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Support Manager Jobs in Alaska (NOW HIRING)

Fastenal Company

Sales Support

Juneau, AK · On-site

$18.25 - $24/hr

Sales Support 9337 Glacier Hwy #3, Juneau, AK 99801 AKJUN Single Customer Store Part-time Shift(s ... Duties include, but are not limited to: o Assisting with sales/customer service o Managing ...

Fastenal Company

Sales Support

Juneau, AK · On-site

$18.25 - $24/hr

Sales Support 9337 Glacier Hwy #3, Juneau, AK 99801 AKJUN Single Customer Store Full-time Shift(s ... Duties include, but are not limited to: o Assisting with sales/customer service o Managing ...

Access Alaska

Program Support Specialist

Soldotna, AK · On-site

$21.21 - $22.06/hr

This includes database management, paperwork preparation, DSP support, time sheet processing, and communication with internal and external stakeholders. The ideal candidate is organized ...

ASRC

Desktop Support Engineer

Anchorage, AK · On-site

The Desktop Support Engineer is responsible for software deployment, updates, automation, and ... Prepare and manage system-wide updates for all levels of IT hardware. * Work closely with ...

Set Free Alaska, Inc.

Peer Support Professional

Palmer, AK · On-site

$17.25 - $22.25/hr

Set Free Alaska is looking for a Peer Support Professional (PSP) to join our award-winning team ... Manage situations that can cause intense distress and work to ensure the safety and well-being of ...

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Support Manager information

See Alaska salary details

$24.2K

$73.1K

$130.3K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Alaska is $73,124.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $98,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Alaska?

The most popular types of Support jobs in Alaska are:

What are popular job titles related to Support Manager jobs in Alaska?

For Support Manager jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Alaska look for?

The top searched job categories for Support Manager jobs in Alaska are:

What cities in Alaska are hiring for Support Manager jobs?

Cities in Alaska with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,124 per year, or $35.2 per hour.

TTP Support Specialist

Association of Village Council Presidents

Bethel, AK • On-site

Full-time, Per diem

Re-posted 18 days ago

Job description

Description

JOB TITLE: TTP Support Specialist DIVISION: Community Development Division 

REPORTS TO: TTP Manager POSITION STATUS: Full-time; Non-Exempt 

JOB GRADE: 4 APPROVED: April 2023   

Summary Job Goal: The TTP Support Specialist will provide administrative and program support services for the Tribal Transportation program to help meet the purpose of the CDD, implementation of the TTP work plan, and to assist the division in functioning at highest capacity. The TTP Support Specialist will report to the TTP Manager.

Performance Responsibilities: include the following. Other duties may be assigned.

  • Research and collection of information for purchase requests justifications.
  • Arrange, process, and help manage travel requests for staff in AVCP's travel management software.
  • Serve as Community Development Division's Concur super user.
  • Request and manage per diem expenses and cash advances.
  • Assist in coordination of Tribal Transportation Program HR tasks, such as but not limited to RTF's, PAF's, pre-employment background check logistics, etc.
  • Maintain Tribal Transportation Program records & retention in accordance with schedule(s).
  • Timesheet and travel substitute approver for seasonal construction crew.
  • Assist in time sheet management for seasonal construction crew through AVCP time management software.
  • Assist in maintaining program binders and all supporting documentation such as tribal resolutions.
  • Assist with process and maintain contract approvals in accordance with AVCP policies and procedures.
  • Assist with administrative duties such as but not limited to answering phones, supply orders, etc.
  • Assist division in all thresholds of the procurement process.


Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to travel including small planes. Must be able to work independently and have good communication and organizational skills.

EDUCATION and EXPERIENCE: High school graduate or GED is required. At least two (2) years of clerical experience. Basic knowledge of computers to include work processors and other programs pertinent to office functions. Familiarity with excel, word, power point, and basic functions of computer applications. Familiarity with the Yup'ik culture, language, and lifestyle is preferred.


CERTIFICATES, LICENSES, REGISTRATIONS: none 


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