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Support Manager Jobs in Illinois (NOW HIRING)

Constellation Energy

ISFSI Impl & Support Mgr

Hinsdale, IL · On-site

$146K - $163K/yr

Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of ...

Constellation Energy

ISFSI Impl & Support Mgr

Lombard, IL · On-site

$146K - $163K/yr

Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of ...

Constellation Energy

ISFSI Impl & Support Mgr

Aurora, IL · On-site

$146K - $163K/yr

Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of ...

Constellation Energy

ISFSI Impl & Support Mgr

Batavia, IL · On-site

$146K - $163K/yr

Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of ...

Constellation Energy

ISFSI Impl & Support Mgr

Elburn, IL · On-site

$146K - $163K/yr

Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of ...

Constellation Energy

ISFSI Impl & Support Mgr

Hinckley, IL · On-site

$146K - $163K/yr

Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Illinois

Support Manager information

See Illinois salary details

$21.8K

$65.8K

$117.3K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Illinois is $65,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $88,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Illinois?

The most popular types of Support jobs in Illinois are:

What cities in Illinois are hiring for Support Manager jobs?

Cities in Illinois with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $65,796 per year, or $31.6 per hour.

Customer Support Manager

Absolutely American

Bradley, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Customer Support Manager — The Person Everybody Calls When a Machine Goes Down

Somewhere in your region, a fabricator just watched a million-dollar laser stop cutting. Their production schedule is on fire. Your phone rings.


What happens in the next ten minutes is you.


You figure out what broke. You know which tech is closest, which one has actually seen this failure before, and which one is already booked solid. You call the customer back before they call you again. You get a plan moving. Then you do it again, for the next one.


We're hiring a Customer Support Manager to run daily field service activity for assigned regions from our Bradley, Illinois headquarters. You'll schedule technicians, drive customer follow-ups, build and run training calendars, and take on department projects from the Customer Service Manager. This is a real seat on a service team that's known in the steel industry for showing up, and it's a step up for someone ready to lead.


You'll fit right in if:

You're the person people call when something goes wrong, and you've noticed that's not an accident.


An angry customer doesn't rattle you. You've talked one down before, and you actually fixed the problem, not just the mood.


You can follow a technical conversation between a technician and a customer, ask the right question, and add something useful. You don't have to be the one holding the meter.


You keep the plates spinning. Schedules, follow-ups, training calendars, half a dozen open projects, and nothing falls off the desk.


Chaos speeds you up instead of shutting you down.


You'd rather own the outcome than pass the ticket.


A sloppy handoff bothers you the way a sloppy weld bothers a fabricator.


What you'll actually do:

Run daily field service operations for your assigned regions. Schedule and dispatch technicians, and know their strengths well enough to send the right one. Follow up with customers before they have to chase you. Build and manage the training schedule that keeps the technician bench sharp. Support the daily work of the call center. Take on projects handed down by the Customer Service Manager and finish them. Sit in the middle of the technicians, the customers, and the machines, and keep all three moving.


What you need:

Communication that holds up under pressure, on the phone and in writing. A positive attitude that survives a bad Monday. Advanced conflict resolution skills, the kind you built by doing it, not by reading about it. Strong Microsoft Office skills. Self-motivation, attention to detail, and organization that doesn't depend on anyone reminding you. The ability to understand technical conversations and give relevant input across a lot of different situations. Real leadership instincts.

And you have to thrive in a fast, agile environment where critical thinking and problem solving are what get you through the day.


Helpful, not required:

Knowledge of the machine tool industry.

Customer service experience in a field service environment.

Prior management experience.


The deal:

Full-time, on site in Bradley, Illinois. Candidates should be based in the Chicagoland area. Compensation is based on experience. This is a career-track seat on a management team that's expanding, with a family-owned company that's been a force in the steel industry for decades.


Benefits:

Competitive salary, milestone incentives, and a 401(k).

Medical, dental, vision, life, and disability insurance.

11 paid holidays, including a full week off at Christmas, plus vacation, sick days, and personal days.

Real training and continued education, so you keep leveling up.

A 24/7 company gym on site, and a café where the company's own executive chef cooks a fresh meal.

If you're ready to stop being the most capable person in a room where nobody notices, apply now.