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Support Manager Jobs in Alaska (NOW HIRING)

Girl Scouts

Membership Support Specialist

Anchorage, AK · On-site

$25/hr

The Membership Support Specialist is a customer-focused role that serves as one of the first points ... Experience in retail, customer service, inventory management, merchandising, and processing ...

Access Alaska

Program Support Specialist

Soldotna, AK · On-site

$21.21 - $22.06/hr

This includes database management, paperwork preparation, DSP support, time sheet processing, and communication with internal and external stakeholders. The ideal candidate is organized ...

ASRC

Desktop Support Engineer

Anchorage, AK

The Desktop Support Engineer is responsible for software deployment, updates, automation, and ... Prepare and manage system-wide updates for all levels of IT hardware. * Work closely with ...

TDL Staffing, Inc.

Office Manager

Anchorage, AK · On-site

$25/hr

In this role, you'll help keep the office running efficiently by coordinating facilities, managing schedules, supporting meetings and events, and serving as a central resource for employees, vendors ...

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Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Alaska

Support Manager information

See Alaska salary details

$24.2K

$73.1K

$130.3K

How much do support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for support manager in Alaska is $73,124.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $98,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Alaska?

The most popular types of Support jobs in Alaska are:

What cities in Alaska are hiring for Support Manager jobs?

Cities in Alaska with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,124 per year, or $35.2 per hour.

Front Office Coordinator | Customer Service & Administrative Support

Interior Alaska Roofing, Inc.

Fairbanks, AK • On-site

$16.50 - $21.50/hr

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Position Overview
We are seeking a friendly, organized, and dependable Front Office Coordinator to serve as the first point of contact for customers and visitors. This role combines reception, administrative support, customer service, and estimate request coordination. The ideal candidate is professional, detail-oriented, and able to manage multiple tasks while providing exceptional customer service.
Key Responsibilities
  • Answer and direct incoming phone calls in a professional and courteous manner.
  • Greet customers, vendors, and visitors.
  • Receive and process incoming estimate requests.
  • Receive and process incoming customer payments.
  • Gather customer information and schedule appointments or consultations as needed.
  • Manage office communications, including emails, messages, and correspondence.
  • Maintain customer records and office files.
  • Assist with data entry, document preparation, and general administrative tasks.
  • Coordinate schedules and support office operations.
  • Process incoming and outgoing mail and deliveries.
  • Maintain a clean, organized, and welcoming reception area.
  • Support management and team members with special projects and administrative duties.

Qualifications
Required
  • High school diploma or equivalent.
  • Previous experience in customer service, reception, or administrative support.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency with Microsoft Office and general computer applications.
  • Professional appearance and positive attitude.

Preferred
  • Experience in construction, contracting, home services, or a related industry.
  • Experience scheduling appointments and handling customer inquiries.
  • Familiarity with CRM or customer management software.

Skills & Competencies
  • Customer Service Excellence
  • Professional Phone Etiquette
  • Time Management
  • Attention to Detail
  • Organization
  • Problem Solving
  • Team Collaboration
  • Dependability

Benefits
  • Paid time off
  • Health insurance (if applicable)
  • Retirement plan
  • Professional development opportunities
  • Friendly and supportive work environment

Why Join Us?
We're looking for someone who enjoys helping people, staying organized, and keeping an office running smoothly. You'll play a key role in creating a positive experience for our customers and supporting a successful team. For the right candidate, we are open to discussing full time and part time for this position.

Apply