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Software Engineer L1 Jobs in West Virginia (NOW HIRING)

Zayo

IPTAC Engineering Technician

Charleston, WV

$26.92 - $41.39/hr

The IPTAC Engineering Technician will lead major incident troubleshooting, engage directly with ... software, and configuration trends to proactively reduce service issues. * Troubleshoot fiber/L1 ...

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Software Engineer L1 information

What is a Software Engineer L1?

A Software Engineer L1, or Level 1 Software Engineer, is an entry-level position for individuals who have recently graduated or have limited professional experience in software development. L1 engineers typically work under the guidance of more experienced team members and are responsible for writing code, fixing bugs, and learning best practices in software engineering. They are expected to be proficient in at least one programming language and to contribute to projects while continuing to develop their technical and collaboration skills. This role serves as the foundation for career growth within the field of software engineering.

What are the key skills and qualifications needed to thrive as a Software Engineer L1, and why are they important?

To thrive as a Software Engineer L1, you need a solid understanding of programming fundamentals, algorithms, data structures, and a relevant degree or equivalent experience. Familiarity with source control systems like Git, integrated development environments (IDEs), and basic knowledge of software development methodologies are typically required. Strong analytical thinking, teamwork, and effective communication help new engineers adapt quickly and collaborate within development teams. These skills enable efficient problem-solving, high-quality code, and seamless integration into professional software projects.

What are some common challenges faced by Software Engineer L1s during their first year on the job?

Software Engineer L1s often encounter challenges such as adapting to new codebases, learning internal tools and processes, and effectively communicating with more experienced team members. Balancing the pressure to deliver results with the need to ask questions and seek help can also be difficult. However, most organizations provide mentorship and onboarding resources to help L1 engineers overcome these hurdles, and regular code reviews offer valuable learning opportunities. Building strong relationships with teammates and proactively seeking feedback can accelerate both technical and professional growth.

What job categories do people searching Software Engineer L1 jobs in West Virginia look for?

The top searched job categories for Software Engineer L1 jobs in West Virginia are:

What cities in West Virginia are hiring for Software Engineer L1 jobs?

Cities in West Virginia with the most Software Engineer L1 job openings:

Software Engineer L1 jobs near you

L2 Desktop Support Engineer

Buffalo, WV • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Must Have Technical/Functional Skills
• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe
• Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates
• Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements
Roles & Responsibilities
• Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
• Physically fit to walk through large areas
• Ability to work after hours and weekends if necessary or required by the customer.
• Knowledge of using ServiceNow as the ticketing tool.
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
• Analyze, resolve, respond to, and document end user inquiries.
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
• Troubleshoot Operating System issue. Connection issues with LAN/WAN.
• Update tickets with accurate and timely records of work performed, and resolution details
• Maintain and contribute to a knowledge base.
• Coordinate hardware warranty repair.
• Perform inventory management activities as required in coordination with asset management and other corporate groups.
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
• Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
• In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
• Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
• Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
• Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
• Primary responsibility to manage End User related incidents and requests.
• Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range : $55,000 to $65,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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