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Support Group Jobs (NOW HIRING)

Pathfinder Services

Group Home Manager

Huntington, IN · On-site

$20.09/hr

You will also help teach and support staff who work in the homes. As a Group Home Manager at Pathfinder, You Will: Help People Have Good Lives * Make sure each person's support plan is followed every ...

Pathfinder Services

Group Home Manager

Wabash, IN · On-site

$20.09/hr

You will also help teach and support staff who work in the homes. As a Group Home Manager at Pathfinder, You Will: Help People Have Good Lives * Make sure each person's support plan is followed every ...

Pathfinder Services

Group Home Manager

Plymouth, IN · On-site

$20.09/hr

You will also help teach and support staff who work in the homes. As a Group Home Manager at Pathfinder, You Will: Help People Have Good Lives * Make sure each person's support plan is followed every ...

Pathfinder

Group Home Manager

Plymouth, IN · On-site

$20.09/hr

You will also help teach and support staff who work in the homes. As a Group Home Manager at Pathfinder, You Will: Help People Have Good Lives * Make sure each person's support plan is followed every ...

YMCA of the East Bay

Group Assistant

Oakland, CA · On-site

The Group Assistant will actively support Group Leaders in supervising students to ensure their physical and emotional safety. They will support with the facilitation of daily activities that are ...

YMCA

Group Assistant

Richmond, CA · On-site

The Group Assistant will actively support Group Leaders in supervising students to ensure their physical and emotional safety. They will support with the facilitation of daily activities that are ...

Royal American

GROUP BENEFITS PRODUCER

Panama City, FL · On-site

$45K - $50K/yr

Support Group Benefits and other sales efforts through a mutual referral network to cross sell qualifying business. * Adhere to agency standards for workflows, procedures and utilization of the ...

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Support Group information

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$11

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$26

How much do support group jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for support group in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a support group?

Support groups are gatherings of people who share a common experience, challenge, or condition and come together to provide each other with emotional support, practical advice, and encouragement. These groups can be led by a trained facilitator or peer-led, and they often meet in person or online. Support groups can focus on a wide range of topics, such as mental health, chronic illnesses, addiction recovery, or coping with loss. The main goal is to create a safe and supportive environment where members can share their experiences and learn from others facing similar situations.

What are the key skills and qualifications needed to thrive as a support group facilitator, and why are they important?

To thrive as a Support Group Facilitator, you need a background in counseling, social work, or psychology, often supported by relevant degrees or certifications. Familiarity with group management tools, virtual meeting platforms, and confidentiality protocols is typically required. Outstanding active listening, empathy, and conflict resolution skills help create a safe and supportive environment for participants. These abilities are crucial for fostering trust, guiding discussions effectively, and ensuring participant well-being.

What are some of the most common challenges faced by professionals facilitating support groups, and how can they be addressed?

Facilitators of support groups often encounter challenges such as managing diverse group dynamics, maintaining confidentiality, and encouraging participation from quieter members. To address these, it's important to establish clear ground rules, foster a safe and respectful environment, and use active listening techniques. Regular training in conflict resolution and group facilitation can also help professionals navigate difficult situations and support all members effectively.

What is the difference between Support Group vs Support Specialist?

AspectSupport GroupSupport Specialist
CredentialsVaries; often no formal certification requiredTypically requires certifications like CompTIA A+ or customer service training
Work EnvironmentTeam-based, collaborative settings, often in healthcare or community servicesIndividual or team-based roles in IT, customer service, or technical support
Employer & IndustryHealthcare, community organizations, social servicesIT companies, tech support firms, customer service departments
Search & Comparison IntentUnderstanding roles in support and assistanceTechnical support, troubleshooting, customer service roles

The main difference is that Support Groups are often community or healthcare-based teams providing assistance, while Support Specialists focus on technical or customer support roles within organizations. Support Groups emphasize collaborative, often non-technical support, whereas Support Specialists typically require technical skills and certifications to troubleshoot and resolve issues.

More about Support Group jobs

What cities are hiring for Support Group jobs?

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What states have the most Support Group jobs?

States with the most job openings for Support Group jobs include:

What job categories do people searching Support Group jobs look for?

The top searched job categories for Support Group jobs are:

Support Group jobs near you
Infographic showing various Support Group job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Group Sales Coordinator

Cincinnati, OH

Cincinnati Zoo & Botanical Garden
Museums and Historical Sites • 201 - 500 employees
Learn more about Cincinnati Zoo & Botanical Gardenexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Support the Group Sales team by managing administrative tasks from booking through visit completion, including quotes, contracts, invoicing, ticket fulfillment, and follow-up.

  • Serve as a key point of contact for booked groups and inquiries, facilitating communication and ensuring smooth visits.

  • Lead the Zoo's birthday party program, including scheduling, coordination, quality assurance, and supervising team members.

