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Support Manager Jobs in Canby, OR (NOW HIRING)

Levata

Support Specialist

Portland, OR · On-site

The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care. What You'll Do * Serve as the primary contact ...

Home Depot

Store Support

Vancouver, WA · On-site

$18.50 - $19.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... while supporting key operational responsibilities. Specific positions may include : Associate ...

Home Depot

Store Support

Vancouver, WA · On-site

$18.50 - $19.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... while supporting key operational responsibilities. Specific positions may include : Associate ...

ESS Education

Support Specialist

Hillsboro, OR · On-site

$21 - $24/hr

The Substitute Support Specialist provides operational and administrative support to the Operations ... Other duties as assigned by Manager. QUALIFICATIONS & EXPERIENCE: * Strong organizational skills

Home Depot

Store Support

Vancouver, WA

$17.75 - $23/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... while supporting key operational responsibilities. Specific positions may include : Associate ...

Home Depot

Store Support

Vancouver, WA

$17.75 - $23/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... while supporting key operational responsibilities. Specific positions may include : Associate ...

Endeavor Schools

Support Teacher

Portland, OR · On-site

$18 - $19/hr

Our Support Teachers work collaboratively with teachers across various classrooms to create a ... management companies. We believe that there are many ways for children to learn, and that is why we ...

Endeavor Schools

Support Teacher

Portland, OR

$18/hr

Our Support Teachers work collaboratively with teachers across various classrooms to create a ... management companies. We believe that there are many ways for children to learn, and that is why we ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Canby, OR

Support Manager information

See Canby, OR salary details

$23.5K

$71K

$126.6K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Canby, OR is $71,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Canby, OR are hiring for Support Manager jobs?

Cities near Canby, OR with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Canby, OR as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $71,018 per year, or $34.1 per hour.

Senior Manager, Customer Support

NAVEX Global, Inc.

Lake Oswego, OR • On-site

$113 - $138/hr

Other

Re-posted 7 hours ago

Job description

Posted Tuesday, August 18, 2026 at 6:00 PM

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values . We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

We are the worldwide leader in integrated risk and compliance management software and services. As a Senior Manager of Customer Support, you will be responsible for the oversight of Customer Support professionals dedicated to providing high quality engagement activities and best‑in‑class support for our customers post‑product implementation. This position reports directly to the Director, Customer Support.

In this role, you will coach, motivate, and manage team members to achieve operational excellence while leveraging NAVEX’s award‑winning methodologies and processes. You will be responsible for the professional development and growth of team resources and for the delivery of best‑in‑class Customer Support that drives customer satisfaction and retention while promoting expansion in our customer base and in our annual recurring revenue. This role requires an in depth understanding of NAVEX products and services.

Additionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross‑functional teams to ensure customer lifecycle management.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

What you’ll get:
  • Meaningful Purpose.Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
  • High‑Performance Environment.We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
  • Candid, Supportive Culture.We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
  • Growth That Matters.You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
  • Rewards for Results.We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
What you’ll do:
  • Coach and develop a team of Customer Support Specialists to achieve key performance metrics
  • Collect and report metrics specific to team’s performance
  • Focus on customer satisfaction and retention in alignment with defined metric targets
  • Evaluate and seek to understand the customer satisfaction influencers and ensure teams have the tools, training and processes to deliver a superior customer experience
  • Serve as a point of escalation for customer issues
  • Ensure teams deliver on key metrics
  • Identify and implement enhancements to existing internal processes and procedures
  • Hire, lead, and mentor Support professionals fostering a culture of customer advocacy, accountability, continuous improvement and retention
  • Collaborate closely with Product, Engineering, Customer Success, Implementation, and Sales teams
What you’ll bring:
  • 5+ years of experience in customer support, service delivery, or related customer‑facing leadership roles
  • 3+ years of experience leading and developing a high‑performing team in customer relationship roles in a SaaS or technology environment
  • Strong operational management, process optimization, and analytical skills
  • Demonstrated ability to effectively manage multiple projects simultaneously, including developing objectives, prioritizing responsibilities, delegating tasks, executing deliverables and tracking and measuring projects to successful completion
  • Familiarity with support systems (Salesforce, Gainsight, or similar)
  • The ability to plan, direct and own strategic initiatives with minimal management supervision
  • High level of attention to detail, excellent follow through and reliability
  • Culture Agility.Comfort working in a fast‑paced, candid environment that values innovation, healthy debate, and follow‑through
  • AI Readiness.Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
  • Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values
Our side of the deal:
  • We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
  • The starting pay for this role is $125,000 per annum with a 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
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