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Support Manager Jobs in Allen, TX (NOW HIRING)

Sandvik

Product Support Manager

Dallas, TX · On-site

Terelion is looking for a PRODUCT SUPPORT MANAGER Location: Carrollton, TX Terelion is a global company servicing the Mining business. We operate in over 120 countries providing premium drill bits ...

ARK Hospitality

Operations Support Manager

Dallas, TX · On-site

Description ARK Hospitality is seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high ...

2020 Companies

Technical Support Manager

Plano, TX · On-site

Samsung Senior Technical Support ManagerAre you a technical problem solver with deep expertise in enterprise mobility, mobile device management, and customer support? We're looking for a Samsung ...

New

ARK Hospitality

Operations Support Manager

Plano, TX · On-site

$65K/yr

ARK Hospitality is seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact ...

Caterpillar Brazil

Product Support Manager

Irving, TX · On-site

$148 - $222/hr

Caterpillar's Cat Technology group is searching for a Product Support Manager to lead and manage Construction Industries (CI) deployment and field support teams for technology products. The role will ...

Sandvik Group

Product Support Manager

Carrollton, TX · On-site

$90 - $130/hr

Key performance areas The Product Support Manager is responsible for overseeing all aspects of product and equipment support for mining operations. This role serves as the primary liaison between ...

Caterpillar

Product Support Manager

Irving, TX · On-site

$147K - $221K/yr

Caterpillar's Cat Technology group is searching for a Product Support Manager (Regional Services) to lead and manage Construction Industries (CI) deployment and field support teams for technology ...

2020 Companies

Technical Support Manager

Plano, TX · On-site

Samsung Senior Technical Support ManagerAre you a technical problem solver with deep expertise in enterprise mobility, mobile device management, and customer support? We're looking for a Samsung ...

New

Onbe

Client Support Manager

Plano, TX

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Caterpillar

Product Support Manager

Irving, TX · On-site

$147K - $221K/yr

Caterpillar's Cat Technology group is searching for a Product Support Manager to lead and manage Construction Industries (CI) deployment and field support teams for technology products. The role will ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Allen, TX

Support Manager information

See Allen, TX salary details

$20.9K

$63.2K

$112.6K

How much do support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for support manager in Allen, TX is $63,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Allen, TX?

The most popular types of Support jobs in Allen, TX are:

What cities near Allen, TX are hiring for Support Manager jobs?

Cities near Allen, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Allen, TX as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,158 per year, or $30.4 per hour.

Product Support Manager

Sandvik

Dallas, TX • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 11 days ago

Sandvik rating

7.4

Company rating: 7.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

291st of 494 rated machine equipment manufacturers

Job description

Terelion is looking for a
PRODUCT SUPPORT MANAGER
Location: Carrollton, TX
Terelion is a global company servicing the Mining business. We operate in over 120 countries providing premium drill bits, DTH and RPS, knowledge and expertise to achieve customer goals. The key to the company's success is our innovative employees. Terelion offers an exciting and fast paced work environment, attractive benefits, and competitive pay. If you're looking to invest in your career development, Terelion is the right place for you. Come join our team!
Key performance areas
The Product Support Manager is responsible for overseeing all aspects of product and equipment support for mining operations. This role serves as the primary liaison between operations, maintenance teams, equipment manufacturers, and suppliers to ensure optimal equipment performance and customer satisfaction. The successful candidate will drive continuous improvement initiatives, manage support contracts, analyze equipment performance data, and lead a team focused on maximizing equipment uptime and operational efficiency.
Essential Duties and Responsibilities
  • Lead the product support function for mining equipment and related technologies, including team leadership, mentoring, and technical support.
  • Develop and execute support strategies that improve equipment reliability, availability, utilization, and overall fleet performance.
  • Build and maintain strong relationships with operations, maintenance teams, OEMs, suppliers, and service providers.
  • Analyze equipment, maintenance, and operational data to identify trends, resolve issues, and drive continuous improvement.
  • Coordinate warranty claims, technical escalations, component failures, equipment rebuilds, upgrades, and life-cycle management activities.
  • Manage product support budgets, service agreements, maintenance contracts, and supplier performance expectations.
  • Ensure compliance with safety, regulatory, and environmental requirements while preparing reports and recommendations for senior management.

Your Profile
  • Bachelor's degree in Engineering, Business, Heavy Equipment Management, or a related field, or equivalent combination of education and experience.
  • Minimum of 7 years of experience in mining, heavy equipment, construction, or industrial product support environments, including at least 3 years of leadership or management experience.
  • Strong knowledge of surface and/or underground mining equipment, maintenance practices, OEM relationships, and heavy equipment manufacturers such as Caterpillar, Komatsu, Epiroc, Sandvik, or similar.
  • Proficiency with equipment management systems, maintenance software, data analysis tools, and project management practices.
  • Strong communication, relationship management, analytical, and problem-solving skills.
  • Valid driver's license and ability to travel to mine sites as required.
  • Preferred qualifications include a professional engineering designation or advanced technical certifications, experience with reliability-centered maintenance, condition monitoring, predictive maintenance, fleet management systems, service contracts, and supplier relationship management.

Key Competencies
  • Leadership, team development, and safety leadership
  • Customer focus, relationship management, and communication
  • Strategic thinking, operational excellence, and continuous improvement
  • Technical expertise, financial acumen, and data-driven decision making

Working Conditions
  • Regular travel to mine sites and operational facilities.
  • Work may involve exposure to outdoor environments, mining operations, and industrial settings.
  • Must be able to comply with all site-specific safety requirements, including personal protective equipment standards.

Benefits
Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.
How to apply
For immediate consideration, please apply online at http://www.sandvik.com/careers to the Product Support Manager position, Job Requisition # R0094901.
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

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