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Support Manager Jobs in Vermont (NOW HIRING)

Ballard Spahr LLP

Legal Support Assistant

Danby, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Plymouth, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Ludlow, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Bondville, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Bethel, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Windsor, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Taftsville, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Dorset, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Vermont

Support Manager information

See Vermont salary details

$23.9K

$72.2K

$128.7K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in Vermont is $72,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $96,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Vermont? The most popular types of Support jobs in Vermont are:
What cities in Vermont are hiring for Support Manager jobs? Cities in Vermont with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,194 per year, or $34.7 per hour.

Direct Support Professional - Community Supports

United Counseling Service

Manchester Center, VT • On-site

$21.19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Job Type
Full-time
Description
Why join UCS? Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County. As a proud affiliate of Vermont Care Partners-a statewide network of 16 non-profit community-based agencies-we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community.
UCS Offers Generous Benefits
  • Competitive pay
  • Generous paid time off
  • Medical, dental, and vision insurance
  • Retirement plan with employer match
  • Employer paid life insurance
  • Employer paid short term and long-term disability insurance
  • Employee Assistance Program
  • Career development opportunities
  • Free clinical supervision towards licensure
  • Loan repayment and tuition assistance program
  • Award winning worksite wellness program
  • An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
  • Rewarding experience making a difference in the community.
We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.
Direct Support Professional (DSP) - Community Supports
Schedule: 40 hours/week, Monday-Friday
Objective / Purpose
Under the Program Coordinator's direction, the DSP provides direct support to individuals with intellectual disabilities and/or autism in community and employment settings. The role focuses on helping individuals build independence, engage meaningfully in the community, succeed in the workplace, and grow personally. Responsibilities include transportation to community activities and employment.
1. Direct Service
  • Support individuals' participation in the community and workplace through meaningful activities and job support
  • Provide transportation using a personal or agency vehicle
  • Deliver on-site employment support (job coaching, modeling behaviors, teaching tasks, promoting independence)
  • Encourage positive relationships with community members, coworkers, and supervisors
  • Assist in developing and implementing community and employment goals
  • Promote choice-making, skill-building, and positive social interactions
  • Serve as a positive role model in all settings
  • Provide personal care as needed
  • Ensure safety across all environments, including workplaces
  • Follow schedules set by leadership (community outings and work shifts)
  • Make person-centered decisions to support individual needs
  • Advocate for individuals in all settings, including employment
  • Communicate using each individual's preferred method (verbal, sign, assisted, etc.)
  • Follow all support plans and Developmental Services (DS) policies
  • Attend required trainings
2. Record Keeping
  • Collect data aligned with each individual's Individual Support Agreement (ISA), including goals
  • Complete all required documentation accurately and on time (timesheets, progress notes, summaries, expense reports)
  • Develop task analyses or job assessments to support progress and independence
3. Networking & Collaboration
  • Share relevant information with staff, employers, families, and professionals
  • Act as an advocate and liaison for the individual, DS Division, and UCS
  • Participate in support teams and DS/UCS team collaboration
  • Build and maintain positive relationships with community partners and employers
  • Attend treatment plan and employment-related meetings as needed
  • Support strong communication among all team members to ensure success in community and work settings

Requirements
Education & Experience Required:
  • High School Diploma or equivalent

Preferred:
  • Direct Service experience preferred
  • Experience with individuals with intellectual disabilities preferred

Skills
  • Proficiency in using Microsoft Outlook for internal e-mail communication

Licenses/Certifications & Other
  • Valid Driver's License
  • Reliable transportation to transport clients

Salary Description
$21.19

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