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Support Manager Jobs in Alaska (NOW HIRING)

Global Credit Union

IM Service Support Manager

Anchorage, AK · On-site

$109K - $191K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... high quality support across all technology services. Oversee Service Desk, Problem Management, and Transition & Change teams to ensure timely triage, resolution, and continuous improvement of ...

Global Credit Union

Senior Production Processor

Anchorage, AK · On-site

$63K - $99K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mortgage Production Support Manager Primary Functions: Provide loan file coverage for processors on PTO. Develop ongoing training to support both onboarding and continuing education efforts within ...

Hawk Group

Aviation Maintenance Tech

Anchorage, AK · On-site

$53.11/hr

Support manager or senior staff as directed and act as an informal resource for colleagues with less experience Skills and Qualifications * Valid Airframe and Powerplant (A&P) certificate

GovernmentJobs.com

IT Client Support Specialist 2

Anchorage, AK · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

IT Client Support Specialist 2 The Department of Military and Veterans Affairs (DMVA), Division of ... Remote work may be permitted up to two days a week, subject to the hiring manager's approval, and ...

State of Alaska

IT Client Support Specialist 2

Juneau, AK · On-site

$31.54/hr

  • Medical

  • Retirement

Dive into diagnostic tools and endpoint management software, learning as you go and expanding your IT expertise. * Keep Us Organized: Handle essential administrative tasks, from documentation and ...

Home Depot

Store Support

Anchorage, AK

$15.25 - $19.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Anchorage, AK · On-site

$15.25 - $19.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Anchorage, AK

$15.25 - $19.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Fairbanks, AK · On-site

$15.50 - $19.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Kenai, AK · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Alaska

Support Manager information

See Alaska salary details

$24.2K

$73.1K

$130.3K

How much do support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for support manager in Alaska is $73,124.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $98,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Alaska?

The most popular types of Support jobs in Alaska are:

What cities in Alaska are hiring for Support Manager jobs?

Cities in Alaska with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,124 per year, or $35.2 per hour.

IM Service Support Manager

Global Credit Union

Anchorage, AK • On-site

$109K - $191K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Primary Functions: Direct and mature the credit union's enterprise service delivery function, ensuring exceptional end user experience, operational stability, and high quality support across all technology services. Oversee Service Desk, Problem Management, and Transition & Change teams to ensure timely triage, resolution, and continuous improvement of technology incidents and problems in a hybrid cloud environment. Partner closely with Agile delivery teams to ensure operational readiness, smooth transitions, and alignment between product development and production support.
Duties and Responsibilities:
  1. Champion end user experience by ensuring service quality, responsiveness, and satisfaction across all technology support channels, including reporting on service performance and user experience trends.
  2. Ensure credit union and departmental policies, standards, and regulatory requirements are consistently followed.
  3. Develop, maintain, and continuously improve Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) aligned to business expectations.
  4. Direct Problem Management practices to identify root causes, eliminate recurring issues, and drive long term service stability.
  5. Direct Transition & Change Management processes to ensure safe, predictable, and well communicated changes across hybrid cloud environments.
  6. Represent IM Operations within Enterprise Architecture and Agile Product Development programs, ensuring these teams understand and apply the transition framework and that all project transitions incorporate required operational readiness activities.
  7. Own the Major Incident Response Program and assure leadership during major incident responses, ensuring structured coordination, communication, escalation, and timely restoration of services, including post incident reviews and continuous program improvement.
  8. Foster a high performance culture through coaching, mentoring, and development of Service Desk and Service Delivery staff.
  9. Perform other duties as assigned.

Qualifications
Education: Bachelor's degree in Computer Information Systems, Information Technology, or related field.
Creditable Experience in Lieu of Education: Equivalent Combination of experience, management background, and relevant technology or ITIL certifications.
Experience/Skills: (Modern, industry-aligned expectations) Five to seven years of experience in IT service delivery, technical support, or related operational roles. Three or more years in a leadership or supervisory capacity within an IT support or service delivery environment. Experience managing or contributing to Service Desk, Problem Management, Change/Transition Management, or Major Incident Response functions. Familiarity with ITSM frameworks such as ITIL (ITIL 4 preferred). Experience working within or alongside Agile delivery teams, with an understanding of how service delivery functions integrate into Agile product lifecycles. Ability to interpret service delivery metrics and use them to drive improvements in user experience and service quality. Strong communication, collaboration, and stakeholder management skills, with the ability to work effectively across technical and non technical teams. General understanding of hybrid cloud environments and modern enterprise support models. Demonstrated ability to lead teams, coach staff, and foster a high performance culture. On call availability required.
Tenure: Not applicable
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 05
$109,361 - $191,554 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

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