Cincinnati Zoo & Botanical Garden rating

6.9

Company rating: 6.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary: The Group Sales Coordinator is responsible for the administrative and support functions within the Group Sales team, which is responsible for generating revenue and delivering INSPIRED wildlife experiences through the sale of group admission tickets and related products to corporations, businesses, community organizations, travel partners, and other organized non-school groups visiting the Cincinnati Zoo amp; Botanical Garden.
Serving as a key point of contact for booked groups and group sales inquiries, the Coordinator supports the Group Sales Manager throughout the sales and visit-planning process. Job functions include handling guest correspondence, delivering customized ticket packages, hosting day-of zoo experiences, handling third-party ticket administration, and leading our birthday party program.
Responsibilities/Duties (including, but are not limited to):
Group Sales Support amp; Client Service
  • Facilitate excellent communication with new prospects, repeat/booked clients, and internal departments to ensure smooth visits for all groups. Always represents the zoo with professionalism and positivity.
  • Support client retention efforts through timely follow-up to group inquiries, customized recommendations and added value offerings, proactive communication, and exceptional service before, during, and after visits.
  • Collaborate with all internal departments, ensuring the Zoo’s preparedness for group arrivals.
  • Work closely with Visitor Experience to troubleshoot guest concerns and operational issues, escalating complex sales or service matters to the Group Sales Manager, as appropriate.
Sales Administration amp; Fulfillment
  • Manage the administrative fulfillment of group sales from booking through visit completion, including quotes, contracts, invoicing/payments, ticket fulfillment, visit details, internal communication and Event Memo calendar updates, inventory, sponsorship deliverables, and post-visit follow-up.
  • Maintain accurate and timely customer, sales, and activity records in CRM and assist with sales reporting, tracking, and performance metrics.
Ticket amp; Partner Administration
  • Work closely with Zoo's Private Event amp; Catering partner, SSA, to generate group plans and tickets.
  • Handle administrative elements of third-party and other retail ticket distribution programs.
Birthday Party Program amp; Team Leadership
  • Lead the Zoo's birthday party program, including scheduling, customer and internal communication, day-of-coordination, quality assurance, enhancing the experience, and growing revenue.
  • Supervise, schedule, train, and support Birthday Party Coordinators, ensuring consistent service standards and a positive guest experience.
Operational Support amp; Continuous Improvement
  • Maintain Group Sales procedures, resources, templates, and training materials to support consistent and efficient operations.
  • Assist the Group Sales Manager in building efficiencies, enhancing the visitor experience, and implementing industry best practices.
  • Provide support for the Special Events Team, as needed.
  • Perform other duties and special projects that support group sales objectives and the Zoo's mission.
DESIRED QUALIFICATIONS
Education amp; Experience
  • Degree or relevant coursework in Business, Sales, Marketing, Communications, Hospitality, Tourism, or related field is preferred.
  • Proven experience in similar role, administration and/or a customer-facing role is ideal.
  • Previous leadership, supervisory, or team coordination experience preferred.
  • Excellent computer skills required; Familiarity with ticketing, database, CRM systems a plus (i.e. Gateway’s Galaxy and Microsoft Dynamics).
  • Equivalent combinations of education and experience sufficient to successfully perform the essential duties of the job will be considered.
Required Knowledge, Skills amp; Abilities
  • Demonstrated understanding and acceptance of the Core Values and Behaviors of the Cincinnati Zoo amp; Botanical Garden. Lives these on a day-today basis, “Modeling the Way” for others.
  • Have a demonstrated affinity for the Mission of the Cincinnati Zoo amp; Botanical Garden.
  • Customer service and continuous improvement mindset to always enhance the experience for attendees.
  • Excellent attention to detail, project management and interpersonal amp; organizational skills.
  • The ability to meet deadlines and shift priorities in a rapidly changing environment.
  • Must be able to work independently with little supervision but also collaborate in a team setting.
  • Strong oral and written communication skills; strong organizational, teamwork, and customer service skills are essential.
  • Requires a positive individual who is highly professional, motivated, proactive, and helpful, who is able to gain cooperation through expertise, credibility, and building positive working relationships.
  • Appropriate professional appearance, attitude and personality to work effectively with Zoo staff members, guests and the public. Be timely and reliable in attendance and performance.
Working Conditions/Other Requirements
  • Employment is contingent upon successful completion of a post-offer, pre-employment drug amp; nicotine screen, TB test, and background check.
  • While performing the duties of the job, the incumbent is regularly required to stand, walk, and perform physical labor to assist with event set-up.
  • The candidate may be exposed to outside weather conditions.
  • Must be able to lift/move/carry up to 35 pounds without assistance.
  • Must possess a valid driver’s license and be insurable to drive a Zoo vehicle.
  • Ability to work nights/weekends/holidays and long hours, when required for events.
  • Must also have manual dexterity to use a computer mouse and keyboard.
Position Details: This position is full-time, hourly/non-exempt, and eligible for the Zoo's benefit programs for non-union employees at the first of the month following date of hire. We offer a comprehensive benefits package that supports employee “Total-Well-Being,” including affordable medical dental amp; vision coverage; 401(k) plan with company match; flexible spending accounts; company-paid disability amp; life insurance; generous paid time off (PTO), park discounts and free passes.
To apply for this position: Cover letter and resume should be attached to your online application.

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