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Support Engineer Jobs in Austin, TX (NOW HIRING)

Charles Schwab Inc.

Production Support Engineer

Austin, TX · On-site

$48.08 - $55.29/hr

As a Production Support Engineer within the Schwab Data organization, you will play a critical role in ensuring the stability and reliability of enterprise data platforms operating at scale in a ...

Charles Schwab

Production Support Engineer

Austin, TX

$41.75 - $54.25/hr

As a Production Support Engineer within the Schwab Data organization, you will play a critical role in ensuring the stability and reliability of enterprise data platforms operating at scale in a ...

Saronic Technologies

Field Support Engineer

Austin, TX · On-site

Job Overview We are seeking a Field Support Engineer to ensure the operational success of Saronic's autonomous systems in customer environments. This role is focused on software readiness, system ...

Apar Technologies

Jira Support Engineer

Austin, TX · On-site

$52.25 - $68.50/hr

Atlassian cloud Jira Support Engineer / Jira Administrator with Development Location: Austin, TX Job Type: Contract / Full Time Notes from Hiring Manager: Key Skills: Jira Admin, Groovy Scripting ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

Saronic Technologies

Field Support Engineer

Austin, TX · On-site

The Field Support Engineer role focuses on ensuring the operational success of Saronic's autonomous systems by providing software readiness, system stability, troubleshooting, and customer mission ...

Saronic Technologies

Field Support Engineer

Austin, TX · On-site

They are seeking a Mission Support Software Engineer to ensure the operational success of their autonomous systems in customer environments, focusing on software readiness, system stability, and ...

Orbotech

Customer Support Engineer

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

INSPYR Solutions

Support Engineer - Security

Austin, TX · On-site

$50 - $54/hr

Support Engineer - Security Location: Austin, TX - hybrid Duration: 6 months, possible long-term extensions Compensation: $50-54/hr Skillset / Experience: THE OPPORTUNITY FOR YOU You will play a key ...

KLA Corporation

Customer Support Engineer - PCB

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer - PCB

Austin, TX

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA

Customer Support Engineer - PCB

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer

Austin, TX

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

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Showing results 21-40

All JobsSupport Engineer JobsSupport Engineer Jobs in Austin, TX

Support Engineer information

See Austin, TX salary details

$16

$39

$67

How much do support engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for support engineer in Austin, TX is $39.52, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
What are popular job titles related to Support Engineer jobs in Austin, TX? For Support Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Austin, TX look for? The top searched job categories for Support Engineer jobs in Austin, TX are:
What cities near Austin, TX are hiring for Support Engineer jobs? Cities near Austin, TX with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Austin, TX as of July 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 92% In-person, 3% Hybrid, and 5% Remote job distribution, with an average salary of $82,201 per year, or $39.5 per hour.
Production Support Engineer

Production Support Engineer

Charles Schwab Inc.

Austin, TX • On-site

$48.08 - $55.29/hr

Full-time

Posted 29 days ago

Job description

Your Opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
Schwab Technology Services enables how clients manage their money by delivering innovative, reliable technology that expands access to investing and financial planning. Within this environment, Schwab's Google Cloud Data & Analytics ecosystem powers firmwide insights across critical businesses including finance, risk, and brokerage-making data availability, reliability, and performance essential.
As a Production Support Engineer within the Schwab Data organization, you will play a critical role in ensuring the stability and reliability of enterprise data platforms operating at scale in a cloud environment. This opportunity centers on maintaining the operational health of large-scale data pipelines and analytics services, where your ability to quickly diagnose issues, drive root cause resolution, and improve system resilience directly impacts business outcomes and decision-making. You will collaborate closely with data engineering, platform engineering, and business stakeholders to ensure production readiness, optimize operational processes, and continuously improve system performance as data complexity and demand grow.
In this role, you will apply strong analytical thinking and problem-solving skills to monitor and support batch and streaming workloads, proactively identify risks, and enhance observability across the platform. You will contribute to building more efficient, automated, and scalable support processes while strengthening incident response practices and operational discipline. Your work will help ensure data integrity, availability, and trust across the enterprise while developing your expertise in cloud-based data ecosystems and modern data engineering operations.
What you have
Required Qualifications
  • Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
  • 2-3+ years of experience in production support, operations, or reliability engineering within data analytics, data engineering, or data warehouse environments
  • Hands-on experience with cloud-based data platforms and services (e.g., BigQuery, Dataflow, Pub/Sub, Airflow or equivalent)
  • Experience supporting ETL or data pipeline workloads in production environments
  • Strong SQL skills for data analysis, validation, and troubleshooting
  • Working knowledge of Python or scripting languages for automation and operational efficiency
  • Experience with job scheduling and orchestration tools (e.g., Control-M, Cloud Composer, or equivalent)
  • Familiarity with CI/CD tools (e.g., GitHub) and deployment workflows
  • Understanding of monitoring, alerting, and incident management practices in production systems
  • Demonstrated ability to troubleshoot complex issues, perform root cause analysis, and drive resolution in a timely manner

Preferred Qualifications
  • Experience working in financial services or regulated environments with exposure to data governance and operational controls
  • Experience implementing automation or operational tooling to improve system efficiency and reduce manual intervention
  • Exposure to cloud-based observability, monitoring, and reliability engineering practices at scale
  • Experience collaborating across cross-functional engineering and business teams in a fast-paced environment

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

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