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Support Group Jobs (NOW HIRING)

ITech Recruiting

Applications Support

New York, NY

First Line Support Analyst A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group. The candidate must have a minimum of 3 years ...

Hilton Albany

Director of Group Sales

Albany, NY · On-site

$110K/yr

Mentor and support Group Sales Managers and other sales team members as applicable. Qualifications * Bachelor's degree in Hospitality Management, Business, Marketing, or related field preferred.

Hilton Albany

Director of Group Sales

Albany, NY

$110K/yr

Mentor and support Group Sales Managers and other sales team members as applicable. Qualifications * Bachelor's degree in Hospitality Management, Business, Marketing, or related field preferred.

Pathfinder

Group Home Manager

Huntington, IN

$19.50/hr

You will also help teach and support staff who work in the homes. As a Group Home Manager at Pathfinder, You Will: Help People Have Good Lives * Make sure each person's support plan is followed every ...

Pathfinder Services

Group Home Manager

Huntington, IN · On-site

$19.50/hr

You will also help teach and support staff who work in the homes. As a Group Home Manager at Pathfinder, You Will: Help People Have Good Lives * Make sure each person's support plan is followed every ...

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How much do support group jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for support group in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Group Facilitator, and why are they important?

To thrive as a Support Group Facilitator, you need a background in counseling, social work, or psychology, often supported by relevant degrees or certifications. Familiarity with group management tools, virtual meeting platforms, and confidentiality protocols is typically required. Outstanding active listening, empathy, and conflict resolution skills help create a safe and supportive environment for participants. These abilities are crucial for fostering trust, guiding discussions effectively, and ensuring participant well-being.

What are support groups?

Support groups are gatherings of people who share a common experience, challenge, or condition and come together to provide each other with emotional support, practical advice, and encouragement. These groups can be led by a trained facilitator or peer-led, and they often meet in person or online. Support groups can focus on a wide range of topics, such as mental health, chronic illnesses, addiction recovery, or coping with loss. The main goal is to create a safe and supportive environment where members can share their experiences and learn from others facing similar situations.

What are some of the most common challenges faced by professionals facilitating support groups, and how can they be addressed?

Facilitators of support groups often encounter challenges such as managing diverse group dynamics, maintaining confidentiality, and encouraging participation from quieter members. To address these, it's important to establish clear ground rules, foster a safe and respectful environment, and use active listening techniques. Regular training in conflict resolution and group facilitation can also help professionals navigate difficult situations and support all members effectively.

What is the difference between Support Group vs Support Specialist?

AspectSupport GroupSupport Specialist
CredentialsVaries; often no formal certification requiredTypically requires certifications like CompTIA A+ or customer service training
Work EnvironmentTeam-based, collaborative settings, often in healthcare or community servicesIndividual or team-based roles in IT, customer service, or technical support
Employer & IndustryHealthcare, community organizations, social servicesIT companies, tech support firms, customer service departments
Search & Comparison IntentUnderstanding roles in support and assistanceTechnical support, troubleshooting, customer service roles

The main difference is that Support Groups are often community or healthcare-based teams providing assistance, while Support Specialists focus on technical or customer support roles within organizations. Support Groups emphasize collaborative, often non-technical support, whereas Support Specialists typically require technical skills and certifications to troubleshoot and resolve issues.

More about Support Group jobs
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What states have the most Support Group jobs? States with the most job openings for Support Group jobs include:
What job categories do people searching Support Group jobs look for? The top searched job categories for Support Group jobs are:
Support Group jobs near you

HVAC Technical Support Group - FT

KKT Chillers USA

Wood Dale, IL

$37K - $46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Experienced HVAC-R / Chiller Technician

KKT chillers is a global supplier of process fluid chillers and has provided customers with specialized cooling solutions for more than 30 years.

We have an immediate opening for an experienced HVAC - Refrigeration technician to join our Technical Service team!

The ideal candidate would have 3-5 years of hands-on experience working with process fluid chillers or similar commercial refrigerant equipment.

The core responsibilities of this position are as follows:

· Provide prompt, courteous and professional support to our customers and contracted service providers working on our behalf

· Communicate with team members and outside service vendors to ensure the quality of services performed. Our goal is for all work to be completed correctly the first time - eliminating the need for call backs / repeat visits.

· Provide timely updates of any findings, follow-up work, or parts needed for Warranty, Contract or T&M calls - noting the urgency of the repair and any downtime that may be required.

· Assist with inspections of incoming products, programming controllers, testing / repairing equipment and assisting Quality Coordinator with root cause analysis of returned products.

General Tasks are, but not limited to:

  • Assist and support our US based service team with any Technical, Quality or Engineering related issues.
  • Provide after-hours technical phone support (via 24-hour hotline) on a rotating schedule (typically 1 week per month).
  • Accurately complete all paperwork so that any warranty claims are traceable to the correct work order / serial number as applicable.
  • Make travel arrangements and coordinate service visits for startup of new equipment, assist with escalated service events or warranty service repairs.
  • Ensure timely and accurate reporting of all service events, startups and warranty service repairs. Including providing detailed and accurate trip reports for any site visits.
  • Ensure all checklists (Pre-startup, Commissioning and Planned Maintenance) are reviewed and uploaded to our Service Database.
  • Answer phones and retrieve voicemails.
  • Read and respond to emails.
  • Represent KKT chillers in a professional manner while interacting with our customers.
  • Adhere to our company’s ISO requirements and procedures.
  • Other duties as assigned.

Personal Skills

  • Self-Starter, able to work with minimum supervision.
  • Performance driven - willing to seek answers, solve issues, learn new requirements.
  • Strong technical capabilities
    • Ability to read and understand drawings, schematics and other technical documentation to support our equipment.
    • Experience troubleshooting and making repairs to HVAC-R equipment
    • Experience with troubleshooting, diagnosing and making repairs to electrical equipment and working with industrial controls.
    • Familiarity with Programmable Logic Controllers (PLCs)
    • Experience working with closed loop, pressurized fluid systems
    • Experience with chillers and/ or other industrial equipment.
  • Exceptional communication skills, written and verbal
  • Working knowledge of MS office products (Excel, Word, PowerPoint, Access, etc.)
  • Experience with Salesforce and QuickBooks
  • Team oriented, but also independent whenever required
  • Minimum 2-year degree or at least 3-5 years in a similar position in the chiller industry.
  • HVAC-R certification
  • EPA Certification - Universal
  • Valid Driver’s license
  • Office - 85% / Travel - 15%

Education / General Requirements

Travel

We offer

· Full time salaried position with a competitive salary

· 401K with a 4% company match

· Excellent benefits including BCBSIL PPO or HMO, vision, dental, disability and life insurance

· Paid vacation, personal days and 10 holidays a year

· Tools and equipment necessary to perform job duties

· Opportunity to work with a growing company