Mission Support Manager
Summit Point, WV · On-site
Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role you will get to serve as the Autonomous Technology and Intelligence program synchronizer ...
Summit Point, WV · On-site
Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role you will get to serve as the Autonomous Technology and Intelligence program synchronizer ...
Summit Point, WV · On-site
Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role you will get to serve as the Autonomous Technology and Intelligence program synchronizer ...
S. The Network Materials Manager oversees the operations and personnel of the Material Support Department across WVAC (West Virginia) TAC (Tucson, AZ) and CR&O (West Virginia). This role is ...
S. The Network Materials Manager oversees the operations and personnel of the Material Support Department across WVAC (West Virginia) TAC (Tucson, AZ) and CR&O (West Virginia). This role is ...
S. The Network Materials Manager oversees the operations and personnel of the Material Support Department across WVAC (West Virginia) TAC (Tucson, AZ) and CR&O (West Virginia). This role is ...
S. The Network Materials Manager oversees the operations and personnel of the Material Support Department across WVAC (West Virginia) TAC (Tucson, AZ) and CR&O (West Virginia). This role is ...
Charleston, WV · On-site
$14.50 - $18.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Charleston, WV · On-site
$14.50 - $18.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Elkview, WV · On-site
$14.50 - $18.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Elkview, WV · On-site
$14.50 - $18.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
This position is also responsible for administrative and accounting functions to support operations of the ITS Managed Printing service and the Mountaineer Card ID program. This person is primarily ...
This position is also responsible for administrative and accounting functions to support operations of the ITS Managed Printing service and the Mountaineer Card ID program. This person is primarily ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Charleston, WV · On-site
$14.50 - $18.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Charleston, WV · On-site
$14.50 - $18.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Belle, WV · On-site
$14.50 - $18.25/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Belle, WV · On-site
$14.50 - $18.25/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
South Charleston, WV · On-site
$13 - $16.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
South Charleston, WV · On-site
$13 - $16.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
A shift support manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly ...
Reporting to the Director of Production Support, the Manager, Application IT Support, will lead a high‑performing Service Desk team delivering technical support for Experian's external clients ...
Quick apply
Reporting to the Director of Production Support, the Manager, Application IT Support, will lead a high‑performing Service Desk team delivering technical support for Experian's external clients ...
Reporting to the Director of Production Support, the Manager, Application IT Support, will lead a highperforming Service Desk team delivering technical support for Experian's external clients ...
Reporting to the Director of Production Support, the Manager, Application IT Support, will lead a highperforming Service Desk team delivering technical support for Experian's external clients ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
The Overnight Shift Support Manager leads shifts every week, making sure guests get a fast, accurate, friendly experience every visit. This person is also responsible for performing tasks to close ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
The Overnight Shift Support Manager leads shifts every week, making sure guests get a fast, accurate, friendly experience every visit. This person is also responsible for performing tasks to close ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
The Overnight Shift Support Manager leads shifts every week, making sure guests get a fast, accurate, friendly experience every visit. This person is also responsible for performing tasks to close ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
The Overnight Shift Support Manager leads shifts every week, making sure guests get a fast, accurate, friendly experience every visit. This person is also responsible for performing tasks to close ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
The Overnight Shift Support Manager leads shifts every week, making sure guests get a fast, accurate, friendly experience every visit. This person is also responsible for performing tasks to close ...
Morgantown, WV · On-site
$15.50 - $19.50/hr
The Overnight Shift Support Manager leads shifts every week, making sure guests get a fast, accurate, friendly experience every visit. This person is also responsible for performing tasks to close ...
Shepherdstown, WV · On-site
$13/hr
Manage scheduling systems, attendance records, and service utilization data. * Assist with assessment efforts, including data collection, analysis, and reporting. * Collaborate with student support ...
Shepherdstown, WV · On-site
$13/hr
Manage scheduling systems, attendance records, and service utilization data. * Assist with assessment efforts, including data collection, analysis, and reporting. * Collaborate with student support ...
