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Support Manager Jobs in Vermont (NOW HIRING)

Brownell

Sales Support Manager

Williston, VT · On-site

$80 - $110/hr

Support departmental budgeting, operational planning, and company growth initiatives. What We're ... Strong business acumen with experience using CRM and ERP systems. * Excellent leadership ...

New

BMD

Sales Support Manager

Williston, VT · On-site

Support departmental budgeting, operational planning, and company growth initiatives. What We're ... Strong business acumen with experience using CRM and ERP systems. * Excellent leadership ...

BMD

Sales Support Manager

Williston, VT

Support departmental budgeting, operational planning, and company growth initiatives. What We're ... Strong business acumen with experience using CRM and ERP systems. * Excellent leadership ...

BMD Inc.

Sales Support Manager

Williston, VT · On-site

$75 - $110/hr

Support departmental budgeting, operational planning, and company growth initiatives. What We're ... Strong business acumen with experience using CRM and ERP systems. * Excellent leadership ...

CFA Institute

Support Specialist

Burlington, VT · On-site

$70 - $118.75/hr

Manage special projects as required. * Keep a detailed log of all customer interactions and prepare ... Prior trading support, Middle and Back Office Operations, Fund Accounting or Trading experience is ...

New

Home Depot

Store Support

Bennington, VT · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Bennington, VT · On-site

$15.50 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Vermont

Support Manager information

See Vermont salary details

$23.9K

$72.2K

$128.7K

How much do support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for support manager in Vermont is $72,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $96,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Vermont?

The most popular types of Support jobs in Vermont are:

What are popular job titles related to Support Manager jobs in Vermont?

For Support Manager jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Vermont look for?

The top searched job categories for Support Manager jobs in Vermont are:

What cities in Vermont are hiring for Support Manager jobs?

Cities in Vermont with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $72,194 per year, or $34.7 per hour.

Sales Support Manager

Brownell

Williston, VT • On-site

$80 - $110/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Windows and Doors By Brownell | WDB - Vermont
800 Marshall Ave
Williston, Town of, VT 05495, USA

DescriptionWhat You'll Do
  • Lead, coach, and develop the Inside Sales team while fostering a culture of accountability and continuous improvement.
  • Partner with Sales, Operations, and Service to ensure seamless order fulfillment and customer satisfaction.
  • Engage with walk in, phone and online customers directly and maintain own book of business.
  • Analyze operational and sales metrics to identify trends and implement process improvements.
  • Support departmental budgeting, operational planning, and company growth initiatives.
What We're Looking For
  • Bachelor's degree in Business, or a related field (or equivalent experience).
  • 5+ years of progressive leadership experience in sales, operations, customer service, or a related field.
  • Experience leading teams in building materials, wholesale distribution, millwork, or a similar industry preferred.
  • Strong business acumen with experience using CRM and ERP systems.
  • Excellent leadership, communication, negotiation, and problem-solving skills.
Why Join WDB?
  • 100% Employee-Owned (ESOP) – Build wealth while building your career.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) with company match.
  • Paid time off and paid holidays.
  • Ongoing training and professional development.
  • Collaborative, team-oriented culture focused on continuous improvement.
About Us

For more than 30 years, Windows & Doors By Brownell has been a trusted provider of premium windows, doors, and expert installation services throughout Vermont, the Adirondacks, and New Hampshire's Upper Valley. As a 100% employee-owned company, our employees don't just work here—they own a piece of the business. We believe employee ownership creates a culture of accountability, teamwork, and long‑term success for our customers and our people. Windows & Doors By Brownell is part of the BMD family of companies, a respected building products organization that has served customers across the United States for more than 75 years.

Equal Opportunity Employer

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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