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Support Manager Jobs in Mount Hope, WV (NOW HIRING)

Sevita

WV Beckley _ Behavior Support Professional

Beckley, WV · On-site

$14.75 - $18/hr

Performs other related duties and activities as required For persons who require Positive Behavior Support in order to manage maladaptive behaviors, the Behavior Support Professional performs the ...

Boy Scouts of America

Event Support (Seasonal)

Glen Jean, WV · On-site

$12.75 - $17.25/hr

Strong time management and prioritization skills and ability to work independently. * Willing to become a registered Scouting America member (includes background screening) * Comfortable using ...

Taco Bell

Shift Manager / Hourly Manager

Beckley, WV

$13/hr

Annual Performance Reviews Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a Shift Manager / Hourly Manager to support the Management Team in running great ...

Taco Bell

Shift Manager / Hourly Manager

Beckley, WV · On-site

$12/hr

Annual Performance Reviews Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a Shift Manager / Hourly Manager to support the Management Team in running great ...

Taco Bell

Shift Manager / Hourly Manager

Fayetteville, WV · On-site

$10 - $10.50/hr

Annual Performance Reviews Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a Shift Manager / Hourly Manager to support the Management Team in running great ...

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Support Manager information

See Mount Hope, WV salary details

$19.4K

$58.5K

$104.2K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Mount Hope, WV is $58,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $78,400.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Mount Hope, WV are hiring for Support Manager jobs?

Cities near Mount Hope, WV with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Mount Hope, WV as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,463 per year, or $28.1 per hour.

Shift Support Manager, starting salary based on experience

McDonald's

Smithers, WV • On-site

$14.25 - $18/hr

Full-time

Re-posted 9 days ago

McDonald's rating

5.1

Company rating: 5.1 out of 10

Based on 11,153 frontline employees who took The Breakroom Quiz

60th of 107 rated fast food restaurants

Job description

Benefits of joining our team....
Each team member is eligible for a $250 sign-on bonus
This position has healthcare benefits.
This position is based on a 40-hour work week
Advancement opportunities
Starting rates well above minimum wage
Each team member is eligible for McPerks, saving 25% on monthly cell phone bill and much more!
Direct deposit and pay cards available to everyone
Paid orientation and on the job training
Do you love serving others? Would you enjoy making a difference as part of a team that serves your community? J.W Ebert dba McDonald's is an employer that you can take pride in joining. We serve many meals a day inside our restaurants, and we actively serve our local community in other ways, from schools to fundraisers, to volunteering, we are there.
A shift support manager works directly with the General Manager, to coach and lead the staff and operations.
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.
Shift Support Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Support Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
As a Shift Manager, you may be responsible for:
• Food Safety
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training
Additional Info:
This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

What McDonald's employees say

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About McDonald's

Sourced by ZipRecruiter

What began as a small drive-in restaurant in San Bernardino, California and has grown into an American icon that proudly serves 63 million customers every day around the globe. While much has changed over the last six decades, Ray Kroc's original commitment to Quality, Service, Cleanliness and Value has endured and made McDonald's a trusted favorite for over 65 years.

Industry

Food services and drinking places and restaurants

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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