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Support Developer Jobs in Prosper, TX (NOW HIRING)

ExtraHop

Support Engineer I - Dallas, TX

Dallas, TX

Position Summary We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role-you will advance your career as a support engineering ...

Apex Systems

Application Support Engineer

Coppell, TX · On-site

Job#: 3045416 Application Support Engineer || Hybrid in Jersey City or Dallas The Development ... DevOps practices, including CI/CD pipelines, infrastructure as code, and automation frameworks

Trend Micro

Sr. Technical Support Engineer

Irving, TX · Hybrid

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

Northern Base

Linux Support Engineer

Addison, TX · On-site

Release Automation * DevOps Practices Preferred Experience: * 7+ years of hands-on Linux experience * Strong experience with Linux production support and troubleshooting * Experience developing and ...

Sarian, Inc.

L3 Production support

Plano, TX · On-site

L3 Production support with application monitoring tool knowledge * L3 Production Services Lead able to work independently and drive resolution of complex issues. * Strong analytical skills required ...

Vizient, Inc.

Development Support Engineer

Irving, TX · On-site

$77K - $135K/yr

... DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and ... Experience supporting enterprise applications, cloud-hosted services, integrations, APIs, reporting ...

Vizient

Development Support Engineer

Irving, TX

$77K - $135K/yr

... DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and ... Experience supporting enterprise applications, cloud-hosted services, integrations, APIs, reporting ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

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Showing results 21-40

All JobsSupport Developer JobsSupport Developer Jobs in Prosper, TX

Support Developer information

See Prosper, TX salary details

$35

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How much do support developer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for support developer in Prosper, TX is $61.64, according to ZipRecruiter salary data. Most workers in this role earn between $41.83 and $73.32 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Prosper, TX?

For Support Developer jobs in Prosper, TX, the most frequently searched job titles are:

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The top searched job categories for Support Developer jobs in Prosper, TX are:

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Support Developer jobs near you

Support Engineer I - Dallas, TX

ExtraHop

Dallas, TX

Full-time

Posted 21 days ago

Job description

Position Summary
We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role-you will advance your career as a support engineering professional while simultaneously increasing your knowledge and hands-on experience with networking infrastructure as a service. You will regularly support  interesting and challenging technical matters and questions and bring clarity to our customers as they leverage our tools to secure their networks in an ever-changing security threat landscape.

Key Responsibilities
As a member of the Global Support Engineering team, you will work with customers to resolve technical issues with our product(s) using a variety of internal resources and provide data analysis to understand and troubleshoot systems. Your day-to-day responsibilities could include any of the following:

  • Provide hardware and firmware deployment support for our appliances.
  • Actively participate in Knowledge Centered Services (KCS) by learning from documented knowledge and contributing to discussions.
  • Engage in troubleshooting activities, following guidance and existing documentation.
  • Assist with the initial stages of ticket handling and escalate when necessary.
  • Work collaboratively with more experienced engineers and cross functional teams to gain deeper insights into complex issues.
  • Assist customers with configuration of network infrastructure, virtualization, and third-party integrations.
  • Assist customers with hardware support and replacement.
  • Utilize a ticketing system to update, communicate, and move work items to completion.
  • Act as the single point of contact for customer questions and concerns.
  • Communicate with customers in a highly professional manner via various channels including phone, ticketing system, and video conferencing.
  • Pair your existing knowledge with a continuous learning mindset to elevate your service to our customers while being a force-multiplier to your colleagues.
  • Attend regular "in-office" meetings (limited to no more than monthly) and annual in-office training sessions

Required Qualifications

  • Two years of experience in B2B Technical Support -this is not an entry-level position.
  • In-depth knowledge of the OSI Model.
  • Understanding of network infrastructure routing and switching concepts.
  • Excellent customer service, organizational, and documentation skills.
  • Work cooperatively with others within the organization and other cross-functional stakeholders.
  • Work well in fast-paced, high-stress environments.
  • Has predictable, reliable attendance

Preferred Qualifications

  • Experience with Unix/Linux-based operating systems.
  • An understanding of cybersecurity concepts, terminology and tools
  • Javascript familiarity and comfort.
  • Certifications in networking or infrastructure (like CompTIA Network+).
  • Certifications in Cyber Security (like CompTia Security+)

Schedule: 11am-8pm CST

The salary range for this role is $60,000 - $65,000 + bonus + benefits 

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