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Support Manager Jobs in Nevada (NOW HIRING)

T-Mobile

Manager Business Support

Las Vegas, NV · On-site

$71K - $129K/yr

The Manager, Business Support is a strategic people leader responsible for enabling effective execution across T-Mobile for Business by overseeing backend sales support operations. This role provides ...

ALO

Manager, Warehouse Technical Support

Las Vegas, NV · On-site

$100K - $150K/yr

OVERVIEW The Manager of Warehouse Technical Support is responsible for leading and developing a team of Warehouse Support Associates who provide technical support for all technology used in warehouse ...

ALO

Manager, Warehouse Technical Support

Las Vegas, NV · On-site

$100K - $150K/yr

OVERVIEW The Manager of Warehouse Technical Support is responsible for leading and developing a team of Warehouse Support Associates who provide technical support for all technology used in warehouse ...

Fusion HCR

Senior Manager of Network Support

Jean, NV · On-site

Position Overview The company is seeking an experienced and dynamic Senior Manager of Network Support to lead network operations and support functions. This role oversees all aspects of wired and ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Nevada

Support Manager information

See Nevada salary details

$22.9K

$69.1K

$123.2K

How much do support manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for support manager in Nevada is $69,142.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $92,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Nevada? The most popular types of Support jobs in Nevada are:
What cities in Nevada are hiring for Support Manager jobs? Cities in Nevada with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Nevada as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $69,142 per year, or $33.2 per hour.

Residential Support Manager

LifeSkills Unlimited

Carson City, NV • On-site

Full-time

Posted 7 days ago

Job description

JOB DESCRIPTION FOR RESIDENTIAL SUPPORT MANAGER - CC

Primary Job Function

The primary job function of the Residential Support Manager is to provide supervision and training of staff assigned to support the individuals in their homes and to provide service management with advocacy for the individuals residing in the home living program achieving the mission of LifeSkills Unlimited.

Job Duties/Responsibilities

Supervise Staff

Create staffing schedules and supervise residential training specialists.

Schedule and provide training for residential training specialists including disciplinary action as needed per policy and procedures, including:

1. Day one employee training.

2. 90 days to 6-month training.

Ensure staff are following and documenting Habilitation Plans of each individual per their Person Centered Plan.

Report observed concerns related to PCP documentation or training to assigned QIDP.

Ensure staff are supporting individuals with Medication Administration per agency training and within policies, procedures and protocols.

Supervise and train staff in menu preparation and grocery shopping (weekly/monthly).

Supervise and train staff in facilitating activities for the individuals (weekly).

Supervise and train staff to accurately support and manage the personal needs finances of individuals

Provide staff training monthly to ensure ongoing supports of individuals is occurring within training, policies, procedures and protocols reporting identified problems to Human Resources.

Coordinate supports to meet the needs of individuals in assigned homes

Follow all company policies and procedures to attain the mission of LifeSkills Unlimited, Inc.

Coordinate individual services and support with the person and Residential Training Specialists including transportation, vocational programs, counseling, community access, etc.

Communicate with the QIDP and agency medical team for individual healthcare needs, personal needs and environmental management.

Provide support and transportation for individual medical/dental appointments when necessary.

Ensure staff are reviewing and following directives from the medical support team in coordinating individual medical/dental appointments including transportation arrangements reporting necessary absences from JDT or work programs to the appropriate identified supervisor for JDT or work setting.

Schedule and complete home visits to each location no less than one time per week to review and evaluate the home environment

Perform Manager on Call Duties

On a rotating basis with other management team members act as the Manager on Call responsible for carrying the agency designated ON CALL phone

Follow Manager on Call Training

Ensure documentation is complete and current on the ON CALL log and log is sent to HR every Monday morning

Seek the guidance of the Director of Operations or Chief Executive Officer for solutions to events/situations meeting the requirements for review

Documentation

Complete assignments as directed by any management team member.

Review and monitor employee’s Paychex and 24-Hour Log/RSS Log entries ensuring staff are following scheduled hours of work and documenting the same in Paychex to meet required billing standards.

Completing comprehensive QA Environmental Review Checklist documentation at least once per quarter providing the review checklist to the Director of Operations.

Communication

Reports to the Director of Operations (SLA) and works as a management team member.

Maintain family/guardian and other agency contacts.

Report any concerns related to individual health, medical, nutrition, meal planning or grocery shopping to the Director of Operations and Medical Coordinator Lead based on the identified concern

Communicate medical and support information to the work/JDT setting.

Work in conjunction with the Director of Operations for home funding issues

Report any concerns related to home and/or vehicle maintenance to the Director of Operations

Effectively communicate with individuals, families, coworkers, contract agencies and community providers

Other Assigned Duties:

- Work in a professional manner following all agency Policies/Procedures toward the benefit of individual’s served while attaining the mission of LifeSkills Unlimited

- Act a resource and support for the Carson City residential program team to problem solve observed and reported issues/concerns

- Responsibly and legally use all agency owned credit cards, cell phones, vehicles, computers or any agency property per job duties and as assigned assignments as directed by any member of the Board of Directors

- Complete all work assigned by any member of the executive management team in a timely manner.

- Attend all training required to maintain employment status.

- Seek support and guidance from members of the Board of Directors as needed

Apply