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Support Manager Jobs in Illinois (NOW HIRING)

Parasol Alliance

Tech Support Manager

Urbana, IL · On-site

$23/hr

Resident Support Manager Reports to: COO At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients' use of technology, enabling them to maximize ...

Sralab

Business Support Manager

Chicago, IL

Summary The Business Support Manager will analyze, organize and direct office operations and procedures such as record keeping, preparation of payroll, information management, filing systems ...

Sralab

Business Support Manager

Burr Ridge, IL

Summary The Business Support Manager will analyze, organize and direct office operations and procedures such as record keeping, preparation of payroll, information management, filing systems ...

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Application Support Manager Job Location: Chicago, IL Position Type: 6 Months Contract then Perm Hire Domain: Wealth Management Services Req Type: Contract Remote Initially After COVID - Client ...

Comtech, LLC

Application Support Manager

Chicago, IL · On-site

Application Support Manager Location: Chicago, IL Duration: Full Time Responsible for the planning, management, execution, and the successful delivery of support services related to production ...

Cornerstone

Desktop Support Manager

Chicago, IL

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

Onbe

Client Support Manager

Buffalo Grove, IL · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

GEODIS

Sales Support Manager

Elk Grove Village, IL

$85K - $100K/hr

Sales Support Manager Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL ...

GEODIS

Sales Support Manager

Elk Grove Village, IL · On-site

Sales Support Manager Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL ...

Onbe

Client Support Manager

Buffalo Grove, IL

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Constellis

Administrative Support Manager

Chicago, IL

$19 - $24.25/hr

TheAdministrative Support Manager (ASM) is responsible for administrative; compliance tracking, financial documentation, fleet coordination, and records management functions associated with this ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Illinois

Support Manager information

See Illinois salary details

$21.8K

$65.8K

$117.3K

How much do support manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for support manager in Illinois is $65,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $88,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Illinois? The most popular types of Support jobs in Illinois are:
What cities in Illinois are hiring for Support Manager jobs? Cities in Illinois with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Illinois as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,796 per year, or $31.6 per hour.

Tech Support Manager

Parasol Alliance

Urbana, IL • On-site

$23/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Position: Resident Support Manager
Reports to: COO
At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients' use of technology, enabling them to maximize profitability, growth and success. Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, to help our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.
Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful - and we have the data to prove it.
Leadership defines us. We are innovative leaders in everything we do
Position Mission
The Resident Technology Support Manager will be the direct report for the Resident Support Associates on the team. They will help to provide insight to team members, check-in with them and review and approve their time entries. In addition, this position would be a part-time resource for Resident Support for our client. Anticipated start would be end of July.
Responsibilities
  • Oversight of the Resident Technology Support program.
  • Oversight of resident support requests.
  • Work as a point of escalation for all Resident support related items.
  • Act as the primary TechAtHome point of contact for all clients
  • Lead the TechAtHome Team meetings
  • Review and approve time entries against timeclock times
  • Interview for new TechAtHome team members as needed
  • Help with assignment of tickets
  • Record and review TechAtHome metrics
  • Detailed documentation within service tickets on issue steps and resolution
  • Excellent customer service on the phone, via email and in person
  • Act as a TechAtHome Resident Support Analyst part-time.
  • Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations)

Requirements
  • Healthcare experience preferred, long-term healthcare support experience is a plus
  • At least 1 year of experience in a managerial or supervisory position
  • Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones
  • Some exposure to enterprise IT support
  • Ability to appropriately handle client relationships as the face of their team
  • Excellent communication and customer service skills are required
  • The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed
  • Some local travel required

Position Metrics
  1. The Resident Support Manager is responsible to work in coordination with the COO to ensure the adherence of the team to established policies and standards.
    1. Metric: Customer notifications completed within standards 95% each quarter
    2. Metric: tickets are updated within standards 90% each quarter
    3. Phone Metrics: Calls are answered 75%
  2. The Resident Support Manager is responsible for ensuring all TechAtHome clients have a positive review of the program during monthly check-ins.
  3. The Resident Support Manager will ensure adherence to company policies.
  4. The Resident Support Manager will help in encouraging growth within the company for the team members.
  5. The Resident Support Manager will ensure all billable time for the program matches all payroll time recorded, and that proper time entries are being entered.
  6. The Resident Support Manager will ensure 2 classes per month (unless the client opted for less) are held each month

Benefits
  • Medical, dental, vision, 401k
  • Responsible paid time off
  • Certification reimbursement

Company Culture
We are an IT company but believe technology support should be directly related to your business success. Technology for technology's sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.
Our Values:
  • Expertise
  • Collaboration
  • Empathy
  • Integrity

If you want to work for a values driven, high performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance into not only the clients of Parasol but the growth of Parasol itself. We are a virtual company that offers work from home, responsible time off and bonus opportunities.

Apply