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Support Manager Jobs in Gurnee, IL (NOW HIRING)

Onbe

Client Support Manager

Buffalo Grove, IL

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Onbe

Client Support Manager

Buffalo Grove, IL · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Paylocity

Manager Support Ops

Schaumburg, IL · On-site

The manager is responsible for providing leadership and support to their employees through effective performance management and guidance. In addition, the manager will ensure client needs are met on ...

Tory Burch

Support Supervisor

Pleasant Prairie, WI · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch LLC

Support Supervisor

Pleasant Prairie, WI · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Paylocity

Supervisor- Benefits Support

Schaumburg, IL · On-site

$59K/yr

The Team Lead will be instrumental in assisting management by providing feedback on staff ... Act as a technical resource to the Support Team as needed * Subject matter expert in key areas of ...

AMADA

Tooling Support Consultant

Schaumburg, IL · On-site

REPORTING RELATIONSHIP Tooling Support Manager SUBORDINATE STAFF None TRAVEL Very little travel. WORKING CONDITIONS LIFTING: Average Weight: 50 lb. Frequency: Daily Equal Opportunity Employer ...

CFS

HR Manager

Lake Forest, IL · On-site

... supporting work-life balance and flexibility. • Join a stable organization that values employee development and continuous improvement. Key Responsibilities for the Human Resources Manager: • ...

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Support Manager information

See Gurnee, IL salary details

$21.6K

$65.2K

$116.1K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Gurnee, IL is $65,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $87,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Gurnee, IL are hiring for Support Manager jobs?

Cities near Gurnee, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Gurnee, IL as of August 2026, with employment types broken down into 1% As Needed, 58% Full Time, 37% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,171 per year, or $31.3 per hour.

Client Support Manager

Onbe

Buffalo Grove, IL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Summary: The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain an intimate understanding of their clients' programs, competitive landscape, and business goals. The CSM will have a positive relationship with client contacts and decision-makers. The CSM must balance being an advocate for the client and Onbe. A successful CSM understands Onbe's strategic direction and effectively identifies new opportunities within existing clients, and knows when and how to collaborate with Sales.

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities:

  • Serves as subject matter expert on the account to defend revenue and support the growth of the existing account
  • Review key reports and metrics related to the program, analyze the data, and discern any issues or opportunities.
  • Participates in the annual client budgeting exercise and reviews numbers monthly for variances to actual analysis.
  • Conducts effective routine conversations and presentations for clients.
  • Engage in the Implementation process as needed- attend kick off builds, create the Journey Map, stay abreast of the project health, and attend the go-live call.
  • Responsible for ensuring first-order health for new clients and/or programs.
  • Works closely with the Client Success Specialist and Client Service to ensure that tasks that are done to support the client's health are done timely and accurately (i.e., order processing, payments, service inquiries, etc.).
  • Knows when to properly escalate existing client issues to ensure accurate resolution and cross-functional prioritization.
  • Responsible for healthy CSAT and NPS scores (measured annually) - and creating an account plan based on the CSAT results.
  • Attend internal and external client meetings.
  • Assist Sales with the Account Plan and Situational Analysis (annual exercise).
  • Assist the Director of Client Success in mentoring and coaching Client Success Specialists on strengths you'll need to grow in your own career.
  • Works on internal development projects as assigned and proactively created from their own identified business needs.

Qualifications:

  • Bachelor's degree preferred
  • Minimum of 3+ years of industry experience OR experience in building & managing client relationships preferred.
    Excellent communication and relationship-building skills.

The base salary range for this position is between $79,200.00 to $89,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

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