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Support Manager Jobs in Allen, TX (NOW HIRING)

FleetPride, Inc.

Sales Support Manager

Dallas, TX · On-site

The Sales Support Manager is an integral part of the sales team that supports a variety of customer segmentations. This supporting role will help create and plan customer meetings, business reviews ...

ShipBob, Inc.

Operations Support Manager

Dallas, TX · On-site

Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob's dashboard and suite of ...

Onbe

Client Support Manager

Plano, TX · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

MB2 Dental

Partner Support Manager

Carrollton, TX · Remote

MB2 Dental, a first-of-its-kind Dental Partnership Organization (DPO) founded in 2007 and based in Carrollton, TX, is actively hiring a Partner Support Manager. This is an excellent opportunity to ...

New

Associa

INK Operations Support Manager

Richardson, TX · On-site

The Ink Operations Support Manager leads the support functions required to keep Ink Operations running effectively. This role may include customer and branch support, onboarding, issue resolution ...

2020 Companies

Senior Technical Support Manager

Plano, TX · On-site

$109K - $150K/yr

Samsung Senior Technical Support ManagerAre you a technical problem solver with deep expertise in enterprise mobility, mobile device management, and customer support? We're looking for a Samsung ...

New

2020 Companies

Senior Technical Support Manager

Plano, TX · On-site

$109K - $150K/yr

Samsung Senior Technical Support ManagerAre you a technical problem solver with deep expertise in enterprise mobility, mobile device management, and customer support? We're looking for a Samsung ...

New

NFI Industries

Manager Operations Support

Irving, TX · On-site

Overview The Ops Support Manager is responsible for creating, implementing, and supporting NFI Transportation's systems and processes, both internal and external, while enforcing data integrity in ...

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Support Manager information

See Allen, TX salary details

$20.9K

$63.2K

$112.6K

How much do support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for support manager in Allen, TX is $63,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Allen, TX?

The most popular types of Support jobs in Allen, TX are:

What cities near Allen, TX are hiring for Support Manager jobs?

Cities near Allen, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Allen, TX as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,158 per year, or $30.4 per hour.

Sales Support Manager

FleetPride, Inc.

Dallas, TX • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

FleetPride rating

7.5

Company rating: 7.5 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

125th of 371 rated vehicle maintenance

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
on
Provide support for Regional/National Account Managers through a multitude of capacities. The Sales Support Manager is an integral part of the sales team that supports a variety of customer segmentations. This supporting role will help create and plan customer meetings, business reviews, analyze sales data and trends. Provide reporting and analysis to not only be a liaison between the customer and sales team but assist in the maximization of profitable sales through product recommendations, data, and trend reporting.
DUTIES & RESPONSIBILITIES
  • Analyzes and explains variances to plan and prior periods, which includes developing recommendations to close any underperformance to plan.
  • Prepares financial models for making strategic decisions to support an appropriate customer action plan.
  • Support automation and enterprise consolidation of data used in monthly, quarterly, and annual performance reports.
  • Enhance data governance processes improving the quality and integrity of data collected, analysis performed, and reports generated.
  • Run simulations on various "what-if" scenarios using insight and critical thinking to evaluate and recommend solutions.
  • Assist in developing forecasting models.
  • Design, develop and produce standard monthly, quarterly, and annual performance analytics and customer facing presentation decks and analytics.
  • Prepare monthly data reporting packages that include analysis of key business trends and actual versus plan variances, including comprehensive explanations of differences as well as the impact of business drivers to budget/forecast.
  • Produce routine and ad hoc financial models to support senior management in decision making.
  • Provide reporting to support sales effectiveness, pricing integrity, and agreement compliance.
  • Develop strong relationships with not only outside sales team but customer contacts and customer organizations.
  • Acts as the secondary point of contact to the customers' organizational key contacts.
  • Assist in the negotiations of favorable agreements and contracts to facilitate customer wallet and market share gains.

EDUCATION & TRAINING
  • Bachelor's Degree in Business Administration, MBA preferred

KNOWLEDGE & EXPERIENCE
  • Minimum 2-4 years of financial and analytical experience
  • Strong modeling and solid database skills required
  • Experience with planning systems and reporting technology (TM1 and COGNOS familiarity preferred)
  • Experience with business intelligence tools and developing data visualizations (Power BI preferred)
  • Very strong analytical and forecasting abilities
  • Highly effective communication skills (listening and presenting ideas)
  • Previous sales or sales experience preferred • Collaborative work style • Occasional travel as needed

SKILLS & ABILITIES
  • Monitoring: Monitoring/Assessing self-performance and that of other individuals and organizations to make improvements or take corrective action.
  • Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. Understanding the implication of new information for both current and future problem-solving and
  • decision-making.
  • Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Communicating: Evaluate, act and convey information in timely manner. Decisive, make timely practical, effective decisions.
  • Time Management: Managing one's own time and the time of others. Ability to organize and prioritize tasks.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Coordination: Adjusting actions in relation to others' actions and ability to successfully organize various personalities to work together.
  • Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
  • Writing: Communicating effectively in writing as appropriate for the needs of the audience.
  • Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
  • Service orientation: Actively looking for ways to help people and support the organization.
  • Internal Control awareness: Ability to understand, develop and enforce internal controls, procedures and processes.
  • Assertive, self-starting manager: Willingness/ability to work independently with minimal supervision; ability to supervise
  • and delegate projects to subordinates.
  • Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
  • Customer Centric: The ability to place the customer on the forefront of thoughts and actions to ensure desired outcomes are achieved.
  • Written Comprehension: The ability to understand information and ideas presented in writing.
  • Written Expression: The ability to communicate information and ideas in writing so others will understand.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  • Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Quality: High standards for quality and advanced ability to handle multiple, competing priorities and requests

WORK ENVIRONMENT
The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
  • Occasional lifting of items up to 25 pounds (files, computer printouts on occasion)

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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