain a Secret Clearance

PREFERRED QUALIFICATIONS

Education: Bachelor’s Degree in a related field and 3 years of experience in the respective technical/professional discipline being performed, 3 of which must be in the DoD OR

    • 7 years of directly related experience, 5 of which must be in the DoD

Technical Skills

  • Administrative support for daily program office operations, meeting coordination, and calendar/appointment management.
  • Document and records management, including preparation, tracking, and organization of program materials.
  • Monitor, track, and manage action items, suspenses, and staff packages to ensure timely closure.
  • Scheduling and logistics support for physical and virtual meetings, including background material prep and documentation.
  • Proficient with Microsoft Office Suite for reporting, communication, and collaboration workflows.

Interpersonal Skills

  • Strong coordination and communication skills
  • Ability to work effectively in cross-functional teams
  • Effective problem-solving and decision-making abilities
  • Customer-focused support mindset

 RESPONSIBILITIES

  • Build and maintain a running list of taskers, assign taskers to team members appropriately and, ensure tasks are closed out
  • Gather inputs/documentation, draft responses and facilitate reporting processes to inquiries from various sources.
  • Tracking and coordinating documentation and staff packages for signature/approval
  • Officer Performance Report/Enlisted Performance Report/civilian appraisals/feedback tracking
  • Facilitating and assisting with unit preparedness for unit inspections, and MICT evaluations
  • Identify, collect, synthesize, organize and manage organizational knowledge in support of portfolios and products across the branch.
  • Accumulate, understand, and leverage knowledge about the business activity on behalf of the organization and its stakeholders.
  • Building and organize the company's conceptual assets into knowledge bases through Google wiki sites
  • Processes, reviews and reports acquisition documents (i.e. MARs, Acquisition Program Baselines (APBs), and Acquisition Decision Memorandums (ADM))
  • Provide guidance, feedback and management of Budget Execution Review preparations and presentations
  • Manage and oversee taskers and suspenses
  • Support management functions, processes using analytical methods and/or techniques to gather, analyze and evaluate information to include, but not limited to, organizational structures and resource requirements, utilization or control; manning requirements; human resources; and DoD and AF program and project analysis
  • Assist with development and implementation of programs to facilitate the identification and improvement of processes using continuous process improvement
  • Assist with Supply Management activities to include accountable and non-accountable supplies and equipment processes, management and accountability; process supply and equipment requisitions; maintaining stores of accountable and non-accountable supplies and equipment; and conducting inventories IAW AFI 23-111, Management of Government Property in Possession of the Air Force, and
  • AFMAN 23-110, USAF Supply Manual
  • Assist with processing military and civilian awards and decorations IAW AFI 36-1004, The Air Force Civilian Recognition Program, and AFI 36-2803, The Air Force Military Awards and Decorations Program, and AFI 36-2805, Special Trophies and Awards; and will ensure appropriate AF Instruction is applied to each award or decoration
  • Assist with statistics analysis and reporting reports and awards policies, directives and regulations
  • Assist with coordination, consolidation, analysis, distribution and monitoring of action items, suspense’s and responses
  • Assist with management of organization’s workflow
  • Analyze higher headquarters guidance and provide recommendations to Government personnel for completing manpower and personnel documentation
  • Assist with maintenance of unit personnel management roster/unit manning documents and related organizational rosters
  • Draft and maintain office plans and procedures such as maintenance of an accurate organizational baseline, organizational charts, functional statements, mission descriptions and telephone directories.

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