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Support Manager Jobs in West Virginia (NOW HIRING)

Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role you will get to serve as the Autonomous Technology and Intelligence program synchronizer ...

S. The Network Materials Manager oversees the operations and personnel of the Material Support Department across WVAC (West Virginia) TAC (Tucson, AZ) and CR&O (West Virginia). This role is ...

Reporting to the Director of Production Support, the Manager, Application IT Support, will lead a highperforming Service Desk team delivering technical support for Experian's external clients ...

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Support Manager information

See West Virginia salary details

$17.4K

$52.6K

$93.7K

How much do support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for support manager in West Virginia is $52,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $70,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in West Virginia? The most popular types of Support jobs in West Virginia are:
What cities in West Virginia are hiring for Support Manager jobs? Cities in West Virginia with the most Support Manager job openings:

Mission Support Manager

Parsons

Summit Point, WV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago


Parsons rating

7.7

Company rating: 7.7 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

257th of 441 rated engineering


Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.

Job Description:

Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role you will get to serve as the Autonomous Technology and Intelligence program synchronizer responsible for the external communications, policy, intelligence support, safety, compliance, and project coordination in support of global Diplomatic Security unmanned and counter-unmanned aircraft systems (UAS/C-UAS) activities. Additionally, you will supervise schedules, meetings, policy compliance, documentation standardization, internal workflows, intelligence-based risk assessment, and program compliance with federal and department of state guidelines.

What You'll Be Doing:

  • Manage communications, policy and program analysts, and intelligence teams.

  • Guide interagency correspondence, agreements, and engagements through the DS staffing process

  • Prepares senior leaders for Congressional and NSC meetings on UAS/C-UAS topics

  • Perform document generation, review and edit all formal program documentation.

  • Supervise and guide risk assessments of Department of State Embassies, and Consulates

  • Supervise the request for information process and timeline for internal and external inquiries

  • Leads the shaping and underpinning of DS policy for UAS/C-UAS efforts

  • Guides DS policy ensuring alignment with Federal regulations and legislation

  • Informs Senior leaders on federal legislative updates that affect UAS/C-UAS activities

  • Flags regulations and interagency initiatives that may impact DS capabilities and authorities

  • Build and maintain good working relationships with clients and client representatives

  • Ensure compliance with all company policies and procedures when performing job duties

  • Conduct annual staff appraisals and assessments to determine staff training needs

  • Establish and ensure compliance with internal processes and procedures

  • Liaise with other departmental heads to plan and implement action plans for improved technical operations

What Required Skills You'll Bring:

  • Bachelors of Science Degree; advanced degree preferred.

  • Experienced program/project management leader with military aviation operations exposure, federal headquarters-level credibility, and strong interagency and stakeholder communication skills

  • Candidate must have 12+ years' experience in personnel management including the ability to manage diverse, multi-functional teams responsible for delivering high-quality technical solutions on time and within budget.

  • Must have knowledge and experience with UAS or C-UAS, radar systems, RF analytics, sensor fusion, and managing intelligence personnel.

  • FAA Part 107 Remote Pilot Certification (required)

  • PMP Certification (required)

  • Secret clearance required

Specialized Knowledge/Skills Requirements

  • Excellent problem-solving skills, analytical skills, and critical thinking skills

  • Ability to work within a team and take the initiative to lead when required

  • Detail focused with the ability to maintain overall perspective on operational and mission scope

  • Proactive problem solver. Expected to present solutions to identified and / or potential problems

  • Experience with air domain awareness systems and policies.

Physical Requirements / Working Conditions

  • Full-time, 40-hour workweek with flexibility for mission requirements.

  • Travel: Candidates should be willing to travel / TDY away from their home location for up to 30% of a typical work year, potentially to international diplomatic facilities and high-threat environments. Typical deployments are expected to be 7-30 days; however, candidates should be willing to support deployments up to 90 days in special circumstances

  • Physical requirements can include walking, climbing, crawling through small spaces, and standing or sitting for long periods of time.

  • Must meet most stringent medical clearance requirements. Position requires adherence to approved vaccination protocols as determined by location.

Security Clearance Requirement:

An active Secret security clearance is required for this position.This position is part of our Federal Solutions team.The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.Salary Range: $112,200.00 - $196,400.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer tohttps://www.parsons.com/fraudulent-recruitment/.


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