$17.4K - $24.4K
9% of jobs
$24.4K - $31.3K
15% of jobs
$32.1K is the 25th percentile. Wages below this are outliers.
$31.3K - $38.2K
14% of jobs
$38.2K - $45.1K
9% of jobs
The median wage is $48.6K / yr.
$45.1K - $52.1K
9% of jobs
$52.1K - $59K
10% of jobs
$59K - $65.9K
11% of jobs
$66.5K is the 75th percentile. Wages above this are outliers.
$65.9K - $72.9K
6% of jobs
$72.9K - $79.8K
14% of jobs
$79.8K - $86.7K
2% of jobs
$86.7K - $93.7K
3% of jobs
$17.4K
$52.6K
$93.7K
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 15 days ago
7.7
Based on 46 frontline employees who took The Breakroom Quiz
257th of 441 rated engineering
Job Description:
Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role you will get to serve as the Autonomous Technology and Intelligence program synchronizer responsible for the external communications, policy, intelligence support, safety, compliance, and project coordination in support of global Diplomatic Security unmanned and counter-unmanned aircraft systems (UAS/C-UAS) activities. Additionally, you will supervise schedules, meetings, policy compliance, documentation standardization, internal workflows, intelligence-based risk assessment, and program compliance with federal and department of state guidelines.
What You'll Be Doing:
Manage communications, policy and program analysts, and intelligence teams.
Guide interagency correspondence, agreements, and engagements through the DS staffing process
Prepares senior leaders for Congressional and NSC meetings on UAS/C-UAS topics
Perform document generation, review and edit all formal program documentation.
Supervise and guide risk assessments of Department of State Embassies, and Consulates
Supervise the request for information process and timeline for internal and external inquiries
Leads the shaping and underpinning of DS policy for UAS/C-UAS efforts
Guides DS policy ensuring alignment with Federal regulations and legislation
Informs Senior leaders on federal legislative updates that affect UAS/C-UAS activities
Flags regulations and interagency initiatives that may impact DS capabilities and authorities
Build and maintain good working relationships with clients and client representatives
Ensure compliance with all company policies and procedures when performing job duties
Conduct annual staff appraisals and assessments to determine staff training needs
Establish and ensure compliance with internal processes and procedures
Liaise with other departmental heads to plan and implement action plans for improved technical operations
What Required Skills You'll Bring:
Bachelors of Science Degree; advanced degree preferred.
Experienced program/project management leader with military aviation operations exposure, federal headquarters-level credibility, and strong interagency and stakeholder communication skills
Candidate must have 12+ years' experience in personnel management including the ability to manage diverse, multi-functional teams responsible for delivering high-quality technical solutions on time and within budget.
Must have knowledge and experience with UAS or C-UAS, radar systems, RF analytics, sensor fusion, and managing intelligence personnel.
FAA Part 107 Remote Pilot Certification (required)
PMP Certification (required)
Secret clearance required
Specialized Knowledge/Skills Requirements
Excellent problem-solving skills, analytical skills, and critical thinking skills
Ability to work within a team and take the initiative to lead when required
Detail focused with the ability to maintain overall perspective on operational and mission scope
Proactive problem solver. Expected to present solutions to identified and / or potential problems
Experience with air domain awareness systems and policies.
Physical Requirements / Working Conditions
Full-time, 40-hour workweek with flexibility for mission requirements.
Travel: Candidates should be willing to travel / TDY away from their home location for up to 30% of a typical work year, potentially to international diplomatic facilities and high-threat environments. Typical deployments are expected to be 7-30 days; however, candidates should be willing to support deployments up to 90 days in special circumstances
Physical requirements can include walking, climbing, crawling through small spaces, and standing or sitting for long periods of time.
Must meet most stringent medical clearance requirements. Position requires adherence to approved vaccination protocols as determined by location.
Security Clearance Requirement:
An active Secret security clearance is required for this position.This position is part of our Federal Solutions team.The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.Salary Range: $112,200.00 - $196,400.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer tohttps://www.parsons.com/fraudulent-recruitment/.
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Civil engineering construction and public relations agencies
10,000+ Employees
Centreville, VA, US