Support Manager Jobs in Lubbock, TX (NOW HIRING)

Description

Do you thrive on solving complex operational challenges, leading high-performing teams, and creating exceptional support experiences? We're looking for a dynamic leader to oversee our Deposit Operations Support function and ensure our branches have the tools, guidance, and operational expertise they need to succeed. In this role, you'll lead a team of support specialists and analysts, drive process improvements, champion service excellence, and serve as a key partner to branch, training, quality control, and technology teams. If you're passionate about operational efficiency, accountability, regulatory compliance, and developing people, this is an exciting opportunity to make a meaningful impact across the organization.

We are currently seeking qualified applicants to join our team as a Deposit Operations Support Manager at our Wolfforth Banking Center. 

About Us:

At ABC Bank, we are committed to Growing Relationships, Simplifying the Process, and Doing the Right Thing in everything we do.

We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships.

We also understand that navigating the world of finance can be a complex process. That's why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute.

At the core of our company is a commitment to Doing the Right Thing-always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us.

Join us and be part of a team that is driven by these values-where growth, simplicity, and integrity define our path forward.

Why Join Us?

• A dynamic and supportive team environment
• Opportunities for growth and career development
• Competitive compensation and benefits package

Essential Job Functions:

1. Lead daily Retail Ops Support activities and ticket fulfillment.

2. Ensure accurate and timely resolution of operational requests and corrections.

3. Oversee support across teller operations, new account servicing, and card services.

4. Oversee audit functions for new accounts to guarantee that necessary documents are completed accurately and comply with laws and regulations. 

5. Oversee IRA portfolio

6. Own intake, prioritization, and throughput of the support queue.

7. Monitor SLAs, backlog, and turnaround performance.

8. Drive process improvements for efficiency and consistency.

9. Ensure documentation and audit readiness of all support actions.

10. Partner with training and quality control to ensure branch staff understand processes and requirements, and the support team is consistent in execution. 

11. Identify training gaps based on recurring issues and errors. 

12. Support rollout of procedural updates to branches.

13. Serve as a primary escalation point for complex operational issues.

14. Coordinate with IT and other departments for resolutions. 

15. Identify root causes and reduce repeat issues. 

16. Directly manage Deposit Ops Support Specialists and Analysts.

17. Establish service expectations and accountability.

18. Coach team on issue resolution, accuracy, and responsiveness.

19. Ensure adherence to the Bank's Information Security Program. 

20. Ensure compliance with all federal, state, and company policies, procedures, laws, and regulations.

21. Perform additional duties as directed by the supervisor or management to support departmental goals.

Benefits:

We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include: 

• Medical, Dental, Vision, Telemedicine
• Paid Time off, Paid Volunteer Time, and Paid Holidays
• Flexible Spending Account, Dependent Care FSA
• Basic Life and AD&D Insurance, Voluntary Life and      AD&D
• Long-Term Disability
• 401k and Employee Stock Ownership (KSOP) Retirement      Plan
• Recruiting Referral Bonus
• Lifestyle Spending Account Program

If you are eager to make a difference and contribute to the financial success of others, we encourage you to apply and be a part of our ABC Bank Family!

Requirements

Qualifications:

5+ years of experience in retail banking operations or branch support

Strong knowledge of teller operations, account maintenance, and card services

Experience in service delivery, queue management, or operational support environments

EEO/AA/Background Disclaimer: 

If you are unable to submit your application electronically, you may contact the Human Resources Department at 806-775-5000 so that we may assist you. Our Company assures that all applicants for employment and all of its employees are given equal consideration based solely on job-related factors, such as qualifications, performance, and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates, and fringe benefits.

The company commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic to find happy, vital, and productive job fulfillment at all levels of our company.

Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.