Support Integration Services Jobs (NOW HIRING)

Req ID: 381391 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior MuleSoft Integration Engineer to join our team in Plano, Texas (US-TX), United States (US).

Position Summary

NTT DATA's State, Local, and Education (SLED) Division is seeking a Senior MuleSoft Integration Lead - Production Support & Integration Services to provide hands-on technical leadership for the Texas Department of Information Resources (TX-DIR) Public Cloud Manager account. This role combines solution architecture, API development, production operations, integration governance, DevOps oversight, and stakeholder engagement. The successful candidate will own the operational health of the MuleSoft platform while leading the design, enhancement, deployment, monitoring, and long-term sustainment of enterprise integrations.

Location: Remote (some travel to client site required)

Primary Responsibilities

       Provide hands-on technical leadership for MuleSoft development, architecture, troubleshooting, and production support.

       Serve as the technical lead for MuleSoft developers, offshore teams, vendors, and client technical resources.

       Lead architecture, design, development, testing, deployment, monitoring, and support of MuleSoft APIs and integration services.

       Own production stability, participate in Sev1/Sev2 incident response, lead root cause analysis, and drive permanent corrective actions.

       Review and optimize existing APIs, CI/CD pipelines, repositories, runtime environments, and operational processes.

       Establish standards for logging, monitoring, alerting, exception handling, API versioning, security, and deployment governance.

       Perform architecture reviews, design reviews, code reviews, release readiness assessments, and operational readiness reviews.

       Develop and maintain runbooks, integration inventories, API catalogs, architecture diagrams, dependency maps, deployment guides, and knowledge-transfer documentation.

       Drive API governance, reusable integration patterns, technical debt reduction, and continuous improvement initiatives.

       Provide executive-level technical status, risks, recommendations, and remediation plans.

Operational Accountability

       Own API availability, deployment quality, MTTR improvement, release success rate, SLA compliance, and reduction of recurring incidents.

       Participate in scheduled on-call rotations, maintenance windows, and emergency production support.

Key Deliverables

       API Catalog and Integration Inventory

       Architecture Diagrams and Interface Specifications

       Operational Runbooks and Support Procedures

       Deployment and Rollback Documentation

       Known Error Database and Technical Debt Register

       Knowledge Transfer Materials and Executive Status Reports

Required Experience

• 5+ years of experience designing, developing, and supporting APIs and integrations using REST, SOAP, JSON, XML, DataWeave 2.x, and RAML/OpenAPI.
• 4+ years of experience with the MuleSoft Anypoint Platform, including API Manager, Runtime Manager, Exchange, CloudHub 2.0 and/or Runtime Fabric.
• 3+ years of experience implementing and supporting CI/CD pipelines using Git, Azure DevOps, Jenkins, GitHub Actions, or similar DevOps toolsets.
• 3+ years of experience supporting production environments, including monitoring, performance tuning, deployment governance, release validation, incident management, and root cause analysis (RCA).
• 3+ years of experience implementing API security controls, including OAuth 2.0, JWT, Mutual TLS (mTLS), API security policies, secrets management, and certificate management.

Nice to Have

• 2+ years of experience integrating with Salesforce.
• 2+ years of experience integrating with ServiceNow.
• Experience with enterprise cloud modernization initiatives
• Experience working in State Government, Public Sector, or highly regulated environments.
• MuleSoft certifications such as MuleSoft Certified Developer (MCD) or MuleSoft Certified Integration Architect (MCIA).

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $122,648 to 227,125. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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