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Support Manager Jobs in Watseka, IL (NOW HIRING)

Servbank, sb Inc.

Customer Support Specialist

Watseka, IL · On-site

$36K - $42K/hr

Manage and prioritize the phone support queue to ensure timely assistance. * Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions. * Collaborate with ...

Servbank, sb Inc.

Customer Support Specialist

Clifton, IL · On-site

$36K - $42K/hr

Manage and prioritize the phone support queue to ensure timely assistance. * Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions. * Collaborate with ...

Servbank

Customer Support Specialist

Clifton, IL · On-site

$36K - $42K/yr

Manage and prioritize the phone support queue to ensure timely assistance. * Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions. * Collaborate with ...

Servbank

Customer Support Specialist

Clifton, IL · On-site

$36K - $42K/hr

Manage and prioritize the phone support queue to ensure timely assistance. * Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions. * Collaborate with ...

Servbank

Customer Support Specialist

Watseka, IL · On-site

$36K - $42K/yr

Manage and prioritize the phone support queue to ensure timely assistance. * Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions. * Collaborate with ...

Servbank

Customer Support Specialist

Hoopeston, IL · On-site

$36K - $42K/hr

Manage and prioritize the phone support queue to ensure timely assistance. * Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions. * Collaborate with ...

Servbank

Customer Support Specialist

Hoopeston, IL · On-site

$36K - $42K/yr

Manage and prioritize the phone support queue to ensure timely assistance. * Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions. * Collaborate with ...

Servbank

Customer Support Specialist

Bourbonnais, IL · On-site

$36K - $42K/yr

Manage and prioritize the phone support queue to ensure timely assistance. * Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions. * Collaborate with ...

Servbank

Customer Support Specialist

Watseka, IL · On-site

$36K - $42K/hr

Manage and prioritize the phone support queue to ensure timely assistance. * Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions. * Collaborate with ...

Servbank

Customer Support Specialist

Bourbonnais, IL · On-site

$36K - $42K/hr

Manage and prioritize the phone support queue to ensure timely assistance. * Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions. * Collaborate with ...

Sevita

Direct Support Professional

Bourbonnais, IL · On-site

$14.50 - $17.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Bourbonnais, IL · On-site

$14.50 - $17.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Kankakee, IL · On-site

$14.50 - $17.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Bourbonnais, IL · On-site

$14.50 - $17.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Kankakee, IL · On-site

$14.50 - $17.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Bourbonnais, IL · On-site

$14.50 - $17.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Watseka, IL

Support Manager information

See Watseka, IL salary details

$21.4K

$64.6K

$115.2K

How much do support manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for support manager in Watseka, IL is $64,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What cities near Watseka, IL are hiring for Support Manager jobs? Cities near Watseka, IL with the most Support Manager job openings:
Support Manager jobs near you
Customer Support Manager

Customer Support Manager

Absolutely American

Bradley, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Customer Support Manager — The Person Everybody Calls When a Machine Goes Down

Somewhere in your region, a fabricator just watched a million-dollar laser stop cutting. Their production schedule is on fire. Your phone rings.


What happens in the next ten minutes is you.


You figure out what broke. You know which tech is closest, which one has actually seen this failure before, and which one is already booked solid. You call the customer back before they call you again. You get a plan moving. Then you do it again, for the next one.


We're hiring a Customer Support Manager to run daily field service activity for assigned regions from our Bradley, Illinois headquarters. You'll schedule technicians, drive customer follow-ups, build and run training calendars, and take on department projects from the Customer Service Manager. This is a real seat on a service team that's known in the steel industry for showing up, and it's a step up for someone ready to lead.


You'll fit right in if:

You're the person people call when something goes wrong, and you've noticed that's not an accident.


An angry customer doesn't rattle you. You've talked one down before, and you actually fixed the problem, not just the mood.


You can follow a technical conversation between a technician and a customer, ask the right question, and add something useful. You don't have to be the one holding the meter.


You keep the plates spinning. Schedules, follow-ups, training calendars, half a dozen open projects, and nothing falls off the desk.


Chaos speeds you up instead of shutting you down.


You'd rather own the outcome than pass the ticket.


A sloppy handoff bothers you the way a sloppy weld bothers a fabricator.


What you'll actually do:

Run daily field service operations for your assigned regions. Schedule and dispatch technicians, and know their strengths well enough to send the right one. Follow up with customers before they have to chase you. Build and manage the training schedule that keeps the technician bench sharp. Support the daily work of the call center. Take on projects handed down by the Customer Service Manager and finish them. Sit in the middle of the technicians, the customers, and the machines, and keep all three moving.


What you need:

Communication that holds up under pressure, on the phone and in writing. A positive attitude that survives a bad Monday. Advanced conflict resolution skills, the kind you built by doing it, not by reading about it. Strong Microsoft Office skills. Self-motivation, attention to detail, and organization that doesn't depend on anyone reminding you. The ability to understand technical conversations and give relevant input across a lot of different situations. Real leadership instincts.

And you have to thrive in a fast, agile environment where critical thinking and problem solving are what get you through the day.


Helpful, not required:

Knowledge of the machine tool industry.

Customer service experience in a field service environment.

Prior management experience.


The deal:

Full-time, on site in Bradley, Illinois. Candidates should be based in the Chicagoland area. Compensation is based on experience. This is a career-track seat on a management team that's expanding, with a family-owned company that's been a force in the steel industry for decades.


Benefits:

Competitive salary, milestone incentives, and a 401(k).

Medical, dental, vision, life, and disability insurance.

11 paid holidays, including a full week off at Christmas, plus vacation, sick days, and personal days.

Real training and continued education, so you keep leveling up.

A 24/7 company gym on site, and a café where the company's own executive chef cooks a fresh meal.

If you're ready to stop being the most capable person in a room where nobody notices, apply now.