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Support Manager Jobs in West Virginia (NOW HIRING)

Precision Castparts Corp.

IT Manager

Huntington, WV · On-site

$90 - $130/hr

Additionally, the IT Support Manager provides exceptional customer engagement, service, and support for all customers, leads planning and execution for regional technology projects including ...

JELD-WEN Holding

Facility Support

Craigsville, WV · On-site

$11.75 - $15.25/hr

Facility Support The Facility Support employee will be responsible for assisting the production ... Communicate with the Group Manager at the beginning of the shift to receive work assignments daily.

JELD-WEN Holding

Facility Support

Craigsville, WV

$11.75 - $15.25/hr

Facility Support The Facility Support employee will be responsible for assisting the production ... Communicate with the Group Manager at the beginning of the shift to receive work assignments daily.

1100 Mylan Pharmaceuticals Inc.

$50 - $70/hr

... managers. * Provide support for computerized laboratory systems used in bioanalytical testing ... Perform basic troubleshooting and provide counsel to Bioanalytical employees for software ...

Home Depot

Store Support

Bridgeport, WV · On-site

$15.25 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Bridgeport, WV · On-site

$15.25 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Vienna, WV · On-site

$12.50 - $15.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Hurricane, WV · On-site

$12.50 - $15.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Huntington, WV · On-site

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Ranson, WV · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Barboursville, WV

$11.75 - $14.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Ranson, WV · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Charleston, WV · On-site

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Support Manager information

See West Virginia salary details

$17.4K

$52.6K

$93.7K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in West Virginia is $52,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $70,400.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in West Virginia?

The most popular types of Support jobs in West Virginia are:

What are popular job titles related to Support Manager jobs in West Virginia?

For Support Manager jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in West Virginia look for?

The top searched job categories for Support Manager jobs in West Virginia are:

What cities in West Virginia are hiring for Support Manager jobs?

Cities in West Virginia with the most Support Manager job openings:

Support Manager jobs near you

Overnight Shift Support Manager, starting salary based on experience

McDonald's

Morgantown, WV • On-site

$15.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Lead shifts to ensure guests receive a fast, accurate, and friendly experience.

  • Perform tasks to close the restaurant and cash out the system for the day, including working with staff to complete closing items.

  • Ensure the restaurant is clean and stocked at the start of the day to facilitate immediate service.

McDonald's rating

5.1

Company rating: 5.1 out of 10

Based on 11,147 frontline employees who took The Breakroom Quiz

60th of 107 rated fast food restaurants

Job description

Benefits of joining our team....
This position has healthcare benefits-medical, dental and vision
401k with employer match
This position includes up 12 PTO days annually-based on availability.
This position is based on a 40-hour work week
Advancement opportunities
Starting rates above minimum wage
100% discount on meals while working
Each team member is eligible for McPerks, saving 25% on monthly cell phone bill and much more!
Direct deposit and pay cards available to everyone
Pick Your Payday
Paid orientation and on the job training
Do you love serving others? Would you enjoy making a difference as part of a team that serves your community? J.W Ebert dba McDonald's is an employer that you can take pride in joining. We serve many meals a day inside our restaurants, and we actively serve our local community in other ways, from schools to fundraisers, to volunteering, we are there.
This position requires availability to work the late-night shift (between the hours of 9pm-7am) seven days a week. Schedules are completed on a 6-week basis so there is plenty of time to plan for work/ life balance.
The Overnight Shift Support Manager leads shifts every week, making sure guests get a fast, accurate, friendly experience every visit. This person is also responsible for performing tasks to close the restaurant and cash out the system for the day. The kitchen, service, and dining room areas have specific items to be completed at close, working with the staff towards completion is a must. The morning shift serves a lot of people who are in a hurry, it's important they start the day with a clean and stocked restaurant, so they can start serving guests immediately.
Job Requirements:
* Love to serve others!
* Be a night owl!
* Be reliable!
* Be a good teammate to your peers!
* Have a desire to serve and lead others!
* Be conscientious and take pride in yourself!
* Be able to lift 40 lbs.
* Be available to work shifts 9pm-7am
Additional Info:
This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

What McDonald's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About McDonald's

Sourced by ZipRecruiter

What began as a small drive-in restaurant in San Bernardino, California and has grown into an American icon that proudly serves 63 million customers every day around the globe. While much has changed over the last six decades, Ray Kroc's original commitment to Quality, Service, Cleanliness and Value has endured and made McDonald's a trusted favorite for over 65 years.

Industry

Food services and drinking places and restaurants

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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