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Support Developer Jobs in West Virginia (NOW HIRING)

Cloudinary

VP, Global Support

Charleston, WV

$128K - $164K/yr

With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web. Cloudinary has a globally distributed ...

GDIT

WV

Software Engineering Job Qualifications: Skills: Ansible (Software), DevOps, Linux, Python ... GDIT supports CMS with new functionality development for Plan Management, Eligibility & Enrollment ...

Bürkert Fluid Control Systems

Manage incoming technical support calls,that have beenescalated fromTechnical Sales SupportI and ... Request product variations or forward on to Engineering for customization of products * Create ...

Nuclear Science & Technology (Cxxx)

WV · On-site

$114K - $234K/yr

Idaho National Laboratory is hiring a Regulatory Development and Support Engineer to work in our Regulatory Research department. Our team works a 9x80 schedule located out of our Idaho Falls facility ...

GDIT

Senior UX Developer (NIH Data Lakehouse Support)

WV · On-site +1

$110K - $149K/yr

No Senior UX Developer We are looking for a Senior UX Developer to support the NIH Data Lakehouse. This role sits at the intersection of human-centered design, data-intensive workflows, and front-end ...

U.S. Army

Army Technical Engineer (12T)

Wellsburg, WV · On-site

The technical engineer supervises or participates in construction site development in areas such as ... Provide technical support for vertical and horizontal construction projects. * Build scale models ...

Forhyre

.Net Developer - United States

Charleston, WV

You will create applications from scratch, configure existing systems and provide user support. In ... NET programming languages * Test and deploy applications and systems * Revise, update, refactor and ...

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See West Virginia salary details

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$52

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How much do support developer jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for support developer in West Virginia is $52.11, according to ZipRecruiter salary data. Most workers in this role earn between $35.34 and $61.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a Support Developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a Support Developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities in West Virginia are hiring for Support Developer jobs? Cities in West Virginia with the most Support Developer job openings:
Support Developer jobs near you
Infographic showing various Support Developer job openings in West Virginia as of July 2026, with employment types broken down into 78% Full Time, 9% Part Time, 1% Temporary, and 12% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $108,383 per year, or $52.1 per hour.
VP, Global Support

VP, Global Support

Cloudinary

Charleston, WV

$128K - $164K/yr

Full-time

Posted 22 days ago

Job description

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.

Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.

We are looking for a VP of Global Support to lead Cloudinary’s worldwide Support organization and help redefine how technical support creates value for customers and the business.

Reporting to the Chief Customer Officer, you will own the strategy, operating model, and performance of a global, follow-the-sun support organization. Beyond delivering operational excellence, you will modernize Support through AI, automation, knowledge management, and data-driven insights—transforming Support from a reactive service into a strategic customer intelligence function.

As a member of the Customer Success leadership team, you will serve as the voice of the customer, partnering closely with Engineering, Product, Customer Success, Sales, Marketing, and Executive Leadership to improve customer outcomes, influence product direction, and enable scalable growth.

This role is ideal for an executive who combines deep technical support expertise with operational excellence, organizational leadership, and a passion for leveraging AI to elevate both customer and employee experiences.

Responsibilities:

  • Define and execute Cloudinary’s global support strategy, driving customer satisfaction, retention, and operational excellence.

  • Lead and scale a high-performing global organization across multiple regions, developing leaders and building a culture of accountability, collaboration, and continuous improvement.

  • Drive the transformation of Support through AI, automation, self-service, and knowledge management to improve efficiency, customer experience, and scalability.

  • Establish and optimize operational processes, support engineering practices, escalation management, and service delivery across a follow-the-sun model.

  • Own support performance through data and metrics, including CSAT, SLA attainment, quality, productivity, deflection, and operational efficiency.

  • Partner cross-functionally with Engineering, Product, Customer Success, Solutions Engineering, Professional Services, Sales, and Marketing to resolve customer challenges and influence product improvements.

  • Represent the voice of the customer at the executive level, using customer insights to shape product strategy and business priorities.

About You:
  • 10+ years leading global technical support, developer support, support engineering, or customer success organizations in enterprise SaaS.
  • Demonstrated success scaling global, follow-the-sun support organizations during periods of rapid growth.
  • Strong operational leadership with expertise in metrics, process improvement, organizational design, and service excellence.
  • Proven experience driving AI-enabled support transformation, including conversational AI, automation, knowledge management, and LLM-powered workflows.
  • Deep technical credibility, with the ability to engage effectively on APIs, SDKs, integrations, and complex technical issues.
  • Exceptional executive communication and cross-functional leadership skills.
  • Experience leading distributed, multicultural teams supporting enterprise and developer audiences.
  • Bachelor’s degree in Engineering, Computer Science, Business, Information Systems, or equivalent practical experience.
Nice to Have:

  • Experience with developer platforms, APIs, cloud infrastructure, digital asset management, or enterprise SaaS.

  • Contributions to customer support thought leadership, developer communities, or support operations best practices.

#LI-BP1


We have you in mind. As an employee, you will experience many benefits, including:

Awesome technology
Top-talent peers
100% sponsored medical, dental, and vision plans for employees & family
HSA company contribution
Matching 401k program
Robust vacation & wellness policy
Annual development stipend
Catered lunches or a food stipend

Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.